Customer Service Microsoft Office

RENEE PRYOR

**** ***** ******, **********, ** ***11 H: 502-***-**** C: 502-***-**** ac4crj@r.postjobfree.com

Professional Summary

Energetic, reliable, and driven individual that takes pride in delivering and exceeding performance expectations in any role assigned. Provides exceptional customer service and motivates teammates to achieve company goals.

Skill Highlights

Strong organizational skills Microsoft Word

Creative problem solving Microsoft Excel

Courteous demeanor Microsoft Office

Energetic work attitude Organizational skills

Cash Management/Accounting Microsoft Outlook

Active listening skills

Work Experience

Customer Service Rep / Govt Side 10/2014 to 05/2016

ADP/Aerotek Louisville, KY

Replied to incoming government employees benefit request and assisted them with completing the open enrollment process. Assisted government employees with processing Flexible Spending Account claims and verified required documentation. Processed FSA employee reimbursement request and responded to all incoming inquiries. Conducted customer surveys, collected customer feedback, and analyzed data to implement process changes to improve customer experience. Responded to client complaints and utilized all resources available to quickly resolve customer concerns.

Sales Associate/ Cash office 06/2014 to Current

TJMaxx Louisville, KY

(customer relations) Expressed appreciation and invited customers to return to the store. Successfully interacted with customers and retail buyers to expedite orders. Guaranteed positive customer experiences and resolved all customer complaints. (balancing cash drawer and safe) Maintained adequate cash supply in cash drawers in multiple checkout stations. (Sales Service)Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Managed cash stock and inventory balances accurately. Recommended, selected and helped locate merchandise based on customer needs and desires. Communicated all merchandise needs or issues to appropriate supervisors. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Director

NaycareDAYCARE 03/2002 to 05/2012 Louisville, KY

Planned and led games, reading and activities for groups of Supported children's emotional and social development by adapting communication tactics for differing client needs. Encouraged early literacy through read-aloud time and alphabet games. Planned and led games, reading and activities for groups of 16-25 children.

Planned weekly menus for 25 children following nutritional and allergen guidelines.

Twelve years childcare experience. Planned and implemented educational programs for 16-25 children.

Education and Training

Associate of Arts: Information Science 1989

University of Kentucky/JCC Louisville, KY, USA

Early childhood education certificate Coursework includes Nutrition, Health and Child Safety Coursework in Business Administration Coursework in Child Development

Information Science / Data Processing 1986

University of Louisville Louisville, KY, USA

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