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Administrative Assistant Customer Service

Location:
Ottawa, ON, Canada
Posted:
February 05, 2018

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Resume:

Monica Gautam

# 647-***-****(c) ac4cou@r.postjobfree.com

*** ************ ***, *******, ******, Ontario K4A1C4

Career Highlights:

Focused Administrative Assistant who exceled at prioritizing, completing multiple tasks simultaneously and following through to achieve department goals.

Calendar Management

Documentation

Filing

Meeting support

Travel planning

Organization

MS Office proficient

Proofreading

Business writing

Dedicated team player

Office Administration

Liaison with partners and clients

Skills:

Vendor Management

Problem Solving

Process Development

Event Management

Proven track record to deliver results

Time management

Customer Service

Teamwork

Interpersonal

Adaptable

Accomplishments:

1.Assisted and arranged meetings between EVP’s and their 100+ departmental employees

2.Trained ten+ new administrative assistants

3.Presented the organization in various workshops to promote various programs and change management strategies

4.Administered daily operations to ensure policies were adhered and employees had 100% participation in mandatory compliance trainings quarterly

5.Worked on cross department desktops and procedural documents to provide administrative and program support

Experience:

Bharti Airtel Ltd. (Telecom Industry), India April 2007 to July 2016

Executive Assistant to Director Network & Technology

I worked as an assistant to the Director of Network and Technology, managing their day to day activities and assisting the department to streamline processes.

Scheduling and coordinate meetings, appointments and travel arrangements for supervisors and managers

Trained few administrative assistants during the expansion period of the organization to ensure attention to detail and adherence to company policy

Organize Steering Committee Meetings, R&R programme, Town Hall, Workshops, Conferences

Developed new filing and organizational practice to make it digital as compared to paper

Maintained utmost discretion when dealing with sensitive and non-disclosure agreements

Managed the travel expense reports for the team members of the department

Managed the email / incoming messages, booked meetings and responded to meeting requests and sorted out the correspondences / incoming messages appropriately

Purchased and maintained office supply inventories and being careful to adhere to budgeting practices

Recorded, transcribed and distributed minutes of the meeting

Assisted with event planning and logistical arrangements

Obtained necessary approvals for financial approvals

Administering and assisting the regular internal audits activities

Answered a high volume of incoming calls while handling in-person inquiries from clients and colleagues

High Commission of India, Canada July 2003 to October 2005

Administrative Assistant to Senior Manager

I worked as an assistant to the accounting department of the high commission of India in Canada,

Prepared vouchers, invoices and managed their income and expense reports

Purchased and maintained office supply inventories and being mindful of allocated budget

Analyzed expenses, found ways to increase revenue collection and cut costs

Followed up with government bodies and partner organizations to collect accounts receivables

Performed data entry tasks and created reports

Updated and maintained accounts records by calculating expenses / revenues and profit / loss

Processed vendor purchase orders, invoices, payments and monthly payroll

Reconciliation of cash account with bank statements

Geodis Overseas Pvt. Ltd. India January 2002 to May 2003

Administrative Assistant to Director

As an administrative assistant to the Director, Human Resource Department I was solely responsible for ……

Preparing Salaries of the Employees of all the branches Across India.

Screened candidates for jobs, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.

Screening request, managing and administering several Mailboxes with meetings and calendars. Identifying issues to determine priorities with meetings and other important events without overlapping for the directors

Advising & Coordinating with the department Manager on Interpersonal & administration on Company Policy

Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time

Education:

Bachelor of Arts (major English and History), Hemwati Nandan Bahuguna Garwal University India July 1994 to July 1997

Diploma in Computer Application, Dehra Dun India June 1995 to June 1997

Awards received:

Awarded as the best contributor for the year 2009 & 2012 in Bharti Airtel ltd as an administrative assistant

Awarded with top star performer in High Commission of India, Ottawa for streamlining the payment process in a span of three months and streamlined the GST rebate process for more than 10 years



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