Manager Quality
Resume:
David J. Maher
Colorado Springs, CO 80918
********@***.***
Summary: Highly experienced Quality and Safety Manager, with background in manufacturing, repair, information technology, scheduling, design, platform instruction, and operations. Team leader.
Key Skills:
Team Leadership
ISO 9001 Quality Management
Project Management
Metrics/Analytics/Quantitative Analysis
Quality Audits
Safety and Environmental Management
Corrective and Preventive Action Processes
Process and Product Inspections
Quantitative Trend Analysis, Metrics Formulation, Preparation, and Presentation
Correspondence and Briefings
Proposal Preparation
Management of Budget and Schedule
Management of Customer Satisfaction
Instruction and Mentoring of Employees
Critical Thinking and Problem Solving
Microsoft Office tools
Experience:
Manager – Northrop Grumman Information Technology / Northrop Grumman Technology Services, 2002 – 2018.
Various positions, including:
-Quality Assurance Manager, Ground-based Electro Optical Deep Space Surveillance System (GEODSS) Program
-Quality Manager and Acting Program Manager, Bureau of Land Management IT Infrastructure Support Program
-Mission Assurance Manager, US Postal Service Central Repair Facility Program
-Scheduling Manager, Australia Electronic Sustainment Centre Program
Responsibilities: Created and managed ISO 9001 Quality Management Systems for programs ranging from equipment repair to electronic deep space surveillance. Conducted Internal Audits and managed Corrective and Preventive Action systems. Led staffs, including team members at remote locations. Hired, trained, and supervised electronics Quality Control and Safety Inspectors. Frequently served as Acting Program Manager, including a four-month period on the Bureau of Land Management IT Support Program. Wrote and presented briefings for customers and employees. Prepared performance metrics. Wrote budgets and schedules, and monitored performance against them. Prepared proposals. Managed Safety, Occupational Health, and Industrial Hygiene programs.
Key outcomes:
-Exceed customer expectations, metrics development. Recognized by customer for exceeding expectations at metrics development for GEODSS program, using data and a graphic presentation to show operational output and quality standards.
-ISO 9001 Quality Management. Took charge of a dormant Quality Management System, and accomplished ISO Registration Audit with zero major or minor findings.
-Budget. Reduced QA staff at GEODSS Program by 30%, without sacrificing performance.
-Leadership, resource allocation. Took charge of BLM’s National Software Test Lab Team, reallocated resources, and quickly reduced an eight week backlog to less than two weeks.
-Award winner. Recipient of Northrop Grumman ‘Quality is Personal’ Award for success with customer and program goals while performing as both Quality and Program Managers.
Director of Quality – SeraCare, Inc., 2000-2001.
Responsibilities: Developed and managed a detailed system to assure compliance with stringent regulatory requirements at 50+ blood plasma collection facilities scattered throughout the United States. Supervised five Quality Managers and a team of over 50 Quality Supervisors. Created and evaluated Standard Operating Procedures. Performed Quality Audits. Direct interaction with customers and Government (FDA) Inspectors.
Key outcomes:
-Business expansion. Hired and trained personnel for new facility, and obtained FDA license to operate.
-External communications. Coordinated and resolved real and potential problem areas with FDA inspectors.
Quality Manager – Velcon Filters, Inc., 1999-2000.
Responsibilities: Created and implemented ISO 9001 compliant Quality System from the ground up for a manufacturing company with facilities in three states, including an ASME-certified fabrication plant. Conducted training for employees, developed procedures and work instructions, and audited for compliance. Performed in-process and final product inspections. Inspected mechanical equipment and electrical components, assuring proper repair and operation. Worked with Engineering Branch to build rigid and structured design processes and documentation. Performed vendor audits and incoming material inspections. Developed Training and Qualification System for all team members.
Key outcomes:
-Compliance with requirements, ISO 9001 Quality Management. Company achieved ISO registration on the first attempt, without discrepancies.
-Compliance with requirements, Quality Assurance. Fabrication plant completed recertification by ASME, without discrepancies.
Lieutenant Colonel – US Air Force, 1978-1999.
Various duties, including B-52 Instructor Pilot, Instrument Training Instructor, Base-level Chief of Safety, Mishap Investigator, Wing Commander’s Advisor for Quality, Exercise Evaluator, Chief of Aircrew Scheduling Division, Operations Officer, Contractor Quality Assessor (Civil Engineering, Fire Protection, Security, and Maintenance), and Deputy Director of 21st Space Wing Staff.
Adjunct Lecturer – Golden Gate University, 1998-1999.
Developed learning objectives and lesson plans, instructed students in Management and Mathematics. Mentored graduate students.
Education:
BS, Management, US Air Force Academy
MBA, Management, Golden Gate University
Air Command and Staff College (USAF)
Air War College (USAF)
Chief of Safety Course (USAF)
Aircraft Mishap Investigation Course (USAF)
On-Scene Commander’s Orientation Course (USAF)
Northrop Grumman Program Manager’s Course
ISO 9001 Lead Auditor Training
ISO 9001 Management Representative Training
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