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Manager Quality

Colorado Springs, Colorado, United States
February 05, 2018

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David J. Maher

**** ********** *****

Colorado Springs, CO 80918


Summary: Highly experienced Quality and Safety Manager, with background in manufacturing, repair, information technology, scheduling, design, platform instruction, and operations. Team leader.

Key Skills:

Team Leadership

ISO 9001 Quality Management

Project Management

Metrics/Analytics/Quantitative Analysis

Quality Audits

Safety and Environmental Management

Corrective and Preventive Action Processes

Process and Product Inspections

Quantitative Trend Analysis, Metrics Formulation, Preparation, and Presentation

Correspondence and Briefings

Proposal Preparation

Management of Budget and Schedule

Management of Customer Satisfaction

Instruction and Mentoring of Employees

Critical Thinking and Problem Solving

Microsoft Office tools


Manager – Northrop Grumman Information Technology / Northrop Grumman Technology Services, 2002 – 2018.

Various positions, including:

-Quality Assurance Manager, Ground-based Electro Optical Deep Space Surveillance System (GEODSS) Program

-Quality Manager and Acting Program Manager, Bureau of Land Management IT Infrastructure Support Program

-Mission Assurance Manager, US Postal Service Central Repair Facility Program

-Scheduling Manager, Australia Electronic Sustainment Centre Program

Responsibilities: Created and managed ISO 9001 Quality Management Systems for programs ranging from equipment repair to electronic deep space surveillance. Conducted Internal Audits and managed Corrective and Preventive Action systems. Led staffs, including team members at remote locations. Hired, trained, and supervised electronics Quality Control and Safety Inspectors. Frequently served as Acting Program Manager, including a four-month period on the Bureau of Land Management IT Support Program. Wrote and presented briefings for customers and employees. Prepared performance metrics. Wrote budgets and schedules, and monitored performance against them. Prepared proposals. Managed Safety, Occupational Health, and Industrial Hygiene programs.

Key outcomes:

-Exceed customer expectations, metrics development. Recognized by customer for exceeding expectations at metrics development for GEODSS program, using data and a graphic presentation to show operational output and quality standards.

-ISO 9001 Quality Management. Took charge of a dormant Quality Management System, and accomplished ISO Registration Audit with zero major or minor findings.

-Budget. Reduced QA staff at GEODSS Program by 30%, without sacrificing performance.

-Leadership, resource allocation. Took charge of BLM’s National Software Test Lab Team, reallocated resources, and quickly reduced an eight week backlog to less than two weeks.

-Award winner. Recipient of Northrop Grumman ‘Quality is Personal’ Award for success with customer and program goals while performing as both Quality and Program Managers.

Director of Quality – SeraCare, Inc., 2000-2001.

Responsibilities: Developed and managed a detailed system to assure compliance with stringent regulatory requirements at 50+ blood plasma collection facilities scattered throughout the United States. Supervised five Quality Managers and a team of over 50 Quality Supervisors. Created and evaluated Standard Operating Procedures. Performed Quality Audits. Direct interaction with customers and Government (FDA) Inspectors.

Key outcomes:

-Business expansion. Hired and trained personnel for new facility, and obtained FDA license to operate.

-External communications. Coordinated and resolved real and potential problem areas with FDA inspectors.

Quality Manager – Velcon Filters, Inc., 1999-2000.

Responsibilities: Created and implemented ISO 9001 compliant Quality System from the ground up for a manufacturing company with facilities in three states, including an ASME-certified fabrication plant. Conducted training for employees, developed procedures and work instructions, and audited for compliance. Performed in-process and final product inspections. Inspected mechanical equipment and electrical components, assuring proper repair and operation. Worked with Engineering Branch to build rigid and structured design processes and documentation. Performed vendor audits and incoming material inspections. Developed Training and Qualification System for all team members.

Key outcomes:

-Compliance with requirements, ISO 9001 Quality Management. Company achieved ISO registration on the first attempt, without discrepancies.

-Compliance with requirements, Quality Assurance. Fabrication plant completed recertification by ASME, without discrepancies.

Lieutenant Colonel – US Air Force, 1978-1999.

Various duties, including B-52 Instructor Pilot, Instrument Training Instructor, Base-level Chief of Safety, Mishap Investigator, Wing Commander’s Advisor for Quality, Exercise Evaluator, Chief of Aircrew Scheduling Division, Operations Officer, Contractor Quality Assessor (Civil Engineering, Fire Protection, Security, and Maintenance), and Deputy Director of 21st Space Wing Staff.

Adjunct Lecturer – Golden Gate University, 1998-1999.

Developed learning objectives and lesson plans, instructed students in Management and Mathematics. Mentored graduate students.


BS, Management, US Air Force Academy

MBA, Management, Golden Gate University

Air Command and Staff College (USAF)

Air War College (USAF)

Chief of Safety Course (USAF)

Aircraft Mishap Investigation Course (USAF)

On-Scene Commander’s Orientation Course (USAF)

Northrop Grumman Program Manager’s Course

ISO 9001 Lead Auditor Training

ISO 9001 Management Representative Training

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