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Customer Service Microsoft Office

Houston, Texas, United States
February 05, 2018

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David Graham

**** * ********** **** *******, Texas 77082

Cell: 713-***-****, 281-***-****



Experienced Desktop and Network Support Technician with 16yrs experience, eager to put my well rounded background in hardware/software, operating systems, networking, workgroup administration, servers, desktops, and customer service to work in a corporate environment.


Hardware – HP, Dell and Compaq servers, workstations, desktops, and laptops

Operating Systems – Windows 95/98/NT/2000/XP/Win 7

Applications/System Tools – Microsoft IIS, ISA Server, Active Directory(AD), Novell, and Oracle

Other Software Packages – Microsoft Office ( 97, 2K, XP,2003,2010,2013), Lotus Notes

Norton Ghost, Veritas Backup, Remedy.



Network +


Configuring Windows 7



VSOFT Institute of Technology, Houston, Texas. May 2001 – March 2002

MCSE 2000 curriculum

U S Network Systems, Houston, Texas. August 2003

CCNA certification training

Work History

Exterran Energy Solutions, February 2008 to present

Title: Desktop Support Analyst

Client Support from the Executive level to shop employees always focused on customer service,

with a high volume of calls and tickets resolved daily

Our support environment consists of Oracle, a wide range of engineering applications, plus standard office


Additional tasks include print administrator, Active Roles Server interface, Cisco IP phones setup and support.

And administrations of ADP timeclocks.

We are responsible for deploying and maintaining computers, laptops, and MS Surface Pro’s that we issues to our inside customers.

IBM, May 2007-Febuary 2008

Title: LAN Specialist

Working as a LAN Specialist on a BP server migration at a Verizon Data Center (AMDC2).

Racking, stacking, and patching HP, Sun, and Dell servers according to the Internal Patching Requests.

Troubleshooting issues relating to connectivity, ports, ILO, and cabling ( both copper and fiber).

Updated changes to IPRs in BPs CMDB database, and related said changes to all team members.

Comerica Bank, August 2006 – March 2007

Title: Field Support Technician

Desktop and Field Support to the 26 Houston area branches and offices.

XP migration Post Deployment Support.

New branch set up of IBM pc’s, printers, and server. Installation of network equipment in rack, and patching ports.

Comerica uses a hybrid Novell - TCP/IP environment in its branches, also Lotus Notes, Microsoft Office, EXTRA!, and Citrix.

Office of the Comptroller of the Currency, February 2006 – August 2006.

Title: XP Deployment Technician

XP Deployment Technician responsible for traveling to duty stations throughout the southern US.

Deploying Dell D610 laptops to Assistant Deputy Controllers, Bank Examiners, and Administrative Assistants.

Used NTBackup for the backup and restoration process, extraordinary care was given due to the sensitive nature of the data.

Additional apps include Outlook, Lotus Notes, Office 2003, Examiner View, National Credit Tool, Crawiz, and FinCEN.

American General, November 2005- February 2006.

Title: Post Deployment Support Technician

Post Deployment Technician working for Siemens Business Services.

XP migration in a Novell Environment using Lotus Notes, Microsoft Office, EXTRA!, and Citrix.

Datatrend Technologies, September 2005- November 2005. Title: Field Engineer

Field Engineer working on a nationwide JC Penneys network cut-over project.

Assessed store readiness, verified fiber, and cabling were completed and correct.

Cut-over infrastructure starting with switches, servers, PCs, and tested additional ports for future POS upgrade.

More job history available on request

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