Cheryl Hayes

College Park, GA / 859-***-**** / ac4cm0@r.postjobfree.com

Summary

Over twenty-five years of demonstrated leadership in Management, Finance, Customer Service, Sales, and Real Estate. Able to combine my varied skills to target opportunities and execute objectives.

Leadership

Earned Manager of the Month and Branch of the Month awards.

Consistently delivered 95%-100% Customer Satisfaction ratings.

Secured Superior ratings on state and company audits regularly.

Developed maximum potential of staff to achieve goals, bonuses, and promotions.

Created a Monthly Employee Evaluation system that was implemented by OneMain Financial nationally.

Compiled the first instructional manual for the Office Manager position at Paul Davis Systems.

Experience

Realtor // Wilson Realty & Auction Co

2016 - 2017

Consulted with clients on the sale of their home or property to price it competitively and market effectively to the local community and fellow agents. Produced listing and agency agreements. Created a Comparative Market Analysis. Updated MLS and other online boards. Negotiated sales price. Collaborated with agents, lenders, home inspectors, and appraisers.

The key resource to guide customers through their search for a home that was of good value that meets their needs and their advocate during the purchase process. Advised client on current market conditions. Produced purchase offer. Negotiated sales terms.

Currently working on GRI certification.

Branch Manager // OneMain Financial

1991-2013

Lead daily operations and staff of ten branches in three states over a twenty-two year career with emphasis on problem solving, profitability, compliance, and exceptional customer service with respect and confidentiality.

Trained and coached new staff and seasoned employees to maximize bonuses through increased knowledge, improved time management, and teamwork. Developed into the District training office for new hires and mentored new District Managers on company policies, interpreting reports, analyzing financial data, and use of proprietary computer programs.

Recruited, interviewed, on-boarded, and presented new hire orientation for new staff. Administered schedules, HR issues, licensing, and annual reviews of direct reports. Set clear expectations of employee performance standards and company values. Provided problem resolution in a timely and fair manner.

Supervised staff compliance with state and federal regulations and company policies using one-on-one training, staff meetings, presentations, and monthly internal self-audits of procedures, documents, collection practices, and revenue controls with an emphasis on fraud.

Evaluated results of goals vs performance of office and staff by analyzing audits and quarterly financial statements. Pinpoint trends, concerns, and accountability. Made mid-course corrections in underperforming offices to increase profitability of portfolio by an average of 20% through loss control, loan modifications, and additional coaching resources.

Acquired a maximum $175,000 personal loan and mortgage credit authority to ensure workflow accountability and decrease application decision time by 70%.

Directed administrative activities, approved A/P, reconciled daily cash functions, and prepared reports and loss projections.

Office Manager/Cost Accountant // Paul Davis Systems

1988-1991

Assumed preparation of quarterly financial statements previously compiled by outside accounting firm.

Executed A/P, A/R, purchase orders, payroll, and contracts.

Certified monthly bank reconciliation.

Analyzed documents for procedural compliance, accuracy, and completeness.

Established myself as the liaison between associates, insurance adjustors, contractors, and vendors.

Education

Bachelors Degree in Accounting // Carson Newman University // Jefferson City, TN

Community Involvement

Spearheaded quarterly fundraisers for organizations such as March of Dimes, Adopt-A-Soldier for Christmas, Harvesting Hope Food Bank, and the local Back to School Project to deliver new high district records.

Skills and Abilities

Microsoft Word, Excel, Outlook, Concur

Financial Analysis and Credit Management software.

MLS, Paragon, Dotloop, RPG

Function well with deadlines, changing priorities and multi-tasking.

Ability to identify and analyze trends in data and improve efficiency.

Proactive mentoring and coordinated training resulting in increased employee retention rates and consistent promotions of direct reports.

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