Keyon Johnson

** **** **** *****

Louisa, VA **093

540-***-****

ac4clk@r.postjobfree.com

https://www.linkedin.com/in/keyon-johnson-5a329816/

EXPERIENCE

S&P Global

Sr Specialist, IT Service Operation

SCCM/Antivirus/AD Administrator

December 2015 – Present

Manage, maintain, troubleshoot and configure SCCM 2012 R2 SP1

Deploy applications and packages via SCCM

Manage OSD images and drivers

Application Catalog

Manage and deploy Windows and 3rd party updates via SCCM and Shavlik

Manage antivirus compliance and troubleshooting

Manage Encryption, Decryption, and add/removal of antivirus and virus removal

Maintain and manage SQL Database

Configure WSUS

Create and manage Group Policy Objects

Troubleshoot and resolve issues with SCCM, Kaspersky, and VPN clients

Manage and maintain virtual severs and distribution points

Manage and maintain VDI

VMFusion, VMware, and Hyper V

SQL Queries and reporting

Cisco Anyconnect and Juniper Network Connect VPN

Mednax

HelpDesk Analyst III

April 2015 – Decmeber 2015

Active Directory management and auditing

Office 365 management and setup

Helpdesk Support (Onsite and Remote)

LANDesk and Dameware

Configure, install, and troubleshoot computer, network, and peripherals

XP, Windows 7,Windows 10, Mac support

Troubleshoot and support in-house applications for medical staff

Office 2003, 2010, and 2013 Support

Winterm setup and configuration

First Class Email

Manage virtual servers, file servers, and print server

Citrix Xenapp Farm

WorldStrides

August 2014 – April 2015

Tier II Tech / System Administrator

Active Directory management and auditing

XENAPP 6.5 (Managing servers, policies, and users)

Vmware/Vcenter - manage virtual machines and servers

Group Policy Objects – Management and Troubleshooting

DHCP and DNS

Mevo – HoiB – Cisco 800 Series configuration

File share management on Files Server and SAN

Exchange 2010 Management

Project Management

Server upgrades, install, and maintenance

SCCM

Windows Deployment Services / MDT

Cisco Wifi Controller

iMac, Mac Book, MAC OSX

Sharepoint

Avaya

Tri-Dim Filter Corp.

March 2007 – August 2014

IT Assistant Manager

Responsible for various technical and computer related issues. Providing high quality IT work for Tri-Dim employees.(PCs, laptops, and VoIP phones)

Manage and Lead Helpdesk Tech

Help desk support remotely and on-site

Setting up meetings with VP and department heads

Implementing new and automated procedures to improve production and reduce user errors

Training employees on how to use different technologies by documenting various procedures

Installing, repairing, and troubleshooting PCs, Laptops, VoIP phones, printers and Wyse terminals

Active Directory Management – creating users, resetting passwords, unlocking accounts, adding users to groups, and other management tasks

Installing, troubleshooting, and activating MS Enterprise Server 2008

Microsoft Office Professional Suites

Exchange support and administration

Windows Server 2000,2003,and 2008

Backup/Restore procedures and documents

VB scripting and creating logon/logoff scripts for users

Ghost imaging operating systems (Acronis & Ghost)

Citrix Presentation Server 4.5 and Wyse terminals

Proposals and Purchasing

ERP system management

SQL Query and database

Dell AppAssure 5

Server Virtualization – VM Ware Server and Workstation (ESXi)

SAN

BGP and AVPN

SKILLS

Expert with MS-DOS, Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook

PC and Laptop setup and installation, as well as various peripherals, data entry, and file updating

Experienced in system-operations training, collections, and customer service

Experienced with Symantec Endpoint Protection, Secure Perfect, Kaspersky and Citrix

Windows 7, MAC OSX, Server 2000 – 2012 R2

SQL Server and Report Server

Cisco VoIP Phones

Cisco VPN Client

Installed, repair, and trouble-shooting laptops, PCs, handheld scanners, and printers

Active Directory

Citrix Xenapp 6.x and Wyse terminals

HTML Web Design

Project Management

Microsoft Certified Professional (MCP)

Communication and active listening

Problem-Solving

Symantec Backup Exec

SQL Server 2000 – 2013

RDS – Server 2008 and Server 2012 R2

Android and IOS

SCCM 1511

Exchange 2003 – 2013

Dell Appassure 5

Virtualization

AVPN

Cisco Routers and Switches

Group Policy (GPO) Management

Project Management

ACCOMPLISHMENTS

Stabilized SCCM environment and upgraded SCCM from SCCM 2012 SP1 to SCCM 2012 R2 SP1

Reduced the percentage of non-compliant machines in Kaspersky to below 3%

Deployed Office 365 from SCCM to over 3,000 end users

Resolved issues with WSUS syncing with SCCM SUP

Stabilized OSD images and reduced image time by 45 minutes

Setup Application Catalog in order to allow users to install applications via web browser to ease administration and management

Managed and troubleshooting of VDI

Setup and maintain Remote Desktop Services and apps

Manage Active Directory GPO and accounts

Manufacture used paper trail to monitor and record production. IT Team revolutionized process to replace paper with computers that provided live data network. As team member, I trained production staff to efficiently use new MTOP system. Production records now provide real-time value and agile flexibility

Manufacturing aluminum variance increased from 15% up to 40%-55%. Conducted research and discussed issue with maintenance and purchasing to identify problem areas that lead to the modification of BOM and modification to the mechanics of the equipment. Leading to cost savings and reducing the variance by a significant margin of 30%.

Customer required data matrix barcodes with required information to be added on specific filter and carton labels. With communication with customer’s engineers and personnel, the developments of data matrix bar code fonts were implemented that contained the needed information required by the customer. Carton and filter labels met the specifications of the customer and provided customer satisfaction.

No obtainable documentation of important documents or backups of manufacturing processes or hardware. Created a folder accessible on the network that contains documentation, programs, and images of hard drive to reduce the amount of down.

Manufacturing and Shipping had a need for mobile devices that could communicate live data to the network. Found hardware solution to provide mobility and security while providing live data to network. Tested software and trained employees on how to use the scanners properly to meet the needs of Manufacturing and Shipping.

UPS World Ship program had different formats and setups in each of the Tri-Dim locations. Worked with UPS rep and other IT team members to develop a standard to ensure correct rates, labeling, and procedures were identical across the company. All locations that use UPS World Ship program operate in the same manner in regards of rates, labeling, and procedures.

Began in the position of a filter assembler on the manufacturing floor. Converse with production manager who recommended me to the IT department. With hard work and dedication lead to being the lead Help Desk Technician.

The need of a labeling program for special pleats that could be used industry wide. Developed a program that produces special pleat labels in a cost effective manner industry wide. Worked with remote sites to implement special pleats program and currently printing labels successfully in each location.

Tri-Dim migration to new online payroll system. Trained and setup users to ensure they have the ability to access payroll information. Users have become proficient in the use of the ADP online portal.

IT Help Desk need of reliability and dependability. Was given the assignment of becoming Help Desk Lead to provide reliable and dependable service for end users. Help Desk has been faster in response time and more dependable in meeting the needs of end users company wide.

Spear headed migration of T1 and DS3 circuits in several sites to AVPN by working with AT&T and configuring routers, switching BGP routing protocol, and executing TTU successfully on fiber circuits

Implemented innovative backup solution and procedure with new technology from Dell Appassure

Lead project of server virtualization, decreasing the number of physical servers from 15 to 3 physical servers. Reducing cost in electricity, resources, and space.

Resolved issue with new HOiB configuration - fixed config for Cisco 891F router to work properly to allow users to have VPN and internet connection

Setup new Print server and migrated users to new print server

Rearrange and cleaned up Group Policy to provide stable environment and ease administration

Assisted with setting up DR site in the Richmond location for WorldStrides

EDUCATION

ECPI University, Virginia Beach, VA

2009 – 2012

Major: Business Administration / IT Management

Bachelor’s in Business Administration

E.C.P.I. College of Technology, Glen Allen, VA

2006 - 2007

Major: IT Networking Security & Administration

A.A.S in Computer Science/Information Technology

Courses included: IT administration, Active Directory, Exchange, Routers and Switches, VOIP,VB scripting, Microsoft, LINUX/UNIX, Novell, project management, Six Sigma, Business Analysis, project leadership and various technical skills that provide hands on training courses for troubleshooting networks, software, and hardware, Server Virtualization, Dell AppAssure 5.

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