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Customer Service Office

Location:
Casablanca, Grand Casablanca, Morocco
Posted:
February 05, 2018

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Mrs. HASNAA ID M’BARK - LAHLOU

Address: ***, ** ******* ** ******** Bourgogne Casablanca

Date of Birth: September 27th, 1981

Marital Status: Married

Phone: +212-***-***-***

Email: ac4clf@r.postjobfree.com

EDUCATION:

2006-2011: Advanced 1 Level - English class at American Language center Casablanca.

2001- 2004: BTS Assistant of Direction and Communication at IFIAG school Casablanca.

1999-2000: baccalaureate Experimental Science / Casablanca.

CAREER EXPERIENCE:

CARTA WORLD WIDE

03/ 2015 to date - Office Manager:

Organize the office disposition and ordering all needed equipment…

Maintain the office condition and arranging necessary repairs.

Participate with HR to update and maintain office policies as necessary.

Manage salary’s payroll and monthly expenses reports.

Assist in the onboarding process for new hires.

Coordinate with IT department on all office equipment.

Ensure that all items are invoiced and paid on time.

Manage contract and price negotiations with providers.

Manage office business travel budget and provide report for each business trip.

Arrange travel for all employees (booking of Ticket flight, hotel and organizing pick up).

Organize in-site plans or off-site activities also celebration and conferences…

Answer to employee’s questions /queries regarding office issues.

Provide general support to visitors.

Coordinate between our office in Casablanca and our Canadian office(headquarters) Regarding HR – Finance & communications etc…

PIERRE FABRE DERMO-COSMETIQUE

01/2011 - 10/2014 - Marketing and business unit Assistant

MARKETING:

Developing marketing and communication tools.

Updating marketing action plans and strategy.

Managing budget of various marketing tools completed.

Assisting with promotional activities.

Organizing marketing seminars, symposiums, press conferences and all in-site events.

Preparing and tracking budget of all organized events.

BUSINESS UNIT:

Oganizing the agenda of business unit director (his meetings, business relations and business trips…)

Preparing purchase requisition, purchase orders and approve them by the BU Director.

Inscribe dermatologist in international medical congress.

Booking hotels, tickets flight for the staff and the company guest.

Managing negotiations of quotes with all providers.

Coordination between Casablanca office and our headquarters in France.

WANA CORPORATE:

02/2006 - 12/2010 - Quality Agent customer service

Identify customer’s needs to achieve satisfaction.

Resolve customer’s issues regarding invoices, recovery and refunds via phone and e -mail.

Provide the right information by using the right method and tool.

Provide daily, weekly, and monthly reports.

Inform customer of deals and promotions.

SOMAFACO:

12/2005 - 01/2006 - Quality and organization department:

Order control: quantities, references.

Participate in the organizing meetings and trainings.

DAEWOO ELECTRONICS:

03/2005 - 09/2005 - Assistant of sales Director:

Transfer calls to the right Entities.

Inform customer of deals and promotions.

SPECIFIC SKILLS:

Computer Languages

Office Planning

Event Planning

Communication

Accounting

Leadership

Ranking

LANGUAGES

Arabic: Language Mother - French: Good – English: good passive skills – Spanish: Basic

INTERESTS

Travelling, meeting friends.



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