Edralyn B. Marinay

Nivel Hills, Busay Cebu City

Cell #:092********

Email: ac4cla@r.postjobfree.com

AVAILABILITY : As soon as possible .

SUMMARY

Customer Service Representative with a background in sales, retail and customer service. Experience in accurately taking and relaying customers order, concerns, issues, Ensuring customer satisfaction and helping to sustain customer relation and loyalty.

OBJECTIVE

A 22 years of age undergrad student seeking for a challenging opportunity where I will be able to utilize and enhance my strong organizational skills. Intend to build a career at leading corporate of high-tech environment with committed & dedicated people, who will help me to explore myself and realized my potential. Willing to work as a key player in a challenging & creative environment.

SKILLS

Knowledge in the field of Computer Science: MSWord, MS Excel, PowerPoint etc.

Language: Cebuano, Tagalog, English Language

English Communication Skills (Written,Speaking)

STRENGTHS : I’m an Organized Person, has Good Customer’s Service and a Hard Working .

EDUCATIONAL ATTAINMENT :

•COLLEGE

UNIVERSITY OF CEBU ( MAIN CAMPUS )

BS in Hotel and Restaurant Management

( 2013- 2014 )

•SECONDARY

LAHUG NIGHT HIGH SCHOOL

( 2009-2013 )

•PRIMARY

LAHUG ELEMENTARY SCHOOL

( 2000-2007 )

WORK EXPERIENCE :

•JAPAN INTERTRADE CALL CENTER CORP.

(Assist customers SME business to business appointment)

TGU TOWER IT PARK CEBU

OUTBOUND CUSTOMER SERVICE REPRESENTATIVE

( APRIL 2015 – DECEMBER 2015 )

•Xerox Business Services Philippines Inc.

(Handles customer inquiry, concerns, issues with their telco account)

SKYRISE ALPHA CEBU BUSINESS PARK AYALA CEBU

INBOUND CUSTOMER SERVICE REPRESENTATIVE

(DECEMBER 2015 - AUGUST 2016)

•247 CUSTOMER PHILIPPINES INC

(Assist customers inquiry, concerns, issues and tracking their orders online)

EBLOC 3 IT PARK CEBU CITY

INBOUND CUSTOMER SERVICE REPRESENTATIVE

SEASONAL ACCOUNT (SALES)

(SEPTEMBER 2016 - JANUARY 2017)

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