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Customer Service Sales

Ruckersville, Virginia, 22968, United States
February 05, 2018

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Abraham A. Thomas

*** ****** ****, ************, ** 22968


Key Skills:

Technical Sales: Experience with pre- and post-sales assessment, support, processing, and implementation for the power electronics, consumer electronics, and audio industries.

Customer Service: Use of verbal and written communication to ensure customer satisfaction through all stages of the sales process and beyond; proficiency with Office, SalesForce, and other computer-based tools used for sales and service.

Electronic Theory: In-depth understanding of various electronic systems and circuits through manuals, schematics, wiring diagrams, and component-level functionality; broad experience supporting electronic systems and devices via troubleshooting techniques, tooling and repairs, and design modification.

Professional Experience:

Aker Wade Power Technologies:

Western Territory Sales and Applications Manager (April 2017 – Present): Work with existing customers and potential clients as the “subject matter expert” to help close sales opportunities; train partners on the complete line of Aker Wade products for both sales and service; actively support the installed base of products to ensure customer satisfaction via site visits and assessments; establishing leads through field involvement and internet research. Experience working with the grower/packer industry in the Western United States.

Customer Service Manager (October 2016 – April 2017): Management, training, and development of customer service practices, operations, and staff; applications engineering for long-term success of customer operation via proprietary software and data analysis.

Customer Service Technician (October 2014 – October 2016): Field communication via phone and email to support existing customer base; creation and execution of international training programs; contribution to engineering change orders to improve overall product quality.

Assembly Technician (February 2014 – October 2014): Assembly and repair of high-frequency charging systems for electric fleet vehicles; use of electronic and mechanical skills for construction of all sub-assemblies and completed units.

Universal Electronic Repairs:

Senior Technician (April 2009 – November 2013): Processing incoming repairs and database input; unit diagnoses and evaluation, estimation of total repair costs; parts ordering and installation, processing of warranty information; performing maintenance of solder and PCB connections; shipping and receiving of various types of audio and consumer electronics equipment.

References: Available upon request.

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