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Software Engineer Manager

Shrewsbury, Massachusetts, United States
February 05, 2018

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Looking to leverage experience in technology for immediate results.

Experienced as manager in QA, Technical Support and Development.

oSet project objectives, tasks and assignments.

oMonitored progress against goals.

oReported to management and staff.

oReviewed and mentored staff.

Hands–on testing of web apps.

Communicator and writer.

oDeveloped internal automated reporting systems.

oAuthor of National Standard and published research paper.

oEditor Consortium Specification (MIA).

oWrote test plans and numerous other technical documents.

oMade presentations and ran internal and external meetings.

oPatent holder.

Previously had security clearance. Can obtain one again if necessary.

Best suited for positions in QA, BA, Technical Writing or Management.

Core Competencies:

Strong communications skills

oFormal and informal presentations.

oTechnical writing, adjust style and content to target audience.

oRunning effective meetings.

Ability to both conceptualize and implement effective solutions.

Attention to detail.

Data analysis and decision making based on hard data, Data Design.

User Interface design.

SDLC (Waterfall and SCRUM).


Recent: SQL Server, SQL queries, HL7. Java, HTML, JavaScript, CSS, JUNIT, Windows, MS Office (including macros and VBA), JIRA

Prior: PRPC, C++, Pascal, BAL, Python, Shell Script, UNIX, VAX/VMS and MVS.

Employer Direct Health Care (contract) Dec 2015 to Dec 2017

QA for Contract Billing and Reimbursement

QA several portals (Member, Care Coordinator, Admin)

Regression test construction using Selenium IDE

Documented System Requirements removing ambiguities

Provant Sept 2013 to Sept 2014

Data Integrity and QA Manager

Established a QA organization, hiring individuals, leading and reviewing them, and defined the methodology for manual testing. Set the direction for quality initiatives: e.g., test management, issue management, automation and load testing.

Hands on testing of web based applications implemented in C#, ASP.Net, SQL Server, IIS and SharePoint, including a new customer portal and an incentive management system. Identified inconsistencies across these efforts.

Wrote formal test plans, schema enhancement, bug descriptions, memos and presentations on methodology improvements.

Evaluated help authoring systems.

Reviewed internal specifications and external help for applications.

Created test data for a system to upload customer health data in HL7 format to Provant’s data warehouse.

Pegasystems Inc. Feb 1995 to Mar 2012

Test Architect (2005-2012)

Embedded in scrum team for reporting. Created test plans and led off-shore testing.

Created test documents for offshore testing team for enhancement to PRPC, a BPM development system. My testing documents were praised because they were very useful in preparing end-user documentation on new or changed features.

Developed internal applications and wrote documents on them for the Testing Organization, including an effective home-grown management information system using MS Access, MS Excel and VBA under control of a driver written in VB. The system accessed an internal bug management system implemented on an Oracle database. This reporting system automatically produced daily trend reports and charts, saving them to a corporate web page. The reporting system was instrumental in securing several large ($1M+) deals for Pegasystems’ software.

Wrote documentation on testing procedures and methodology.

Led the development of a software application in PRPC to manage testing of software features by an off-shore team.

Manager Technical Support (2001-2004)

Ran a special task force of managers with responsibility focusing on improvements in management information reporting.

Managed Level 3 Product Support for all Pegasystems’ legacy software products. Worked with field support organization in developing priorities for addressing technical issues. The support team consisted of up to 9 engineers.

oSpecified how to re-implement one facility called “Project Tracking” which was bug ridden and simply could not be fixed without re-implementation. Created a mathematical model to be used for verifying the implementation.

oTook the initiative in gathering a team to change a system so that a large banking customer would meet legal requirements and retain 7 years of data, in spite of my management sitting on the change. Also wrote all user documentation for the change and conversion utility. The director of global customer support praised the document.

oDeveloped and presented all training for a contractor to take over maintenance of the legacy software products. The contracting company’s staff said that this was the smoothest transition that they had experienced.

Principal Software Engineer (1995-2000)

Managed 3 others in the support and creation of new versions of all client side software products associated with PegaWORKS product line.

Developed, evolved and maintained PegaREACH Workbench and associated utilities in Visual Basic and some C++. This was the development environment for PegaWORKS.

Reengineered software installation of Windows client software using InstallShield and documented the procedures so that others could take on the task of packaging new versions of client software.

System Architect: Digital Equipment Corporation

Manager, Consultant: AOG Systems

Software Engineer: Cincom Systems

Manager, Lead Software Engineer, Programmer: Arthur Andersen


Method and System for Certificate Based Alias Detection (co-inventor) #5,534,855


Multivendor Integration Architecture (editor) Part 1

ANSI standard IRDS (principal contributing author)

“Some Results from the Entity/Relationship Multilevel Secure DBMS Project”, proceedings of the Fourth Aerospace Computer Security Applications Conference


MA and BA in Mathematics, University of Illinois Chicago

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