Roberto Valdez-Yanez

**** ******** ****** *.*.

Washington, D.C. 20012

202-***-****

Objective: To secure a position with an organization offering long-term career advancement, opportunities for which my educational background and my experience in excellent customer service, retail and organizing special events will make a positive contribution.

Fast Learner with Excellent Customer Service Experience and Strong Leadership Skills.

Languages: Spanish, English, Italian, French (intermediate)

RETAIL EXPERIENCE

Petco Animal store, nw.Washington Dc. August 2015-October 2017

As a Small Animals Supervisor, Specialist in Acuatics .

Organize the departament, make orders of the new animals, invemtory,take to veterinary for the control,assist the customer spetial orders, sales and supervise opening and closse the store and organizethe acounting of the sales day . ( i was fisrt as a part time, after as a full time )

HOSPITALITY EXPERIENCE

Word wide Reporter, Capitol Hill’s SE, Dc. April 2013 – June 2016

As a Property management.

Organize the events at the main office. As an office supervisor I schedule the arraignments for all the Reporters, making sure their accommodation’s made conformable during their stay while they are working at the World Bank here in Washington, DC. In addition, control everything about the management in both properties, supervise all the sub-contractors work until completion.

RETAIL EXPERIENCE

Bed Bath & Beyond, Tysons Corner, VA February 2008 - January 2013

Sales Associate/Assistant Manager

Assisting customers in soft siding with select items and always offering more than they came to purchase, using my honed skills and lengthy experience which I obtained at Nordstrom. My last position was Assistant Manager in the bedding department in the store at Bailey's Crossroads Shopping Center.

My duties entailed inputting orders using the computer system, working with multiple inventories, organizing the replenishment of the store's merchandise by physically checking back stock and coordinating with the receiving area the new merchandise arrivals. In addition, I organized the merchandise in accordance with each season.

Trader Joe's, Tysons Corner, VA August 2007 - January 2010

Sales Associate

I began as a part-time sales associate, but having had much experience as a sales associate, in July 2008, I was transferred and worked as an order write on a full-time night crew in charge of the personal care section, dry and wet produce, coffee, and as a trainer with new hires.

Nordstrom, Tysons Corner, VA May 2006 - January 2008

Sales Associate

I was selected to attend the Nordstrom’s University Sales, Retail, and Customer Service training course due to my exceptional sales performance during my first year. Through strong customer service skills and knowledge gained through experience and Nordstrom’s training courses, I better assisted customers with selection of different items in the Nordstrom’s Men's Shoes, Men's Furnishing and Ladies Department. I used Nordstrom's computerized customer tracking system (Personal Book and Follow Ups) to provide personal shopping services. I built relationships with customers by following up with the customers to notify them of new products, special sales, and rewards programs based on their customer profiles. I also processed sales, returns, holds, alterations, special orders, et cetera.

Macys (formerly Hecht’s), Tysons Corner, VA February 2005 - March 2006

Sales Associate

Provided customer service in the ladies shoes department by helping customers

select items. Using extensive product knowledge, I promoted further sales of items from other store departments (cross-sell), and frequently sold customers more than they originally intended to buy. I consistently exceeded management's sales goals. As a result of my consistent and exceptional performance, I was selected to attend the Macy's Sales Seminar. After attending the seminar, I was able to cross-sell throughout the entire store and was recognized as a “Gold Star Seller” in November 2005.

Sears, Seven Corners, Falls Church, VA August 2004 - January 2005

Sales Associate

Started in the receiving department in a part-time position but was transferred to the electronics department in a full-time position within two months, which allowed me to acquire knowledge about the store merchandise.

Ross, Seven Corners, Falls Church, VA May 2003 - December 2005

Sales Associate

Floor associate performing many tasks: worked in receiving, worked on the floor, responsible for the markdowns in different areas at the store. I also worked as a cashier.

Experience in the restaurant industry from 2003 to 2006: Olive Garden (Tysons Corner), and Brio (Tysons Corner) as a server and a server trainer

Experience in the hotel industry from 2000 to 2003: Blue Moon and Delano Hotels in South Beach Miami as a receptionist and organizer of special events

Experience in the cruise ship industry from 1991-1999: Costa Cruises, Royal Caribbean International, and Norway Cruise Line as a server and midnight buffet planner

EDUCATION

Bachelor's Degree in Business Administration and Hotel Restaurant Management.

University of Cenfotur, Lima, Peru

Date of Graduation: December 1984

SOFTWARE

Windows Operating Systems: Windows 7, Microsoft Office.

REFERCENCES

Dr. Fred Tarpley, PhD, Phone Number: 202-***-****

Network Administrator

Dr. David Kasdan, Director Phone Number: 202-***-****

Director World Wide Reporter

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