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Customer Service Project

Location:
Vernon, Connecticut, 06066, United States
Posted:
February 05, 2018

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Resume:

** ***** ****** ***** *** B E-Mail: ac4cjh@r.postjobfree.com

Vernon, CT 06066 Ph.-No: 860-***-****

PROFESSIONAL SUMMARY

Dynamic, hands-on, bilingual Scrum Master with experience managing large enterprise software development projects that meet demanding time restraints and exceed all expectations.

Demonstrated ability to motivate, organize, lead and coach Scrum teams across multiple locations, with a verifiable track record of managing complex projects while delivering on time, under budget and above expectations.

Ability to manage many projects at once while working within strict deadlines and maintaining professionalism.

Skilled in providing effective leadership in fast-paced, deadline-driven environments, with outstanding oral and written presentation and communication skills.

Excel at turning individuals into teams that work efficiently and exceed expectations.

Promoted to positions of increasing authority and responsibility because of strong leadership skills, teamwork, customer service and overall performance.

SKILLS SUMMARY

Business Analysis Tools: Rally, Jira, UML, Oracle Toad, Microsoft Visio,

Office Tools: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, SharePoint

Methodologies: Agile, Scrum, Kanban, SDLC, Waterfall

Language: SQL

CORE COMPETENCIES

Goal Oriented

Drive for Results

Understanding others

Motivating Others

Negotiating

Integrity and Trust

Listening

Process Management

Organization

Time Management

Priority Setting

Requirement analysis

Dealing with Ambiguity

Requirement gathering

Team Leadership

Customer Relations

Team Building

Risk Management

Process Improvement

Project Planning

Strategic Planning

PROFESSIONAL EXPERIENCE

Geneva Consulting Group August 2017 – January 2018

Scrum Master

Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.

Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings

Coached and empowered teams to self-organize and grow cross-functionally.

Managed changes in project scope, identified potential crises, and devised contingency plan.

Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs

Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.

Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.

Improved internal and external communication, provide transparency and disseminate information

Interfaced with Program Management Office to ensure project goals and requirements are being met

Advise/guide Product and Project Managers on their implementation of new projects and infrastructures including operational readiness, change preparation, change execution, and post-change development

Tracked and effectively communicated team velocity and sprint/release capacity and progress, user story sizing/risk analysis to all affected teams and management

Cigna Corporation January 2014-August 2017

Scrum Master

Responsible for championing the Agile Process and Roles throughout the firm

Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.

Coached team members on Agile principles and providing general guidance on the methodology

Improve internal and external communication, provide transparency and disseminate information

Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings

Advise/guide Product and Project Managers on their implementation of new projects and infrastructures including operational readiness, change preparation, change execution, and post-change development

Tracked and effectively communicated team velocity and sprint/release capacity and progress, user story sizing/risk analysis to all affected teams and management

Continuously learned Agile/Scrum techniques and shared findings with the team

Assisted team to remove impediments by having an understanding the control and release processes

Coached Product Owners in creation and maintenance of Product Backlog

Assisted with prioritization and resolution of software defects

Built relationship with Product Owners and other stakeholders to facilitate team's interaction with them

Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization

Interfaced with Program Management Office to ensure project goals and requirements are being met

Updated Agile tracking systems to provide transparency on product and sprint backlogs

Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline

Work closely with project owner in backlog management and continuous delivery of features

Direct and lead development team from project initiation through delivery of final product

EDUCATION

University of Connecticut Storrs, CT

Bachelor of Science in Engineering, Computer Science and Engineering

LEADERSHIP

Demonstrated ability to work with technical stakeholders

Excellent oral and written communication skills

Able to plan and manage resources effectively

Excellent time management and organizational skills

SKILLS AND SPOKEN LANGUAGES

Possess excellent interpersonal skills, effective written & oral communication, and presentation skills

Strong communication, presentation, analytical and problem solving skills

Strong critical thinking, decision making, planning, organizing and executing skills

PROFESSIONAL CERTIFICATION

Certified Scrum Master

SAFe Certified



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