CURRICULUM VITAE
OF
MOLEBOHENG ROSELINA MABOTE
PERSONAL DETAILS:
Date of birth : 05 August 1985
ID number : 850**********
Gender : Female
Health : Very good
Nationality : South African
Language : Southern Sesotho
Criminal record : None
Drivers License : Code 10
CONTACT DETAILS
Residential address : 15301 Extension 8B
Orangefarm
1841
Contact number : 063-***-**** or 081-***-****
Email address : ac4cif@r.postjobfree.com
EDUCATIONAL HISTORY
High school attended : Qedilizwe Secondary School
Highest standard : Grade 12
Subjects passed : Sesotho
English
Afrikaans
Mathematics
Biology
Physical Science
Year completed : 2003
OTHER QUALIFICATIONS
Name of institution : Qedilizwe Secondary School
Course attended : Ancillary Health Care
Year obtained : 2005
Name of institution : Wilberforce Community College
Course attended : Computer Practice N3
Year obtained : 2006
Name of institution : Cornerstone College
Course attended : Call Centre
Year obtained : 2007
Name of institution : Jdg Financial Services
Course attended : Business Practice Level 1
Year obtained : 2013
EMPLOYEMENT HISTORY
Employer : Jdg Financial Services
Position held : Team Leader
Duration : March 2016 to August 2017
Duties : Looking after 10 consultants to make ÿ activation target is met
Making sure that daily and weekly target is met. Driving
Productivity to ensure monthly target is met. Pulling hourly stats
On presence supervisor system and also daily productivity to
Monitor the performance. Changing skills on CMS supervisor. Do
Daily browse audits make sure quality assurance is met at all times.
Print and file the copies of action plans, coaching’s, browse
Audits and monthly KPIs. Do month end reports and save them on
Share drive. Call customers and branches to do follow ups on
Queries. Attend all customer queries escalated on SAP SRS and
CRM SAP. Make sure admin team attends their inbox.
Communicate with my senior manager to allocate the accounts for
Admin team. Communicate with the dialler team to allocate new
Accounts. Communicate targets and incentives with the team.
Compile incentives for the team and make sure they are accurate.
Submit them for my manager to send them to hr. Create and
Laminate top performers certificates. Sign off all consultants
Registers to make sure correct time where written on them
Capture daily attendance, day offs and all leaves that needs to be
Captured on HCM SAP. Approve and decline on HCM
SAP. Log calls with help desk for any system issues. Train the team
In order for them to be more knowledgeable and make sure that
Policies and procedures of the company are adhered to. Conduct
Interviews to make sure best people are recruited. Organize events
For the department(Ptp drive, team building etc).
Employer : Jdg Financial Services
Position held : Team Leader
Duration : January 2012 to February 2016
Duties : Looking after 10 consultants to make sure collections target is met.
Driving productivity to ensure monthly target is met. Pulling hourly,
Daily and monthly stats to monitor my teams performance. Coach
The team and create action plans together improve the
Performance. Do browse audits to enhance good customer service
And make sure quality assurance is met at all times. Print and file
Copies of action plans, coaching’s, browse audits and KPIs. Run
Monthly reports. Monitor accounts on CMS supervisor. Change
Skills on CRM supervisor. Log calla with help desk for any system
Issues admin team attends their inbox. Communicate with my
the dialler team to allocate new accounts or do bring backs.
Communicate targets and incentives with the team. Compile
Incentives and make sure they are accurate for my manager to sign
Them off and submit at our Payroll department. Create and
Laminate top performers certificates. Sign off all consultants
Registers to make sure correct time where written on them
Capture daily attendance, day offs and all leaves that needs to be
Captured on HCM SAP. Approve and decline on HCM
SAP. Train my team to be more knowledgeable and make sure
Policies and procedures of the company are adhered to. Conduct
Interviews to make sure best people are recruited. Organize events
For the department(Ptp drive, team building etc).
Employer : Jdg Financial Services
Position : Collection Consultant
Duration : April 2009 to February 2011
Duties : Call customers to negotiate with them to pay their arrears. Sell
Debit orders to customers. Escalates accounts to relevant
Department. Capture details on the system or any changes.
Employer : JD Financial Services
Position : Collection Consultant(Personal loans)
Duration : March 2011 to December 2011
Duties : Call customers to negotiate with them to pay their arrears. Sell
Debit orders to customers. Escalates accounts to relevant
Department. Capture details on the system or any changes.
Calling the branches to get customers documents to check possible
Fraud. Calling branches to mispost payments.
Employer : Mbd Incorporated
Position : Collection Consultant
Duration : June 2007 to April 2009
Duties : Call customers to negotiate with them to pay their overdue
Accounts. Sell debit orders to customers. Answer incoming calls
Update customers details or any changes.
REFERENCES
Name : Thabile Cele
Company name : Jdg Financial Services
Position : Team leader
Contact details : 010-***-**** 0r 083-***-****
Name : Cynthia Mkwanazi
Company name : JD financial Services
Position : Senior Manager
Contact number : 010-***-**** or 072-***-****
Name : Sibahle Zibulwana
Company name : JD financial Services
Position : Senior Manager
Contact number : 010-***-**** or 084-***-****