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Administrative Assistant Customer Service

Mishawaka, Indiana, United States
February 05, 2018

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**** ******** *****

Mishawaka, IN 46545

Home Phone: 574-***-****

Email Address:


With strengths in Office/Clerical/Administrative Management, Customer Service, Human Resources and Safety.


Present Evans Metal Products Executive Assistant Elkhart, Indiana 2015-2017 MIS II LLC Warehouse Clerk South Bend, Indiana 2012-2015 Press Ganey Transcription/Rating South Bend, Indiana 2007-2012 St. Joseph Catholic Church Administrative Assistant South Bend, Indiana 2005-2007 St. Joseph County EMA Deputy Director South Bend, Indiana 2000-2005 St. Joseph County HR Dept. Administrative Assistant South Bend, Indiana 1998-2000 AAA Tool and Die Company Administrative Assistant South Bend, Indiana 1993-1998 Patterson Dental Company Office Lead/HR Assistant South Bend, Indiana 1991-1993 Endata Administrative Assistant South Bend, Indiana 1986-1990 Highland Superstores Customer Service Clerk South Bend, Indiana 1981-1986 Civilian Hire, USAF Clerical Positions USA/Germany 1975-1981 United States Air Force Chapel Management Specialist USA/Germany SUMMARY OF QUALIFICATIONS

Administrative Assistant/Office Lead Human Resources Receptionist duties Conducted candidate interviews Coordination of office correspondence Maintenance of employee reports/records Coordination of office projects and personnel Documentation and files Responsible for at least four subordinates Payroll computations Accounts payable/receivable Vacation, attendance, productivity reports Reconciliation of various financial reports Resolved health insurance issues Spreadsheet applications Resolved mail order prescription issues Inventory reports Enrollment for health/life insurance Use of mainframes for research New employee orientation Document filing and disposition New employee packets Operation and maintenance of of office equipment Coordination of unemployment claims Office/production supply inventory and ordering Attended unemployment hearings Responsible for maintaining church data base Storage and maintenance of documents Collection of funds and bank deposit slip/deposits Tort clam letter and photo preparation Preparation of monthly news letter Facilitated Total Quality Management Preparation of weekly church bulletin

Maintained petty cash and postage funds Safety/Emergency Management Maintained yearly business calendar and events Coordinated meetings and training events Preparation of meeting agendas and minutes Maintained accident reports/investigations Scheduled executive appointments/travel Prepared/presented safety seminars Some dictation/transcription Maintained OSHA Log

Communication with personnel at all working sectors Facilitated CERT Team training Maintaining personnel data base Utilization of FEMA record keeping and forms Use of various types of software products, primarily Microsoft Use of United Parcel Service/Fed ex mainframes

Any and all projects assigned by supervision

Green Sheet Productivity Reports

Electronic mailings

Electronic filing system

Customer Service

Solved customer issue with product

Use of mainframes for research

Follow up calls for customer satisfaction

Warehouse Clerk

Product preparation for shipping

Preparation and shipping for expedite orders

Computer mainframes/company software use

Use of United Parcel Service software

Use of Fed Ex software

Must work independently

Order accuracy is required

Must work with personnel at all working sectors


Clay High School South Bend, Indiana College Preparatory and Business Diploma Michiana College South Bend, Indiana Secretarial Studies/Business Diploma USAF USA/Germany Various Military Training Certificates Continuing Education South Bend, Indiana Computer Classes Certificates FEMA Studies Grissom AFB, Indiana Required Training Certificates Parish Soft Ann Arbor, Michigan Software Training Certificate AWARDS

Airman of the Year Mather AFB, California

Employee of the Year Highland Superstores and Patterson Dental Company References upon request.

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