GABRIELLE BOYD

** ****** ******** ******* **

Home: 416-***-****/Cell: 416-***-****

ac4ch4@r.postjobfree.com

OBJECTIVE:

To obtain a position in the Customer Service field where I can utilize past experiences and skills for a growing company.

HIGHLIGHTS:

Experience in training, motivating, and supervising customer service employees

5 + years working in customer service with administrative skills

Recognized and commended for delivery and customers service

Ability to take product knowledge and implement into sale tactics

Proficient knowledge of the use of Windows, Microsoft, Email and Internet research

Possess excellent interpersonal, analytical and organizational skills

WORK EXPERINCE:

Pride Marine Group Jan 2018 (Temp Greeter)

-Greeted attendees with a welcoming smile

- Offered general information

- Managed crowed control on and off Yachts

- engaged and communicated with guests that had to wait in line.

- Displayed and communicated Product Knowledge ( Boat size, Price ect)

Canfitpro World Fitness Expo

August 18th-19th 2017

-took photos and encourage people to take photos with a fake magazine cover and encouraged them to upload them to their social media

-Assisted with the prize wheel and handed out prizes.

-encourage people to stop by again to win a big prize

-collected emails and interacted with the people walking by, and handing out magazines.

Assistant Receptionist July 2016- Aug 2016

Milborne Real Estate (Rodeo Drive Project)

Greet Clients on Arrival

Collated contracts for final signing from the buyer

Informed Clients of Promotions

Answered Phone calls

Photocopied documents

Handed out Brochures

Handled Client inquiries

Winners/ Home Sense Nov2014- Dec 2015

Bay & Bloor Toronto

Greeted Customers within 20 seconds

Merchandised new Trendy items on to the floor every morning

Ran fitting rooms and counted each clothing item that went in and out to reduce Theft.

Cashier duties included Purchases, Returns, answering phones, and putting back items to keep the cash counter clear and neat.

Janitorial Washroom duties

Resolved Customer issues

Assistant Maid Jul 2013- Aug2014

Molly Maid Scarborough, ON

Dusted fixtures, TV's, cobwebs, trinkets, blinds and wipe down air vents

Cleaned kitchen, wiped and clean all appliances, cupboards, range hood and stove

Emptied Garbage in all rooms and cleaned out fridges for move in or move out

Scrubbed and disinfected toilets, tub tiles/ showers, and basins, swept and mopped floor

Vacuumed couches, cushions and carpet

Cleaned flooring by sweeping and mopping hardwood, linoleum, and tiles

ADDITIONAL EXPERIENCE

Receptionist/Administration Feb 2013-May 2013

Investment Planning Counsel North York, ON

Answered Phones and transferred them to the appropriate advisor according to needs

Called various fund companies to collect client information

Politely greeted clients and offered beverages to make them feel comfortable and invited

Routinely faxed, scanned, and emailed documents to partners and clients

Utilized Microsoft Word, and Excel spreadsheets to complete daily work duties

Effectively processed invoices and billing on a weekly basis

Safely and discreetly made bank deposits daily

Maintained a safe and clean office appearance on a daily basis

Fashion Consultant Dec 2012-Jan 2013

Guess By Marciano, North York, ON (Seasonal)

Greeted customers with a smile making them feel wanted and comfortable

Identified customers needs and overcame their objections with introducing new ideas

Assisted customers with creating outfits while adding on items to increase the sale

Preformed cash transactions using debit, credit, gift cards and cash

Sales Associate Oct 2006-2010

Jacob, North York, ON

Greeted customers and inform them of all current sales and promotions

Quickly and effectively solved customer complaints when challenges arose in a calm and efficient manner

Conducted Inventory checks for loss prevention

Prepared merchandise for transfers by boxing and tabulating then recording items

Counted till floats in the morning/night and completed daily financial reports

EDUCATION:

Ontario Secondary School Diploma June 2006

Wexford Collegiate Institute, Toronto, ON

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate