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Manager Customer Service

Location:
Thiruvananthapuram, KL, India
Salary:
75000$
Posted:
February 05, 2018

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Resume:

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ALLEN GEORGE

KL INDIA

M: +918********* E: ac4ce0@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Hardworking and highly-motivated Procurement / Warehouse Manager with a Master’s degree in Business Administration. Passionate about pursuing a career where I can use my expertise to make a significant contribution to the company’s bottom line, as well as further my growth and development. I enthusiastically undertake roles in varied work environments, which has advanced my skills in business development and sustainability, decision-making, organisational planning and execution, and business initiatives. The roles I have taken have additionally developed my skills in communication, project management, and problem solving, as well as broadened my leadership and teamwork abilities. With my experience and qualifications, coupled with my innate desire to continue utilising my skills, I am keen on assuming a challenging role in a competitive organisation.

Core Competencies/Areas of Expertise

Procurement Packaging Development Supply Chain Management Operations Marketing Process Improvement Staff Training & Development Purchase Management Vendor Development Stores Management Cost-Benefit/Financial Analysis Quality Management Strategic Planning Cross-functional Project Management Technical Expertise: MS Office, Operating Systems – Windows, Mac, Linux; Oracle, SAP, COM core, ERP systems, Windows 2000 server SKILLS PROFILE

Critical thinking skills; outstanding communication and time management abilities

Always ensures the job can be completed on or before deadline, to make room for change specifications.

Analyses complex problems, identifying pros and cons of possible outcomes to provide pragmatic solutions.

Active listener, highly capable of providing accurate and timely solutions to queries.

Develops professional relationships with suppliers, colleagues, and teammates to ensure smooth and successful negotiations and collaborations.

Excellent leadership, team work, and organisational skills

• Able to work well individually, but recognises the significance of team unity, joint effort, and collaboration; capable of developing talents in each team member to guide them in performance beyond expectations.

• As Procurement Manager, successfully led the development and planning for six stores of a 20,000 sq. ft. logistic centre for building division, plumbing, electrical, sanitary, and hardware, amongst other departments.

• Handled teams with excellent coordination with other departments, making work easier and more interesting for everyone. Continuous improvement; strong work ethics

Constantly questing for knowledge and willing to multitask to learn and improve skills.

Fast learner, honest, dependable, punctual, and trustworthy; highly committed to professional standards.

Proactive in updating knowledge on the latest trends in business management.

Attended international seminars and trainings, as well as special invites by international companies. PROFESSIONAL EXPERIENCE

ESSA AL JUMA GROUP, United Arab Emirates December 2007 to Aug 2017 Procurement & Warehouse Manager

Directed the planning, monitoring, and control of storage, purchasing, inventory, and customer service operations.

Enforced and oversaw warehouse safety and security regulations, and provided the future forecast for specific project items.

Conferred with supervisors to coordinate operations and activities within or between departments.

Represented the company at industry events, as well as reviewed records of goods ordered and received.

Implemented, monitored, evaluated, and continuously improved operational standards and programmes to elevate performance. Key Achievements:

Promoted e-filing system to reduce unnecessary paperwork, which enabled a conversion to an 80% paperless office environment.

Analysed, evaluated, and contributed to the development of long-term distribution programme proposals.

Prepared and controlled proposal to revitalise and renovate the warehouse.

Led the development and planning for six stores of a 20,000-sq. ft. logistic centre for building division, plumbing, electrical, sanitary, and hardware departments, amongst others.

Allen George Resume

2 Page

Recognised an issue with the company’s order of unwanted items, as well as the experience of unwanted cost hitting. To rectify the problem, built a proper organisation and trained the staff to operate on the right track, which made the business process more efficient. Management was immensely pleased with efforts to improve the supply chain. AL GURG, Dubai July 2005 to October 2007

Procurement/Operations Coordinator – Dubai

Controlled inventory by development and introduction of reports and systems that minimised risk of expiration and shortage.

Reported on the adopted value-add management practice in India, Bahrain, and Kuwait for the supply chain team.

Managed the procurement and strategic sourcing of all supplies and raw materials.

Performed contract analysis, negotiated subcontractor agreements, and managed vendor performance. Key Achievements:

Developed a comprehensive purchase and operations module on Oracle systems, which saved time.

Formulated and implemented business proposals to provide a distribution centre of computer hardware for Alienware, Gigabyte, and GeForce.

Organised an event to promote special brands for DSF, which was successful and applauded by the organisation. EDUCATION AND PROFESSIONAL DEVELOPMENT

PRESTON UNIVERSITY, United Arab Emirates 2007

Master of Business Administration

CHAMPLAIN UNIVERSITY, United Arab Emirates 2005 Bachelor of Business Administration

COURSES/CERTIFICATIONS/LICENSES

Diploma in Hardware and Networking, India

ADDITIONAL INFORMATION

Professional Membership:

Al Noor Charity Association, Events Coordinator, 2007 Al-Nasr Charitable Trust, Executive Member, 2008

St. George Orthodox Events, Events Coordinator, 2008 Fitness Time, Table Tennis Events Organiser and Team Member, 2015 Languages Spoken:

Fluent – English, Hindi, Malayalam, Tamil

Basic – Arabic

Interests:

Cricket, badminton, table tennis, bowling, swimming Driving license:

INT Driving license available

REFERENCES

Jeorge

Senior Manager, Essa Al Juma

P: 009***********

E: ac4ce0@r.postjobfree.com

Biju

Sales Manager, Essa Al Juma

P: 009***********

E: ac4ce0@r.postjobfree.com



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