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Customer Service Data Entry

Philadelphia, Pennsylvania, United States
February 04, 2018

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James Bartos

*** ***** ***. **********, ** *****

412.***.**** //


To utilize my 5 years of customer service experience and 3 years of data entry experience for the benefit of your company. Excellent computer and customer service skills to ensure the company’s success.


Technical Skills -- Data entry, Microsoft Office, SQL, VMware, Capstone Project

Computer Training -- Learned to troubleshoot networks with LAN/WAN technology, including networks and protocols

Communication -- Quickly responds to emails and messages and provides excellent customer service


Associates of Science in Computer Network Systems June 2009 – March 2011

ITT Technical Institute: Awarded for high honors and perfect attendance and indoctrinated into National Technical Honor Society

UPMC POWRR (Partnership on Workforce Readiness and Retention) Certified 2015



Fulfillment Associate May 2016 – Present

-Understands aspects of production; adhere to strict safety, quality, and production standards

-Operate carts, dollies, hand trucks and other moving equipment

-Scan packages with electronic devices and equipment

-Build pallets of freight for outgoing deliveries

-Process damaged and wrong buildings

BNY Mellon/New York Staffing

Clerical / Vault Clerk June 2015 – October 2015

-Pulled loans to be released

-Scanned documents and entered loan and payment information into the data system

Eastside Neighborhood Employment Center/AARP SCSEP

Clerk, Pittsburgh Partnership – EARN February 2014 – June 2015

-Filed, recorded, entered and organized data in Filmmaker Pro

-Answered telephones, direct calls, and took messages

-Provided excellent computer support with clients

-Assisted clients with resume writing and completing job applications

-Communicated with clients, employees, and other individuals to answer questions

-Assisted clients with operating fax machine, copier and printer

Aetna Health/Rose International

Data Entry, Temporary October 2014 – December 2014

-Recorded, entered and organized data in Excel spreadsheet

-Checked insurance plans and corrected them as needed

-Communicate with employees and other individuals to answer questions and emailed spreadsheets to supervisors

Allegheny County Elections/Empyrean Group

Data Entry, Temporary September 2012 – June 2013

-Answered questions and explained forms and processes over the phone and in person

-Operated office machines, such as photocopiers, scanners, faxes, voice mail systems, and personal computers

-Computed, recorded, and proofread data and other information, such as records or reports

-Opened, sorted and routed incoming mail, answered correspondence and prepared outgoing mail

-Trained other staff members to perform work activities such as using computer applications

Express Employment Professionals

Customer Service/Laborer (Temporary Assignment) June 2012 – August 2012

-Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

-Set up shelves in a new store

Empyrean Group

Data Entry (Temporary Assignment) September 2010 – June 2012

-Updated and maintained county property assessment database called IAS

-Trained new hires and drew buildings on IAS

-Scanned documents from property owners on their property

-Scheduled property assessment appointments by email

Pittsburgh Brewing

Master Brewer August 1981 – July 2009

-Recorded production and test data for each food product batch

-Observed gauges and thermometers to determine if the mixing chamber temperature is within specified limits, and turned valves to control the temperature

-Cleaned and sterilized vats and factory processing areas

-Pressed switches and turned knobs to start, adjust and regulate equipment such as beaters, extruders, discharge pipes, and salt pumps

-Observed and listened to equipment to detect possible malfunctions such as leaks or plugging, and reported malfunctions or undesirable tastes to supervisors


Knights of Columbus - Selling special games at Bingo Night and assisting with other events June 2015 – Present

Reemployment Transition Center - Leadership of media publications for a job fair February 2016 – May 2016

-Composed and produced invitational letter to employers

-Called and emailed employers to invite them to participate at the job fair

-Produced a job fair flyer for outreach and distribution

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