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Customer Service Data Entry

Location:
Philadelphia, Pennsylvania, United States
Posted:
February 04, 2018

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Resume:

James Bartos

*** ***** ***. **********, ** *****

412-***-**** // ac4cbz@r.postjobfree.com

OBJECTIVE

To utilize my 5 years of customer service experience and 3 years of data entry experience for the benefit of your company. Excellent computer and customer service skills to ensure the company’s success.

PROFESSIONAL SKILLS & QUALIFICATIONS

Technical Skills -- Data entry, Microsoft Office, SQL, VMware, Capstone Project

Computer Training -- Learned to troubleshoot networks with LAN/WAN technology, including networks and protocols

Communication -- Quickly responds to emails and messages and provides excellent customer service

EDUCATIO N

Associates of Science in Computer Network Systems June 2009 – March 2011

ITT Technical Institute: Awarded for high honors and perfect attendance and indoctrinated into National Technical Honor Society

UPMC POWRR (Partnership on Workforce Readiness and Retention) Certified 2015

WORK HISTORY

Amazon

Fulfillment Associate May 2016 – Present

-Understands aspects of production; adhere to strict safety, quality, and production standards

-Operate carts, dollies, hand trucks and other moving equipment

-Scan packages with electronic devices and equipment

-Build pallets of freight for outgoing deliveries

-Process damaged and wrong buildings

BNY Mellon/New York Staffing

Clerical / Vault Clerk June 2015 – October 2015

-Pulled loans to be released

-Scanned documents and entered loan and payment information into the data system

Eastside Neighborhood Employment Center/AARP SCSEP

Clerk, Pittsburgh Partnership – EARN February 2014 – June 2015

-Filed, recorded, entered and organized data in Filmmaker Pro

-Answered telephones, direct calls, and took messages

-Provided excellent computer support with clients

-Assisted clients with resume writing and completing job applications

-Communicated with clients, employees, and other individuals to answer questions

-Assisted clients with operating fax machine, copier and printer

Aetna Health/Rose International

Data Entry, Temporary October 2014 – December 2014

-Recorded, entered and organized data in Excel spreadsheet

-Checked insurance plans and corrected them as needed

-Communicate with employees and other individuals to answer questions and emailed spreadsheets to supervisors

Allegheny County Elections/Empyrean Group

Data Entry, Temporary September 2012 – June 2013

-Answered questions and explained forms and processes over the phone and in person

-Operated office machines, such as photocopiers, scanners, faxes, voice mail systems, and personal computers

-Computed, recorded, and proofread data and other information, such as records or reports

-Opened, sorted and routed incoming mail, answered correspondence and prepared outgoing mail

-Trained other staff members to perform work activities such as using computer applications

Express Employment Professionals

Customer Service/Laborer (Temporary Assignment) June 2012 – August 2012

-Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

-Set up shelves in a new store

Empyrean Group

Data Entry (Temporary Assignment) September 2010 – June 2012

-Updated and maintained county property assessment database called IAS

-Trained new hires and drew buildings on IAS

-Scanned documents from property owners on their property

-Scheduled property assessment appointments by email

Pittsburgh Brewing

Master Brewer August 1981 – July 2009

-Recorded production and test data for each food product batch

-Observed gauges and thermometers to determine if the mixing chamber temperature is within specified limits, and turned valves to control the temperature

-Cleaned and sterilized vats and factory processing areas

-Pressed switches and turned knobs to start, adjust and regulate equipment such as beaters, extruders, discharge pipes, and salt pumps

-Observed and listened to equipment to detect possible malfunctions such as leaks or plugging, and reported malfunctions or undesirable tastes to supervisors

VOLUNTEER EXPERIENCE

Knights of Columbus - Selling special games at Bingo Night and assisting with other events June 2015 – Present

Reemployment Transition Center - Leadership of media publications for a job fair February 2016 – May 2016

-Composed and produced invitational letter to employers

-Called and emailed employers to invite them to participate at the job fair

-Produced a job fair flyer for outreach and distribution



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