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Manager Administrative Assistant

Ann Arbor, Michigan, United States
February 04, 2018

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January **, ****

As you can see in my attached resume, I have a BA in Economics from the University of Michigan. I was employed at UMHS from 2007-2017. In my previous position I acquired the knowledge and skills to effectively design training programs with evolving EPIC software applications, and to communicate the appropriate workflow for Ambulatory Care. I worked collaboratively with several different Electronic Medical Record application teams to develop the optimal workflow for end users.

I enjoyed very much working at the University of Michigan. While I work well independently, I was also an active member of my team. I worked with Ambulatory Care and Information Technology committees to achieve successful implementation of changes for our end users. I continuously seek to add to my knowledge when making business decisions.

I currently work at Proof Management as a promotions representative. I am responsible for the business inventory shipping and receiving and accountability for our inventory. I also manage roadshows in remote locations and ensure their success for the company.

In summary, I believe that I have the education and experience needed to be successful in this position. Thank you for considering my application, and I look forward to hearing from you.


Nick Severson

Nicholas Kenneth Severson 2/2/2018

2060 Tibbitts Ct

Ann Arbor, MI 48105



2018-In Progress

Masters Information Systems

University of Phoenix

Tucson, AZ

2006 BA Economics

University of Michigan, Ann Arbor

2004 AA

Washtenaw Community College, Ann Arbor, MI

Graduated with Honors

Phi Theta Kappa (International Honor Society for two year colleges)

Dean’s List, Fall 2002


2017-Current Promotions Representative

Proof Management

Bingham Farms, MI

I oversee and am accountable for the inventory for several of the company’s roadshows. I ensure the roadshow has the optimal level of inventory and work with the managers, shipping/receiving departments to verify accurate inventory accounts and availability of product for sale. I also work with others learning direct marketing principles. I work with our storage unit managers to ship and receive inventory to and from roadshows. I learn business systems through morning meetings and field experience with direct marketing.

2011-2017 Training Specialist Intermediate

Ambulatory Care Educational Services

University of Michigan Health Systems

Ann Arbor, MI

I was responsible for preparing lesson plans and providing instruction to UMHS & UHS employees regarding multiple features of MiChart, primarily the Cadence function (patient scheduling). I worked with M-Learning as a trainer to enroll and guide users to ensure accurate reflection of courses completed, and to help the security team grant appropriate access to MiChart.

My presentations occurred in typical classroom settings with 10-30 learners per session, large group presentations to several hundred learners, and webinar presentations with interactive questions and answers. Many of these webinar presentations were recorded for e-learning sessions for all UMHS & UHS employees. I worked as part of a team with Interpreter Services on Conversion projects for scheduling Interpreter requests within MiChart. I have worked with the Cadence Business team to redesign training for all users who edit their department’s templates.

Working with several instructional designers has given me insight on how to build the training environment appropriately in Epic. Contact with multiple clinics allowed our team to enhance the capability of the end user to function properly in MiChart. I provided specialized training for multiple departments to increase knowledge and capability within MiChart.

Subsequent to the training sessions, I provided follow-up support to the MiChart users. This included developing/revising lesson plans corresponding to the evolving complexity of the MiChart system. I also created workflow documentation materials to support users during the go-live period. I worked to resolve user questions/requests through the MCIT help desk system. Finally, I created weekly Tip Sheets which are sent out to all MiChart users and are posted on the MiChart website.

I worked in a team setting with other members of the MCIT MiChart Core Teams. My team provided coordinated support through a command center to UHMS/UHS employees during our live activation of MiChart. We also worked together providing at-the-elbow support to multiple clinics during go-live.


Outpatient Services Assistant

Back and Pain Clinic/Anesthesiology

University of Michigan Health Systems

Ann Arbor, MI

I worked within every clerical support aspect of the clinic. Job duties included, but were not limited to: 1) Check-In/Check-Out, with usage of CBW and C-Cubed 2) Scheduling outpatient procedures with respect to different protocols pertaining to doctors differing needs, 3) Working with and building relationships with vendors for outpatient procedures, 4) Handling incoming phone calls from a difficult patient demographic, 5) Cash Reconciliation and money processing for KMS, 6) Helping patients renew their medications accurately and efficiently, insurance approval for outpatient visits and procedures, accurate appointment setup, and 7) Organizing patient schedules for our satellite clinics.


Bookkeeper/Administrative Assistant

Functional Assessment Systems

Ann Arbor, MI

I handled all of the accounts payable and taxes for the business. I processed the accounts receivable, orders, and shipping when needed. I handled travel planning for the president of the company and assisted her with out of state product training arrangements. I helped organize the technical assistance for the software programs sold by the company. I provided any support needed for the company.


Support Representative Intern-Accounting Department

Thomson Tax and Accounting

Ann Arbor, MI

I provided technical support to users of Thomson’s Accounting Program. I provided users with education and training for multiple software programs, and I also assisted users with computer troubleshooting.


2004-2005 Volunteer

University of Michigan Health Systems

Ann Arbor, MI

I volunteered 4 hours one day per week for the UM Health Systems. I worked at the main information desk, helping patients and visitors. I transported patients throughout the hospital complex, assisted visitors with directions, responded to telephone inquiries, and provided other services as needed.

2015-2016 Volunteer

Ambulatory Care Administration

Ronald McDonald House

University of Michigan Health Systems

Ann Arbor, MI


Experience using Epic programs such as MiChart, Userweb, Nova, Foundation System

Expert in Remedy, M-Learning, Careweb, CBW, EWS

Credentialed Trainer in the Cadence system within MiChart

Experience with Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, Snag-It, and Adobe Acrobat

Speak conversational French

Member of Washtenaw Toastmasters International public speaking and leadership club

Assistant Captain of Adult Ice Hockey Team


Lindsay Schiable/Connor Mehl

Manager/Assistant Manager Proof Management 248-***-****

Nichole Goodin 734-***-****

Manager, Ambulatory Care Educational Services

Dawn Willett 734-***-****

Application Coordinator, EpicCare Ambulatory, HITS

Julie Grunawalt, MSN (Personal) 734-***-****

Associate Chief Nursing Officer

Michigan Medicine

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