Dolores Smith, BS, HCS

***** ******* **** - **********, ********* 55306

Phone: 612-***-**** - ac4c8x@r.postjobfree.com

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I am a high energy, proven Human Resources Manager/Business Partner and results oriented collaborator, integrator and trusted advisor/consultant with fifteen years of progressive Human Resources experience in food manufacturing and three years of engineering manufacturing (HVAC/R). My emphasis is on helping companies translate their business goals to reality by aligning business objectives with employees and management in designated units to deliver value-added service.

Experience in:

Lean Leaders training in Lean Manufacturing and continuous improvement processes, Kaizen events, 6S implementation, metrics tracking.

Team Building, mentoring, coaching, problem solving, engaging/empowering people, conflict management.

Strong working knowledge of federal and state laws, regulations and policies, i.e., FMLA, ADA, STD, LTD, EEO, Worker’s Compensation and Claim Management, Unemployment Claims.

Investigating and documenting sexual harassment/ hostile environment, FMLA, ADA and Title VII cases, disciplinary action and terminations.

I-9 auditing expertise

SQF and BRC Food auditing knowledge

Talent Management, Diversity Management, Organizational Training and Development

Staff Recruitment and Retention, Employee Engagement and Rewards; Succession Planning

Benefits Administration, On-Boarding Manage-ment, Change Management

OSHA: Safety/ accident prevention, reporting, and record keeping

Ability to manage business units in multi-state and multi-site locations.

Professional Experience:

6/23/14 to 2/22/17- Bilingual Plant Human Resources Manager/Business Partner/Safety Director –RITCHIE ENGINEERING – Bloomington, MN. HVAC/R manufacturer of hoses, tools, refrigeration gauges, manifolds, vacuum pumps, and refrigerant recovery machines.

Introduced Lean to Company Owners and instrumental in spearheading and leading training and development of Lean Leadership initiatives, including 6S (Safety), and driving waste out of the facility.

Responsible for aligning business objectives with employees and management in designated business units,

serving as consultant/trusted advisor to management on human resources-related issues and needs.

Employee champion, change agent, coach and mentor for frontline supervisors and managers.

Communicate needs proactively with business management to develop integrated solutions.

Maintain effective level of business literacy of the business unit’s financial position, culture and competition.

Conducted and documented written summary of employee investigations, i.e., Title VII, the Americans with Disabilities Act (ADA), FMLA, the Occupational Safety and Health Act (OSHA), and state and local nondiscrimination laws; in order to stop the alleged conflict, protect involved parties in a confidential, secure and timely manner, take the necessary corrective action to come to closure and ensure illegal actions and behaviors ceased immediately.

Safety/Accident overall company responsibility to support, communicate and train employees about the organization's commitment towards occupational health and safety and safe work practices.

11/13/07 to 6/20/14 – Bilingual Plant Human Resources Manager/Business Partner/Safety Manager - CSM BAKERY PRODUCTS, a Global Food Manufacturer in the Baking Industry – Eagan, MN

Business Partner, knowledgeable advisor to management and key member of the leadership team for the Eagan manufacturing facility, employee champion and change agent. In conjunction with other leaders, responsible for building the organizational capabilities to create a high performance/continuous improvement culture, deliver value added service to management and employees that reflect the business objectives of the organization including Health and Safety Management.

Participated in week-long Lean Leaders training and was involved in several Kaizen events.

Successfully conducted audits, investigations and training to bring 12 manufacturing facilities throughout the U.S. to I-9 compliance.

Conducted and documented written summary of employee investigations, i.e., Title VII, the Americans with Disabilities Act (ADA), FMLA, the Occupational Safety and Health Act (OSHA), and state and local nondiscrimination laws; in order to stop the alleged conflict, protect involved parties in a confidential, secure and timely manner, take the necessary corrective action to come to closure and ensure illegal actions and behaviors ceased immediately.

CSM BAKERY PRODUCTS CONTINUED…

Safety/Accident prevention, policy and procedures development, management of compliance programs, including FMLA, STD, LTD, workers compensation, and safety training programs. Performed internal safety audits, safety metrics reporting, and OSHA requirements record keeping.

2004 to 2007 - Returned to school to complete my bachelor’s degree in Human Resources Management at Metropolitan State University, St. Paul, MN.

5/1/2002 to 2/10/04 - Bilingual Regional Director of Employee Relations - CHS FOODS BUSINESS UNIT – Mexican Foods Division - Manufacturer of Tortillas, Chips and Salsa - Inver Grove Heights, MN

Business Partner for 3 Regional Manufacturing Sites (Dallas, Phoenix and New Brighton).

Consultant and trusted advisor to management and members of leadership team for the Mexican Foods Division.

Supervised, managed, mentored and coached 3 Regional HR Managers.

Employee champion and change agent, responsible for building the organizational capabilities of three regional sites to create a high performance culture through training, development, empowerment and engagement.

Successfully conducted I-9 audits and training of 3 regional facilities to bring them to I-9 compliance and to deliver value added service to management and employees that reflected the business objectives of the organization.

Conducted and documented written summary of employee investigations, i.e., Title VII, the Americans with Disabilities Act (ADA), FMLA, the Occupational Safety and Health Act (OSHA), and state and local nondiscrimination laws; in order to stop the alleged conflict, protect involved parties in a confidential, secure and timely manner, take the necessary corrective action to come to closure and ensure illegal actions and behaviors ceased immediately.

1996 – 2002 - Bilingual Plant Director of Employee Relations - FLEMING FOODS (Formerly Minter-Weisman) – Convenience Store Division – Wholesaler/Distributor-Food Industry -Plymouth, MN

Provided leadership and strategic support by partnering closely with the VP's of the company, Plant Manager and Supervisors to ensure continued building of high-performance HR processes within the facility.

Consulted with the Operations Leadership Team to operationalize the people strategy and provide HR partnering and solutions for all core HR services, processes, and programs.

Facilitated and conducted employee training, talent management, employee relations, performance management, and benefits administration and career and business development.

Managed and resolved complex employee relations issues.

Conducted effective, thorough and objective employee investigations, i.e., sexual harassment/hostile environment and worker’s compensation.

SPECIFIC KNOWLEDGE AND SKILLS:

Ability to resolve multiple complex employee relations issues.

Strong interpersonal, negotiation, influencing and persuasion skills as well as critical thinking skills .

Flexible and available to interact with plant frontline employees as well as management and executive levels.

Strong conflict management/resolution skills and excellent verbal and written communication skills.

Ability to manage multiple conflicting priorities.

Ability to develop strong trusting relationships in order to gain support and achieve results.

AWARDS:

Received a Scholarship from the University of MN Student Project through Amity Among Nations Program to conduct an independent field research study in Europe. Successfully completed project in Northern Spain (San Sebastián) on the Basque Refugee Children of the 1937 Spanish Civil War, in fulfillment of Scholarship.

CERTIFICATIONS:

Human Capital Strategist (HCS) - 2012

Certified First Aid Responder - Adult First Aid/CPR/AED (American Red Cross)– Completed 2015

Certification in Lominger’s Leadership Architect – May 4, 2010

BRC – How to Interpret the Global Safety Standard for Food Safety – Issue 5 – May 5, 6, 2011

Licensed Analyst of the Predictive Index System (Psychological Testing) - May 24, 1995

Certification in testing, proctoring and interpreting of Wonderlic Hiring Results Program

OSHA 10 hour certification – May 2013

WORKSHOPS/SEMINARS/TRAINING/EVENTS (not inclusive):

Set Up Reduction Kaizen Event – Laminated Dough Line 1 (Feb. 2014 – May 2014)

Operational Excellence - Lean Leaders - Week Long Training (Mar. 2014)

Situational Leadership Workshop (Team Leadership) (Certificate of Completion – Jan. 2013, Atlanta)

Supervisor Leadership, I, II, III – Employer’s Association, MN

Sensory Training (2013); HACCP – June 16, 17, 2011; GMP’s; CCP’s; Metal Detectors; Food Safety/Security (2014)

Project Management & Execution for Human Resources (Trusight/MRA/Employer’s Association) (2013)

Getting Results Without Authority (Dale Carnegie) (2013)

GHS (New OSHA Hazard Communication) (2013)

Myers-Briggs Type Indicator Leadership Training /COLORS – December 16, 2011 and June 14, 2013

MEMBERSHIPS (not inclusive):

SHRM (Society of Human Resources Management); Attend SHRM Conferences – Annually;

ASTD (American Society for Training and Development);

TCHRA (Twin Cities Human Resources Association)

TECHNICAL SKILLS:

Microsoft Office Suite: Word, Excel, PowerPoint; Outlook;

Smartdraw; PhotoDraw;Visual Communicator;

ADP;

SAP;

Alchemy SISTEM.

EDUCATION

Human Resources Management Degree (BS) - University of MN/Metropolitan State University, St. Paul, MN

Associate in Applied Science -American Bar Association -Legal Assistant Approved Program –Inver Hills Community College, Inver Grove Heights, MN

LANGUAGE SKILLS: Second Language Spanish: Speak, Read, Write and Understand Fluently

HOBBIES: Bass fishing, ice fishing, hiking, biking, canoeing, landscaping.

LinkedIn URL: www.linkedin.com/in/dolores-smith-bs-hcs-2b7bb89a

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