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Pharmacy Technician Customer Service

Annandale, Virginia, United States
February 06, 2018

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Luis Lobo

**** ******* ** *********, ** *****

Phone: 571-***-**** E-Mail: Objective

Looking leverage my skills and education in becoming a reliable and communicative IT professional that adds value to an organization while continuing to grow professionally.


George Mason University- Bachelors in Information Systems and Operations Management - 2017

Current advance technical skills in program management, advanced analytics, and Information Technology. Providing state of the art capabilities to prospective employers for management and operations management.

Able to apply state of the art data warehousing database analysis and technology management for firms in the government and commercial environment.

Course Work and Projects:

Systems Analysis and Design: Worked collectively in a group and followed the System Development Life Cycle (SDLC) to design, develop and later present our proposal of a new system that sought enhance the current GMU library system.

Modern Data Warehousing: Learned about Data Warehousing fundamentals, practices and technologies, and their application to solve business problems. Designed Snowflakes schemas, Star schemas, Fact and Dimension tables. Worked on SQL queries to Create, Update, and Alter tables, and created Index for performance and Views (Security). Gained invaluable experience working with tools such as Microsoft Visio, MS Project, MS Office, MS Access, MS SQL Server Management Studio, Tableau 10, CA Erwin. Database Management Systems: Worked with relational database models and ERD diagrams. Designed and created tables, relationship tables and ran SQL queries to add, delete, and update tables.

Management and Control of Information Systems: Learned about corporate strategies, Information Technology, operations, and business functions, to assess, design, and improve business processes. Covered different methodologies of project management and software cost estimation. Learned IT Governance for performance measurement and assessment of information systems and improving System Processes with service management, COBIT, and ITIL.

Management of Technology Projects: This course focused on various areas of project management such as project organizations, teams, scheduling, cost control, and earned value analysis.

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The Neighborhood Pharmacy of Del Ray

Certified Pharmacy Technician 07/2015-Present

n Worked closely with pharmacists to maintain an inventory that reduces costs and promotes generic dispensing

n Experience customer service professional able to work with multiple levels of management across multiple organizations to satisfy needs and achieve an exceptional level of customer satisfaction n Leading Pharmacy Technician on weekends

n Performed translation services for Spanish-speaking

Harris Teeter Pharmacy

Certified Pharmacy Technician 07/2012-05/2014

n Achieved an exceptional level of quality control as a pharmacy technician and worked under pressure to satisfy customers.

n Able to rapidly identify and resolve customer issues for organizational and customer satisfaction.

n Properly filled, verified and dispensed over 1300 prescriptions per week.

n Communicated with patients and primary care physicians regarding refills requests n Assisted in troubleshooting and updating equipment software.

Harris Teeter, Inc.

Office Assistant 08/2007-07/2012

n Provided exceptional support and attention to detail for financial and management issues to ensure customer support and security of organizational responsibilities.

n Coordinated across multiple personnel and managed individual needs for highly performing individual and high organizational performance.

n Provided support at all levels of the organization to ensure consistent reporting and audits n Assisted in troubleshooting and updating equipment software


Analytical, bilingual (Spanish and English), excellent communication skills, leadership, self-motivated, multitasking, time management, prioritizing skills, comfort learning new technologies, Result-driven SQL Management Server Studio, SQL queries, MS Office, MS Project, Access, Visio, Tableau, Erwin Data Modeler.

Contact this candidate