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Customer Service Data Entry

Washington, District of Columbia, United States
February 06, 2018

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Marilyn Lorraine Connally

(202) ***-**** 3327 Croffut Pl. SE Washington, D.C 20019


The Sparks Group - Temp Agency Washington, DC

Human Resource File Clerk 11/2017 - 12/2017

Worked for the Washington Area Transit Authority

Filing Confidential Documents Alphabetically

Proofreading for Accuracy of Documents

Physically lifting up to 50 lbs.

Over 10,000 Documents in one months time

Matching all Documents for new employee hires

DC Department of Parks & Recreation Washington, DC Customer Service Representative 06/2017 - 9/2017

Greeted Clients

Checked Photo ID’s 100%

Made sure the Child Supervision was appropriated with Adult

Checked to make sure customer had proper swimming wear that is allowed

informed customers of hours of operation and basic rules

Called for emergency help when needed

DC Department of Employment Services Washington, DC

Administrative Assistant 01/2017 - 06-2017

Provided Administrative Support to DPW & Edgewood Management

Giving Recycling Demonstrations for Schools and Civic Organizations

File Maintenance and Deposition

Answered Phones giving out readily available information

Called to set up recycling presentations

Learned some parts of residential Management

U. S Department of Agriculture Washington, DC

Executive Assistant 06/2010 – 01/2016

Maintained the front office, answering phones, picking up and sorting mail, scheduled interviews, escorted visitors in and out of the facility, ordered and maintained supplies and electronic filing system

Monitored and scheduled the Director's calendar, using various Microsoft office programs

Scheduled conference rooms, set them up

Operates all office machinery such as copiers, scanners, facsimile machines, calculator

Covered the office of the Administrator when needed

Made travel arrangements for the entire staff

Managed timekeeping by entering time sheets for all employees reflecting weekly schedules and provides to supervisor for approval

Department of Defense Washington, D.C

Human Resource Assistant 11/2006 – 06/2010

Used automated systems to input personnel actions, and to obtain reports and personnel data

Conducted research and develops programs to maintain status and reports for supervisor and staff in analyzing specific personnel forms to process actions

Received incoming correspondence, screening material prior to distribution for suspense dates, establishing controls, and follow-up for the supervisor

Managed timekeeping by entering time sheets for all employees reflecting weekly schedules and provides to supervisor for approval

Prepared narrative and tabular materials such as memoranda, correspondence and reports from rough draft

Handled all incoming unemployment claims for the eastern part of the United States for DECA

George Washington University Washington, D.C

Shift Supervisor 11/2005 – 06/2006

Supervised and trained employees in Superior Customer Service, Employee Conduct, Cash Transactions, Food Preparation and Sanitation

Verified each register, count safe and make sure all products are stocked and available for use

Completed red book; check hourly sales and total sales with the respect to controlling adding labor

Run end of shift report, weekly labor reports, weekly p-mix reports, and organize Z reports

Counted out registers, informed employees of their balances, and placed money into safe

Took weekly inventory; and made bank deposits

V. Tech Solution Washington, D.C

Data Entry Clerk 11/2002 – 03/2004

Provided administrative support to the Office of Tax and Revenue and Recorder of Deeds for DC

Scanned all public records regarding real estate, powers of attorneys, wills, deed, proofed legal documents for accuracy, provided information to customers at the customer service desk, performed data entry, 10,000 documents entered in 5 days


Strong ability to effectively multi-task in a fast-paced environment

Motivated towards achieving set goals and deadlines in a timely manner

Professional and energetic work attitude

Strong communications skills


CPDC Career and Enhancement Program, Washington, D.C – Technical/Occupational Certificate

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