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Customer Service Manager

Lancaster, California, United States
February 06, 2018

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Misty L. Flood

Phone: 623-***-****


Current Address

**** *. *** *-*

Lancaster, Ca. 93536

**** ***** *******

Previous Address

***** *. ***** **

Surprise, Az. 85379


Previous Address

Parkview Place Apartments

17927 N. Parkview Place

Surprise, Az. 85374



Palmdale High School

2137 E. Ave R

Palmdale, Ca. 93550

Graduated 1994

Paradise Valley Community College

18401 N. 32nd St.

Phoenix, Az. 85032

Attended 1996-1997

Major: Business Mgmt

Artistic Beauty College

10820 N. 43rd Ave

Glendale, Az. 85304

Graduated 2005

Nail Technician


Cedar Town Square

44942 Cedar Avenue #110

Lancaster, Ca. 93536

Employed 1/17-1/18

Duties: cleaning property areas such as recreational room, office, mailroom, laundry room, bathrooms and apartments. Personal assistant to property manager and personal caregiver to the residents

Kohls Dept Store

14020 W. Bell Rd

Surprise, Az. 85374

Employed 2011-2014

Duties: cashier, customer service, worked over night price reduction for clearance limited quantity products

Discover Card

2402 W. Beardsley Rd

Phoenix, Az. 85027

Employed 1997-2003

Duties: major merchant specialist which consisted of maintaining my own portfolio of 30 top 500 merchant accounts for the company. Accounts included QVC, IBM, See' s Candie etc. I created new merchant account set ups, chargeback, troubleshooting merchants equipment, consolidating merchant monthly statements, handling incoming and outgoing going phone calls. I developed top-notch phone and customer service skills due to Discover’s superior training program

Carefree Inn Hotel

37220 N. Mule Train Rd

Carefree, Az. 85377

Employed 1997-2001

Duties: hostess, server and banquet server for property. Mostly customer service and communication skills executed for these positions

Del Webb Terravita

34034 N. 69th Way

Scottsdale, Az. 85266

Employed 1996-1997

Duties: hostess, server, banquet server for the club house and beverage cart server for the golf course. Executed customer service and communication skills

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