*** **** ****** ** #*** Washington, DC *****

Home: 202-***-**** Cell: 202-***-**** ac4c6f@r.postjobfree.com

PROFILE

Dedicated professional with more than 10 years of progressive work experience in the areas of: office administration, front desk management, customer service and hospitality.

SUMMARY OF QUALICATIONS

Five years of office management experience

Ability to handle phones and customers in an efficient and timely manner

Experience coordinating formal meetings and events

Capable of ordering and managing office supplies and equipment

Knowledgeable of Windows OS; Proficient in Microsoft Word

EXPERIENCE

Administrative

Controlled day to day operations of administrative office

Oversaw the usage of all office equipment, including but not limited to copiers, scanners, fax machines and printers

Prepared all purchase orders and received merchandise

Entered records and client information into the database

Communication

Routed all phone calls to the appropriate staff member

Entered records and client information into the database

Coordinated client meetings and performed light typing

Assigned nurses, home health aides, physical therapist, occupational therapist and a nutritionist, to patient's homes post hospital release for home health services

Customer Service

Greeted customers and provided detailed store and product information

Swiftly resolved any customer complaints, issues and concerns

Balanced all drawers at close of business and documented any discrepancies

Complete customer cash, check, and debit/credit card purchases and returns

EMPLOYMENT HISTORY

Cashier/Attendant. Centerplate NBSE – Washington DC 2013 -Present

Office Manager, Reading Is Fundamental – Washington, DC 2006 - 2009

Receptionist/Administrative Assistant, Telesec Corestaff Staffing – Washington, DC 2000 – 2001

Scheduling Specialist, Visiting Nurse Association - Washington DC 1999 – 2000

Customer Service Cashier, Filene's Basement - Washington DC 1993 - 1997

EDUCATION

High School Diploma, Academy of Our Lady – Washington, DC

TRAINING & CERTIFICATIONS

HOPE Hospitality Training Program, Goodwill of Greater Washington Graduated 12/ 2012

START Certification, American Hotel & Lodging Educational Institute . 12/2012

Skill Path - How to Give Exceptional Customer Service Feb. 2006

Skill Path - Business Writing and Grammar Skills Mar. 2008

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