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Customer Service Manager

United States
February 06, 2018

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Jeremiah Torres

*** ***** ***** **** ********* **3, Arlington, TX 76006

Ph # (806)***-****



Please accept the attached resume or application for your General Manager position. I am confident that my 18 years of experience as General Manager in the restaurant industry, provides me with the skills to make immediate contributions to the success of your establishment. During my tenure as Restaurant General Manager at El Taquito Restaurant, LLC, located in Dimmitt, TX 79027, I have always successfully directed and coached the highest of standards, by providing true World Class customer service to all of our guests. My “Lead By Example”, style of management has always enriched my fellow employees in building pride and taking ownership of their responsibilities, resulting in a truly great dining experience for our guest time and time again. Moreover, my bilingual skills in Spanish and English, both reading, writing and speaking it, as well as my mathematical skills, life experiences and studies have given me the practical know-how, which would be a great assest. Highlights

*B udget Administration

*Staff Development

*Team Leadership

*Revenue Generation

*Customer Service

*Key Relationship Management

*Vendor Coordination

*Inventory and Supply

*Cost Control



*C onsistently exceeded daily sales targets by 10-15%

*Met monthly sale goals for 36 months straight

*Maintained lowest employee turnover in the 18 years as General Manager

*Awarded Best restaurant in the West Texas Panhandle for Best Food, Customer Service and cleanliness


General Manager

El Taquito Restaurant- Dimmitt, TX

September 1, 1997- December 15, 2017

*Schedule and direct staff in daily work assignments to maximize productivity

*Overseeing the day to day operations of the restaurant, and both the FOH and BOH

*Conduct daily pre-shift and weekly department meetings to ensure organizational efficiency.

*Optimize profits by controlling food, beverage and labor costs on a daily basis.

*Ensure fresh food and products are served on a daily basis to provide the best food possible

*Continually monitor restaurant and take appropriate action to ensure food quality and service standards are met.

*Consistently maintained a high level of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

*Performed restaurant walk throughs to gauge timelines and excellent service quality

*Assigned Tasks and oversaw the direction of employees to ensure safety procedures and quality control guidelines

*Built sales forecasts and schedules to reflected desired productivity target

*Initiated negotiations regarding vendor contracts and kept updated records of contracts Education

Amarillo College

Amarillo, TX 79118

Associates in Business Management

August 27, 2002- May 15, 2005

Certifications / Licenses

Bookkeeping Certification- Amarillo College – January 25,2006 Food Safety Manager

Food Handler

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