Administrative Assistant Customer Service

Tyhesia Lilly

*** *** **** ****● Long Pond, PA 18334● 570-***-**** ● ac4c4y@r.postjobfree.com

Profile

Possess over 20 years of Executive Administrative experience. Well rounded background assisting multiple high level executives. Advanced knowledge in Microsoft Excel, Word, and Outlook. Skilled in developing department budgets and creating department objectives. Experienced in writing and delivering presentations for meetings. Master in providing customer service.

Areas of expertise:

Executive Office Support

Event, Meeting Planning International and Domestic

Prioritize and Manage Conflicting Demands

Time Management

Confidential and Sensitive Documentation

Work Experience

Administrative Assistant for the President, Mini-Circuits, Brooklyn, NY April 2017 to Current

Handle highly confidential information

Coordinate meetings and agendas

Manage and maintain Outlook calendars for President and CEO

Prepare and present PowerPoint presentations

Assess customer needs

Facilitate travel for company events

Manage President’s e-mail inbox

Prepare and audit expense reports on Concur

Compile correspondences

Take dictation using a recording device

Independent Mary Kay Sales Associate November 2006 to Current

Compile orders for current customers

Prepare invoice and sale receipts

Prepare and present PowerPoint presentations for skin care classes

Assess customer needs

Facilitate travel for company events

Maintain personal sales target

Answer and follow up on customer needs

Prepare expense reports

Project Administrative Coordinator- DNV GL, Allentown, PA May 2013-August 2016

Supported project manager with project kickoff activities, both internal and client facing

Arranged, Prepared, Presented PowerPoint presentations for a variety of customers

Managed and maintained several Outlook calendars

Prepared weekly Excel Reports for customer timeline

Compiled and verified Travel and Expense Reports

Composed letters for customer qualifications of program

Assisted in the resolution of customer challenges

Maintained the use of effective time management and responsible for remaining self-motivated to ensure all duties were met in an effective time frame

Liaison between Electrical Engineers, Customers, Outreach Professions, Trade Allies

Facilitated safety meetings with Safety Team

Responsible for administration of Fire and Safety drills for office of 24 persons

Developed safety procedure manual

Maintained customers phone lines

Responsible for ordering offices supplies

Executive Administrative Assistant, Daiichi Sankyo, Parsippany, NJ July 2007- August 2009

Facilitated weekly meeting with staff

Assisted and supported Executive Director

Supported Medical Affairs Department of 20 persons

Maintained outlook calendar for several medical trials

Responsible for interviewing new Administrative Assistants for department

Coordinated meeting and offsite events

Helped with organization of Clinical Trials

Organized and audited expense reports

Prepared excel reports to determine progress of Medical trial

Complied letters for Clinical Trials

Answered and directed calls for Executive Director

Executive Administrative Assistant, Deloitte and Touché, Parsippany, NJ May 2006- July 2007

Supported 14 clients

Prepared, and distributed invoicing for clients

Facilitated weekly meetings

Assisted on team for arrangement of conferences

Updated and implemented changes for client profiles via Access

Responsible for creating PowerPoint presentations

Answered and addressed customer concerns via phone

Maintained Outlook calendar

Arranged travel

Composed letters for clients

Created and audited expense reports

Executive Administrative Assistant, Cendant Corporation, Parsippany, NJ July 2001- May 2006

Coordinated meetings and agendas

Plan, coordinated, and attended conferences

Updated and distributed financial reports for CEO

Prepared correspondences and distributed contracts

Maintained attendance records for department

Organized travel arrangements, expense reports, check requests

Responsible for executive calendar and e-mail account

Liaison between HR and department

Ability to prioritize and handle multiple projects efficiently

Oversaw all department Global Finance meeting held through-out the world

Arranged and implement staff functions

Education

Northampton Community College, Business Administration

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