Information Technology Customer Service

Lisl Miner

*** ******* **** *** **** 609-***-****

Atlantic City, NJ 08401 **********@*****.***

www.linkedin.com/in/lislminer/

CAREER GOAL

Information Technology professional seeking a position. Very capable person who can complete tasks required in a timely manner. Experience and expertise in database maintenance, report creation, and inventory management. Capable of working in a fast paced environment and accomplishing tasks done with 100% accuracy. Versatile problem solver with a strong background in auditing and learning internal software quickly.

EDUCATION

Master of Information Technology 2016

American InterContinental University Schaumburg, IL

Specialization in Information Assurance and Security

CGPA: 3.67

Bachelor of Information Technology 2015

American InterContinental University Schaumburg, IL

Specialization in Network Administration

CGPA: 3.66; Graduated with Cum Laude Honors

PROFESSIONAL SKILLS

Handheld Computing

Inventory Management

Merchandise Auditing

Computer Programming

Customer Service

Databases Maintenance

Survey Creation

TECHNICAL SKILLS

Computer Skills

Proficient in Microsoft Office programs including Microsoft Word, Excel, Access and PowerPoint

Data Modeling and Design

Designed and developed relational database using Microsoft Access

Developed query forms and reports in Structured Query Language (SQL)

Network Operating Systems

Skilled in network communication at a practical level with TCP/IP and IP addressing, subnetting, and TCP/IP services and utilities

RELEVANT EXPERIENCE

Web Design

HTML Skills

LAN/WAN

Flow Charts

Database Design

Project Management

Programming

SQL

TCP/IP

Microsoft Office

WORK HISTORY

RGIS International, Auditor 2007-2008

Calculated products information and track inventory utilizing a handheld computer in fast pace environment while ensuring 100% accuracy.

Inputted data into a laptop in order to maintain the schematic of a store.

Preformed product placement by reading and verifying marketing materials, to ensure newer merchandize was visible for purchase allowing for better turn-over of products to sell.

Identified problems quickly and provided fast resolutions.

RK&K Engineering, Traffic Assistant 2005-2007

Maintained and updated internal database at two locations in order to locate resources quicker and make processes more efficient.

Deliver engineering plans to locations of business.

Use a handheld computer to input information about traffic counts.

Created reports to track traffic flow to ensure traffic is in sync with state regulation.

Rite Aid Warehouse, Auditor/Picker/Packer 2004-2005

Audited warehouse inventory periodically utilizing a handheld computer ensure no more than three errors were reported.

Picked and packed items for shipping, verifying location and count for accuracy.

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