Sign in

Customer Service Executive Assistant

Baltimore, Maryland, United States
February 06, 2018

Contact this candidate



Experienced IT professional purusing a progressive education pursuing various Microsoft, Comp TIA, and Cisco certifications. Effective communicator with over 14 years of experience in multi-level Governmental travel, and human capitol management. Proven manager and team leader in the execution and facilitation of governmental policies. Demonstrated ability to effectively manage projects, people and assets and meet deadlines in a timely manner. Strong ability to maintain a pleasant work atmosphere balanced with motivational leadership resulting in effective production.

Skills Summary

Project Management

Staff Management

Asset Management

Customer Service

Set-up and maintain firewalls

Ability to Maintain and verify

back-ups of all systems



Defense Travel Systm

MS Office

Basic troubleshooting

(IP phones)

voice/data networks

Report Preparation



Ability to configure storage


Professional Experience

T.A.B.S. BUSNESS PRODUCTS November 2014-February 2017


Followed route and times schedules.

Delivered a wide variety of office products from paper to self assembled furniture (pre-or onsite assembly as requsted)to several businesses throughout the Washington, DC area.

Loaded, unloaded, prepared, inspected and operated delivery vehicle.

Asked for feedback on provided services and resolve clients’ complaints.

WAL-MART August 2015-February 2017


Assembled bicycles, using hand tools and portable power tools

Providing expert customer service throughout the entire store.

BTI SECURITY December 2012-February 2017


Responsibilities included CCTV monitoring as well as physical monitoring of multiple Montgomery County Government Buildings and Facilities.

Assisted with lockouts, vehicle rescue, health and wellness monitoring as well as daily and monthly detail oriented report writing.


EXECUTIVE ASSISTANT/Policy Analyst, Recruiting-Medical Division Admin


Provided help desk assistance to local system administrators, alternate preparers and sometimes travelers. Assistance pertains to “how-to” support for using the FedTravel System; inquiries about payment status; or issues with the FedTravel System. March

Use of systems such as Financial Management System (FMS), Document Management System (DMS), and the Issue Tracking System.

Use the VA-Wide Travel System, to research, and respond to inquiries, and perform Global System administration.

Analyze rejected obligation and payment data related to Temporary Duty (TDY) transactions.

Conduct special projects requested by the FSC VA-Wide Travel System POC that may arise from unforeseen issues.

Works closely with the VA contracted Travel Management Center to analyze issues encountered with the use of the online booking tool in the VA-Wide Travel System

Tracks issues submitted by the FSC VA-Wide Travel Help Desk staff to the Call Center.

Uses Microsoft Office products including Word, Excel, and Access to document issues and perform research.

Maic.Inc (FEMA) August 2011 – March 2012


Assisted supervisor by instructing employees, answering questions and distributing, balancing and checking work; may make suggestions on appointments, promotions, performance and reassignments.

Operated and maintained a variety of mail processing machinery and related office equipment, postage metering machine, letter opener, postage scales, strapping machine, folding machine, photo copier, adding machine, etc..

Maintained security in a high volume mailing operation .

Planed pick up and delivery schedules within the agency.

Maintained, as a major responsibility, complex and detailed records, charts, accounts, books, etc., concerning monies received, postage on hand, postage due, incoming and outgoing registered and certified mail, data regarding the amount and kinds of mail processed, postage meter machine heads; signs for certain deliveries from the federal post office

Pentagon Force Protection Agency (PFPA) October 2009 – March 2011

EXECUTIVE ASSISTANT/Policy Analyst, Recruiting-Medical Division Admin

Coordinated and managed meetings with leaders and select members of each directorate of the Pentagon Force Protection Agency and various groups. .

Worked independently with personnel to write office operational procedures that improved productivity and work flow;

Advised staff regarding administrative and procedural requirements of the office. Received and read incoming correspondence, reports, and instructions; Edited text, file creation and retrieval, use of message calendar, suspense, and memo systems.

Worked closely with OGC in revising outgoing correspondence for procedural and grammatical accuracy, conformance with general policy, factual correctness; supported and advised section Chief on the procedural aspects of expediting the work of the office; including such matters as shifting resources to redistribute the fluctuating workload; explaining report requirements and arranging with subordinate officials for the collection and submission of data for assembly in to general reports.

Maintained time and attendance for personnel.

Posted ads in various local and national law enforcement newspapers for upcoming events such as job openings and job fairs and have created my own network of advertisers and vendors to workout budget friendly deals on advertising and merchandising.

Travel manager for entire recruiting division (DTS);

Provided administrative work, statistical and data entry support utilizing a variety of computer software.

OASA(ALT) Army Science Board (ASB) April 2008 – August 2009

Travel Coordinator

Performed all systemic ASB functions of travel for 300+ high-ranking members from business, military, and academia.

Managed travel budgeted at $1,000,000 per year-- preparing and processing travel requests, authorizations, reservations and vouchers in the automated Defense Travel System;

Served as primary liaison and customer advocate with Army-contracted travel agency Carlson-Wagonlit representing ASB and its members and to resolve issues;

Conducted seminars on key issues regarding temporary duty travel, temporary change of station, and local, foreign, and invitational travel in accordance with the Federal Travel Regulations (FTR) DHS directives, Joint Travel Regulations (JTR) and Standard Operating Procedures;

Directly supported the Deputy Chief of Staff in managing the government travel credit card program; reviewed and audited requests and vouchers for inconsistency or non-compliance; discussed issues with travelers and presented resolution.

Maintained files, records, databases of actions, and performed analyses of travel budget and expenditures; prepared announcements, updates, and standard operating procedures regarding travel management.

EDUCATION: McKinley Senior High - Diploma - General Studies graduate 1995


Contact this candidate