Kaitlyn Zimmerman
Norwalk, CT *****
ac4c38@r.postjobfree.com
EDUCATION
Millersville University, Millersville PA
Bachelors of Art in English, May 2016
Focus: Linguistics
Minor: International Studies
Cumulative GPA: 3.31/4.0
RELEVANT COURSEWORK
The Impact of Progressive Attitudes on Gender Inequality, August 2015- December 2015
Quantitative study on the impacts of progressive attitudes on gender inequality in Argentina for International Studies Senior Seminar Course
Presented at Made in Millersville Conference, April 2016
What’s in a Name?, January 2015- May 2015
Qualitative study on the word “Christian” and its varying social meanings for Ethnographic Methods Course
PUBLICATION
When A Church Mobilizes Children, August 2015
Autobiographical account of my experiences in Honduras
WORK EXPERIENCE
Pennsylvania Higher Education Assistance Agency, Harrisburg PA, Business Writer, December 2016-January 2018
Responsible for updating, reviewing, and managing 55 procedures in the Direct Loan Consolidation Department
Publish 23 procedures never approved by compliance previously
Wrote 4 new procedures never before documented by the Direct Loan Consolidation Department
Create an organizational system for managing all 55 procedures
Work with the compliance department to make sure all processes and procedures are compliant with federal (FSA) and state regulations for consolidation student loan processing
Train a new business writer in procedure writing and agency expectations for publishing procedures
Work with management to send accurate communication to staff about procedure updates and clarifications
Use surveys and error tracking to monitor communication effectiveness
Work with Business Support System Analysts and Production Support Analysts to predict internal or external CRs (Change Requests) impact on procedures and update accordingly
Pennsylvania Higher Education Assistance Agency, Harrisburg, PA, Student Loan Counselor, November 2016-December 2016
Pass student loan counselor training with a 3.8 GPA, and upon completion had a working knowledge of Title IV and private student loans.
Advise student loan borrowers of their repayment options including Public Service Loan Forgiveness, Income Driven Repayment plans, deferments, and forbearances
Take loan payments over the phone
Advise student loan borrowers what documentation is needed to process their student loan repayment requests
Freelance, Editor, April 2016-Present
Editing grammar and overall organization of content for authors in person and online
Music for Everyone, Lancaster, PA, Journalism Intern, January 2016-May 2016
Write 5 blog posts, 3 website updates, and a press release about MFE
Sit on board for choral festival, help brainstorm for the event, and assist day of in radio advertising, setup and tear down, collect and count donations
Advocated for the non-profit through working the table in exposure events, educating the community about MFE’s goals
Plan and execute a fundraising event to help support the non-profit
Head of 2 successful social media marketing campaigns
Chryst Writing Center at Millersville University, Millersville, PA, Tutor, September 2015-May 2016
Work with students to correct their grammar, citation formatting, and cohesiveness in papers
Responsible for data input and statistics for appointments
Applebee's, Mechanicsburg PA, Host/Server/Carside To Go/Expo, April 2013- September 2016
Train new hosts, pleasantly greet and seat guests; maintain positive customer service
Use a point of service machine to put in guest’s orders
PROFESSIONAL EXPERIENCE
UE Camp, Conestoga PA, Staff, June 2016
Led a group of high school students in service leadership and character development
West Shore Evangelical Free Church, Mechanicsburg PA, Team Leader, January 2016 - July 2016
Assembled team of 20 5th and 6th graders and adults, prepare, and lead the team to
go on a mission trip to Honduras
West Shore Evangelical Free Church, Mechanicsburg PA, Intern, January 2014 - July 2014
Reported to internship manager, prepared and led a team for a mission trip to
Honduras
Forgotten Voices, Dillsburg, PA, Research Volunteer, April 2012- October 2012
Researched nonprofits helping with water supplies for Zambia and Zimbabwe
SKILLS/CERTIFICATIONS
Language: Proficient in conversational Spanish
Computer: Microsoft Office (Word, PowerPoint, Outlook, and Excel), Google docs, Compliance360, Confluence
Social Media: Facebook, Instagram, YouTube, Twitter, and Google+
Clearances: FBI, Pennsylvania State child abuse, and mandated reporter
ACTIVITIES
Oxford University, Oxfordshire, United Kingdom
Study Abroad Student, July 2015
University Christian Fellowship (UCF), Millersville, PA
Leadership Team Member, August 2015- May 2016
Bible Study Leader, August 2014- May 2016
Outlet (Weekly Worship Night), Millersville, PA
Administrator, August 2015- May 2016
Worship Leader, January 2015- May 2016