JAMES L. JACKSON II
ac4c26@r.postjobfree.com
LinkedIn: www.linkedin.com/in/JamesJacksonII29732
TECHNICAL EXPERIENCE
Software: Office 2000, Word, Excel, PowerPoint, Access, 7-Zip, Solarwinds, Remedy, Microsoft Active Directory, Big Brother, ServiceNow, Juniper,
ConnectWise
Databases Systems: MSSQL, SSMS, MYSQL
Operating Systems: MS Windows 95, 98, 2000, ME, XP, Professional x64, Vista, 7, 8, 8.1, 10, Mac OS
Server Operating Systems: Windows 2000, 2003, 2003 R2, 2008, 2008 R2, 2012, 2012 R2
Networking Tools: Desktop Support, Remote Desktop, VMware, VPN Client, Cisco AnyConnect, Bomgar, DHCP, TCP/IP, Citrix receiver
PROFESSIONAL EXPERIENCE
LPL Financial, CHARLOTTE, NORTH CAROLINA January 2016 – Current
Technical Support Help Desk
Provided accurate documentation for LPL tracking to determine common problems, outages, and performance gaps
Created multiple guides found on TSHD Tech Central for other Agents for walk through troubleshooting steps and How to Guides
Trouble shoot Advisor/Client desktops, mobile devices, laptops, including Windows and Mac’s
Provide Tier I/II level technical support for multiple LPL Financial proprietary software systems
Received multiple Kudos form colleagues and advisors for excellent service
RDX, CHARLOTTE, NORTH CAROLINA May 2016 – December 2016
DOC Specialist II
Provide 24/7 remote support to client servers. Including RDP/VPN/SSH methods to log into clients servers and troubleshoot/fix OS and database related issues
Specialized in various editions of Microsoft SQL Server. Job tasks often included recoverability, troubleshooting failed backups, client interaction and systematic resolutions. Managed network issue for servers and monitored the CPU/Memory to ensure they maintained optimal levels.
Interacted with numerous clients via email or phone, while providing information and excellent customer service
Installed various hardware components including PolyCom, Windows 7/10 Enterprise Systems, and networking printer configurations as the on-site technician
WINDSTREAM, CHARLOTTE, NORTH CAROLINA May 2015 – April 2016
Inside Account Manager
Responsible for inbound and outbound calls to small and large business class customers, for various types of telecommunication products
Provided customers with sales options on every call to help benefit the customers situation and company profit revenue
Awarded the Top 2015 3rd qtr. ISO Sales Agent, fastest in the history of the company for sales and revenue
RED VENTURES FORT MILL, SOUTH CAROLINA April 2011 – May 2015
Sales Performance Manager/IT Hardware Specialist Trainee
Handled printer maintenance including toner changes, drum replacements, paper jams, and network configurations
Responsible for taking remedy tickets created by end users and providing a step by step break/fix solution if needed
Installed, tested, and maintained a variety of software such as Iworks, Office for Mac, Adobe Photoshop, HP Wireless Printer drivers, and more on Apple Technologies as a member of the setup team.
Trained customers of various backgrounds and levels on how to use their personal/business Apple technology, which consist of products such as MacBook’s, MacBook Pro's, Mac Air, iMac’s, both versions of the iPad, all iPod Models, iPhone 3GS, and the iPhone 4.
UNITED STATES MARINE CORPS PARIS ISLAND, SOUTH CAROLINA 2002 - 2010
Corporal
Honor graduate from male recruit training, Paris Island SC
Deployed to parts of Iraq from September 2007- October 2008 as Military Police & Lead Convoy Security
Achieved upper rank amongst my peers as Lead Scout Gunner Managed 6 – 18 Marines at any given time
EDUCATION
June 2009 - September 2012 Central Piedmont Community College Charlotte NC
Studied in General Studies