SHAHID SIDDIQUE

** ******* ****, ******** *** *DE

Mobile & WhatsApp: +44-741-***-**** Skype: shahidsiddique

Email: ac4c11@r.postjobfree.com

Certified SAP Consultant

Profile Summary

Extensive implementation experience in SAP Consultancy with specialisation in SAP IS-U CS/CRM 7.0, CRM Social Service Management for Public Sector & certification in SAP SCM Order Fulfilment; Functional solution architect in complex SAP and non-SAP environments

Experienced working as the Project Lead, Solution Architect, SAP Business Analyst and Functional consultant & SAP Trainer

Solution designing - End to end solution shaping around the whole SAP product suite, core experience in delivering SAP solutions in Public Sector & Utilities

Excellent project execution track record with good leadership and analytical skills

Excellent understanding of configuration for various functionalities in SD & CRM

Involved in end to end implementations, testing, training and support projects

Excellent understanding of project management methodologies; agile & waterfall; good hands on project management tools MS Projects, JIRA, Confluence

Good understanding of service-oriented architecture & semantic integration frameworks,

Excellent verbal and written communication skills in order to facilitate business and technical discussions and document solutions

Comfortable with multicultural environments and ethnically diverse populations

SAP Work Summary

Involved in requirements gathering sessions during blueprint phase

Has in-depth business and industry knowledge in SD & CRM processes

Involved in developing business process and functional specification documents

Experience in full life cycle implementations using ASAP methodology through ‘AS IS’, ‘TO BE’, GAP analysis, Configuration and Testing

Experience in implementing various sales & marking scenarios activity, opportunity, order and contract management, marketing plans, campaign management, loyalty management

Experience in implementing service scenarios like service contract, service order, service confirmation, service billing and Installed base management

Well versed in customising and configuring the basic functions like base customisation, organisational data determination, partner processing, transaction processing, text determination, activity management, status profiles and action profiles

Worked on Application Enhancement Tool (AET) used to add all types of fields to the web UI screen

Experience in CRM base configuration including setting up number ranges, Business partners and Role configuration, relationships, organisational management, product master, actions, billing, CRM/SD pricing and billing

Excellent project execution track record with good leadership and strong analytical skills

Excellent verbal and written communication skills in order to facilitate business and technical discussions and to document solutions

Education & Professional Training

2015

MSc Business Systems Integration (with SAP Technology)

Brunel University London

SAP Courses

2015

SAP ERP – Integration of Business Processes

SAP AG

2015

SAP Cloud for Customer

SAP AG

2007

SAP SCM Order Fulfilment

SAP AG

SAP Skill Sets

IS-Utilities

Excellent knowledge of “Meter to Cash” cycle. Good knowledge of utility industry process framework; CS integration part with other ISU modules such as DM, FICA and Billing

IS-PS Social Services Management

Social benefit management, claims management, case assignment, approval checks, successor processing, eligibility determination, entitlement determination, decision basis

Service Management

Configured service order & quotation processing in CRM, configured settings for installed base, configured complain management in CRM

Sales & Marketing

Excellent knowledge of processes - Activity and Task Management, Opportunity Management, Territory Management, Marketing Planning & Campaign Management, Trade promotion, loyalty programs, BP Segmentation, ELM, Product Proposal, and Lead Management

Internet Pricing & Configuration(IPC)

Condition Maintenance, Condition Technique, Pricing Procedure determination, Free Goods & Campaign Determination – Knowledge of the Sales Pricing Engine

Middleware

Settings related to administration console, mapped business objects data between ECC and CRM, load management & replication of data from CRM to ECC

CRM Security

PFCG role configuration, authorisation profile & authorisation object configuration

CRM Technical

Web UI /IC Web Client

Web UI configuration, design layer customising, business roles configuration & EEWB, component enhancement knowledge, business transaction profile, navigation bar profiles, action box, scripting, and categorisation schema

BSP Application

Good understanding of BSP components workbench tool. UI configuration tool for user interface changes according to the project requirements

AET

Excellent understanding of AET for adding all types of fields to CRM Web screens

Case Management

Excellent understanding of data driven process to implement case management by linking business transactions, business partners, products, documents, multiple notes. Strong configuration skills in configuring the case attributes and authorisations

SAP SD

Enterprise structure, Customer master, Material Master, Customer material info record, Sales document Type, Returns and complaints, Item categories, schedule lines, Pricing process using condition technique, Credit management, Accounting determination, Material listing & exclusion, Free goods, Material determination, and Item proposal, Bill of materials, rebate agreements, Outline agreement, Consignment process, Partner determination, Text determination, Incompletion log, Intercompany process, Third party process, SD-MM-FI Integration

SAP LE

Basic Delivery functions, GI, GR, Picking, Packing, and Basic Transportation & Shipment, Organizational Units & Master data in WM, Batch Management, and Transfer Order

SAP Testing

Excellent knowledge of testing tools HP QTP & SAP TAO

SAP Training

Excellent knowledge of training tools SAP tutor, RWD uPerform

SAP Data Migration

Good understanding of using third party migration software: Winshuttle. Create advanced scripts for the projects and day to day activities

Professional Experience

Jul’16 – To date

Ecotricity

SAP Functional Analyst

Jan’15 – Jun’16

Freelance Support & Training

Jun’14 – Dec’14

SAP ANZ

Sr. SAP CRM Consultant

Jun’13 – Jun’14

E-Com Group & Twenty Third Century Systems

Sr. SAP CRM Consultant

Sep’12 – Jun’13

Smart Utility Solutions

Sr. Consultant SAP CRM

Sep’10 – Jan’14

Abacus Consulting (Formerly: PriceWaterhouseCoopers)

Senior Managing Consultant (Ad-hoc Basis from Aug’12~Jan’14)

Jul’09 – Aug’10

Metro Resources Inc.

SAP IS-U CRM Consultant

Aug’08 – Jul’09

RDP Creative

SAP Business Analyst

Mar’07 – Jul’08

36T Degrees

SAP Consultant

Projects

Ecotricity Group Ltd

Jul 2016 ~ To Date

Top green energy provider for retail customers in the UK, Ecotricity develops wind farms and in 2010 it had 19 facilities in operation (generating 220 MW of power) and several others in planning or construction phases.) Ecotricity is serving approx. 200,000 homes, and save some 370,000 tons of carbon dioxide emissions every year.

Project Description:

SAP ISU, ECC & CRM Business Support

Jul 2016 ~ To Date

Project Role:

SAP Support Analyst

Main Activities & Responsibilities:

Day to day support activities for SAP ISU, CRM, SD, MM

Collected requirements from business and key users for changes

Replication Issues

Assign development changes to off-shore team

Prepare functional specifications for new changes

Project Description:

Auto Re-Bill Process Enhancement

Oct 2017 ~ To Date

Project Role:

SAP Functional Lead

Main Activities & Responsibilities:

Process designing and preparing functional specification

Required configuration for reversal reasons

Integration testing

Power user training

Project Description:

Smart Meter Billing

Aug 2017 ~ Oct 2017

Project Role:

SAP Functional Lead

Main Activities & Responsibilities:

Process designing and preparing functional specification

Configured and update billing rates for new operands

Configured EMMA cases for exchange processes

Designed & configured solution for smart meter customer bill outsorting for estimated bills

Prepared winshuttle scripts for business & technical objects update

Integration testing

Power user training

Project Description:

Auto Smart Meter Exchange (ISU & PI)

Mar 2017 ~ Sep 2017

Project Role:

SAP Functional Lead

Main Activities & Responsibilities:

Process designing and automation from flows (AFMS)

Prepared functional specification

Required configuration and custom table maintenance

Integration testing

Fixed bugs and issues during IAT

Power user training

Project Description:

Credit Management & Dunning Enhancement

Jan 2017 ~ Mar 2017

Project Role:

SAP Functional Lead

Main Activities & Responsibilities:

Reengineered the dunning process and integrate the creditworthiness in dunning

Prepare functional specification

Update dunning and new creditworthiness configuration

Conduct testing & training

Project Description:

SAP CRM 7.3 Upgrade and Process Enhancement

Sep 2016 ~ Jan 2017

Project Role:

SAP Functional Lead

Main Activities & Responsibilities:

ISU related processes configured (Meter Reads, Bill Corrections, Instalment Plan)

Business & technical master data integration in CRM

Conduct AS-IS & TO-BE Workshops for process reengineering

Prepare functional specifications

Conduct testing & training

Project Description:

Microtricity Feed-In Tariff Solution Design

Aug 2016 ~ Sep 2016

Project Role:

SAP Functional Analyst

Main Activities & Responsibilities:

Conduct AS-IS & TO-BE workshops for data load & account maintenance

Prepare functional specification

Prepare winshuttle script for data upload

Freelance SAP Support & Training Consultant

Jan 2015 ~ Jun 2016

Freelance support & trainings

Main Activities & Responsibilities:

Project support for NASSA implementation

Conducting onsite & online CRM fundamentals, CRM Services & SD & CRM trainings

Online training for SAP SSM

Customised consultant training for CRM services function

Training content development

Support for CRM authorisations

RFP support

Client specific end user training content using uPerfom

Remote system support for clients on-demand

Remote system support for ERPfixers clients

Australian Federation Government – Department of Human Services

Jun 2014 ~ Dec2014

The Department of Human Services (DHS) offers a range of health, social and welfare payments and services through the: Medicare program, Centrelink program, Child Support program, CRS Australia and Australian Hearing.

Project Description:

SAP Social Services Management Implementation

Project Role:

SAP CRM Social Services Consultant (Lead)

Main Activities & Responsibilities:

Involved in the preparation of the blue print

Collected requirements from business and key users

Conduct AS-IS & TO-BE Workshops

Delivered end-to-end SSM Solution

Involved in DBA design & structure

Identified integration with other schemes and third parties

Designed SSM Change Processes for the scheme

WRICEF Identification

Performed Fit Gap analysis and functional specifications

Namibia Social Security Commission

Apr 2014 ~ Jun2014

A public-sector commission which provides the social protection for workers and their dependants in Namibia.

Project Description:

SAP Social Services Management

Project Role:

SAP CRM Social Services Consultant (Lead)

Main Activities & Responsibilities:

Delivered Technical RFP Responses

Prepared Proof of Concept, SSM solution demo, include SOA, SSP and benefit case management

High level solution designed with respect to RFP

Prepared demo presentation for business and IT team

Level 0 training for the client

National Social Security Authority Zimbabwe

Dec 2013 ~ Jun 2014

National Social Security Authority, NSSA is a public institution, a Government initiative that culminated in the introduction of social protection to Zimbabwean workers and their families.

Project Description:

SAP Social Services Management Implementation

Project Role:

SAP CRM Social Services Consultant (Lead)

Main Activities & Responsibilities:

Collected requirements from business and key users

Conduct AS-IS & TO-BE Workshops

Delivered end-to-end SSM Solution

Configured the SSM solution

Designed SSM Change Processes for the scheme

WRICEF Identification

Performed Fit Gap analysis and functional specifications

Integrate CRM with ECC

Customised the web UI layout using AET

Customised and configured Installed base management and individual objects

Conducted unit testing & integration testing

Configured case management in ECC & CRM integrated with FICA

Responsible for the knowledge transfer sessions

Established and maintained contacts with internal and external stakeholders, to provide information, garner acceptance and support of the project and ensure that the project meets business needs

Conducted user training, knowledge classes, and prepared documentation and training manuals for life cycle of the whole project

Conducted SAP Social Services Management for Public Sector EHP 1.0

Zimbabwe Revenue Authority

Jun 2013 ~ Dec 2013

The Zimbabwe Revenue Authority (ZIMRA) was established on 19 January 2001 as a successor organisation to the then Department of Taxes and the Department of Customs and Excise. It is a public-sector organisation collects revenue: custom duty, excise duty, Income Tax

Project Description:

SAP ECC 6.0 & SAP CRM 7.0 EHP 2.0 Implementation

Project Role:

SAP CRM Solution Architect & Project Lead

Main Activities & Responsibilities:

Created a high-level design for an end-to-end integration for mapping business processes by working with business analysts and enterprise architects

Worked with the Project Director to outline the tasks and deliverables required to drive out the full set of application requirements for the solution delivery

Conducted workshops with stakeholders and gathered requirements for investigative and collection case management solution

Involved in practice recruitment and project staffing, performance evaluation and provided performance feedback to project director

Established and maintained contacts with internal and external stakeholders, to provide information, garner acceptance and support of the project and ensure that the project meets business needs

Monitor, mentor and support team in designing & configuration of activity management

Configured the investigative & collection case management

Defined the CRM security with the business and IT team

Support team in configuring PFCG roles, authorisation profiles

Performed Fit Gap analysis and functional specifications

Zimbabwe E-Government

Dec 2013 ~ Feb 2014

Government Projects: Ministry of Investment Authority, Ministry of Liquor Licence Board, Ministry of Mines & Ministry of Lands).

Project Description:

SAP ECC 6.0 & SAP CRM 7.0 EHP 2.0 Implementation

Project Role:

SAP CRM Solution Architect & Project Lead

Main Activities & Responsibilities:

Architectural Design for CRM and integration with ECC

Configured CRM Marketing (Campaign Management, Marketing Plan)

CRM Connectivity with 3 different ECC systems

Customised the web UI layout using AET

Configured Web Request for E-Services

Configured the CRM & ECC integration

CRM & Portal integration

Designed & configured CRM Activity Management setup

Designed & configured marketing scenarios - lean campaign management, segmentation, list management, loyalty programs, members and their activities and assignments, categorisation of clients in loyalty program.

Configured CRM case management for investigation scenario

Configured service order management for licences application processing

Performed fit gap analysis

Managed CRM & SD team for configuration and quality testing

Managed power user & end user training

Support Project Management Team

International Smart Cards – Qi Cards Iraq

Aug 2013 ~ Nov 2014

International Smart Card (semi government) is a Joint Venture formed in 2007 between the Iraqi Government and private investors. Providing of safe and socially responsible cashless service provider in Iraq, serving the retail needs of Government, corporate and consumer markets, providing a reliable, innovative and technologically mature services across Iraq.

Project Description:

SAP ECC 6.0 & SAP CRM 7.0 EHP 2.0

Project Role:

SAP SD & CRM Consultant (Lead)

Main Activities & Responsibilities:

Collected requirements from business and key users.

Involved in the preparation of the blue print workshops and developed the blueprints

Performed Fit Gap analysis and functional specifications

Implemented sales scenarios like Activity and Opportunity management

Configured sales order management with partner determination, organisation determination, actions, date profile, text determination.

Involved extensively in configuration of pricing procedures for different pricing scenarios are per the client’s requirement in SD and CRM

Configured pricing procedure, access sequences, condition table, pricing procedure determination and created organisation determination rules

Performed middleware jobs, during initial load of replication of orders, customer master and material master and pricing condition records, procedures, condition types and tables.

Monitored & replicated transactional data, master data and customizing data & depending BDoc type of initial / request downloads from R/3 >> CRM & CRM >> R/3.

Handled the setup of downloading employees and Organization structure from ECC to CRM through ALE/IDOC.

Involved in SD billing configuration

Customised organizational data profile and number ranges to the sales transactions.

Implemented contract management with quantity contract, value contract and the follow up transactions.

Created sales order transaction types and assigned control attributes - status profile, partner determination, action profile, text determination, and organisation determination.

Defined transaction type, item category, item category determination and copy controls between transaction types

SUS Support & Training

Sep 2012 ~ Jun 2013

Independent European company provides ERP Solutions, SAP ECC & SAP Business One Consultancy and SAP End User Training and Consultants Certification Training.

Project Description:

SAP Support & Consultant Training

Project Role:

SAP CRM Support & Trainer

Main Activities & Responsibilities:

Developed customised training documentation

Conducted customised trainings for consultants

Conducted TCRM10 CRM Fundamentals I & II trainings

Conducted IUT210 Master Data and Basic Functions trainings

IUT255 Integration of SAP for CRM and SAP for Utilities

SAP Pakistan

Jan 2012 ~ Aug 2012

Leading enterprise software provider for managing business operations & customer relations. Regional office in Pakistan managing the partners supporting the projects and resources

Project Description:

SAP OSS Level Support for IS-U & CRM

Project Role:

SAP ISU & CRM Support (Lead)

Main Activities & Responsibilities:

Level 02 support

Handling tickets on day-to-day business

K-Electric

Jan 2010 ~ Aug 2012

K-Electric (formerly Karachi Electric Supply Company) is the Power generation & distribution company in Pakistan which fulfils the need of electricity of around 2.2 million industrial, residential & commercial customers. Working on implementation project of my SAP CRM 7.0 - Utility industry, responsible for deliver SAP CRM - IC & Middleware (SAP CRM & SAP ECC ISU Integration)

Project Description:

SAP IS-Utilities & SAP CRM Implementation and Roll-Out

Project Role:

SAP ISU CS/CRM Consultant (Lead)

Main Activities & Responsibilities:

Team lead for the K-Electric Customer Service and CRM Team for the utility implementation of ECC 6.0, CRM 7.0

Led all CS and CRM blueprint workshops sessions

Developed the blueprint documents, functional specifications, data migration documents for all CS and CRM processes and integration and user acceptance testing scripts

Designed the program (points management & benefit), reward rules and membership handling for loyalty management suite

Championed the integration business process documents workshops

Performed Customer Service configuration tasks of Business Partner, Organizational Model, Master Data Template, Accelerated Move-in/out, Service Notifications, Disconnection Documents, Contacts, and Owner Allocation.

Configured work management for automate the DC/RC orders in ISU

Performed CRM/IC Web configuration tasks of IC Web setup, Account, Business Agreement, Organizational Model, UI Component Views, Interaction Records, Campaign Management, Middleware, and Replication.

Configured & Executed of Data Exchange between SAP CRM & ECC Backend settings for both initial & delta loads

Replicated technical & business master data from R/3 to CRM

oTechnical Master Data

Connection Object

Premise

Point of Delivery

oUtility Installation

oBusiness Master Data

Business Partner

Business Agreement (Contract Account)

Contracts

Lincoln Electric System

Mar 2011 ~ Aug 2011

A publicly owned power utility corporation based in United States

Project Description:

SAP IS-Utilities & SAP CRM Implementation

Project Role:

SAP ISU CS/CRM Consultant

Main Activities & Responsibilities:

CRM & ISU integration setup

Designed and configured call centre IC Agent setup, BCM integration

Configured Service Contract, Service Order and Service Confirmation processes

FICA & CRM integration

Conducted functional specification for GIS integration with CRM

Budget billing plan & Instalment plan integration

Performed replication of business & technical master data

Performed middleware jobs, during initial load of replication of business partners, contract accounts, connection object & POD

Monitored & replicated transactional data, master data and customising data & depending BDoc type of initial / request downloads from R/3 >> CRM & CRM >> R/3

Customised and configured navigation bar profile, transaction launcher & broadcast messaging

Configured CS Process in ISU & CRM

oAccelerated Move In/Out process

oMaster Data Templates

oDisconnection/Reconnection

oFront Office Process for Technical Master Data Creation

Configured work management for automate the DC/RC orders in ISU

Manila Water

Oct 2009 ~ Aug 2010

The Manila Water Company, Inc. is the sole provider of water and wastewater services to more than six million people in the East Zone of Metro Manila. It is a subsidiary of the country's oldest conglomerate Ayala Corporation in partnership with British and Japanese investors

Project Description:

SAP IS-Utilities & SAP CRM Implementation

Project Role:

SAP ISU CS/CRM Consultant

Main Activities & Responsibilities:

Conducted Business Process Procedures Documentation for CRM and CS

Integrate FICA with CRM

Performed replication of business & technical master data

Performed middleware jobs, during initial load of replication of business partners, contract accounts, connection object & POD

Monitored & replicated transactional data, master data and customising data & depending BDoc type of initial / request downloads from R/3 >> CRM & CRM >> R/3

Customised and configured navigation bar profile, transaction launcher & broadcast messaging

Configured WebClient UI utility profile

Ducting & Services Company – (DASCO) Kuwait

Aug 2010 ~ Oct 2010

A leading manufacturer of HVAC supplies in the region which deal in fabrication, maintenance, servicing & contracting of HVAC related products.

Project Description:

SAP ECC 6.0 Tuning & Re-Go Live

Project Role:

SAP SD Consultant (Lead)

Main Activities & Responsibilities:

Re-Configured and tuned there SD Processes

Designed processes for subcontracting, consignment, and pipeline processing

Designed outbound process using warehouse management

Ensured customisation for inventory management and physical inventory

Managed the SD & MM team for the development of training material

Involved in the post go-live support activities

Marafie Engineering Group Company – (MEGCO) Kuwait

Aug 2010 ~ Oct 2010

Marafie Engineering Group Company is one of the leading dealers for the supply, installation and maintenance of Elevators, Power system equipment and Communication equipment for various kinds of applications.

Project Description:

SAP ECC 6.0 Support

Project Role:

SAP SD Consultant (Lead)

Main Activities & Responsibilities:

Level 2 & 3 support activities

Handling tickets on day-to-day business

Support tickets solution

RDP

Aug 2008 ~ Jul 2009

RDP is a full service promotional and consumer products sourcing company. They handle the entire creative process from concept to the delivery of the finished product. The company is based in Central London with an additional office in Hong Kong. Most of the large film production firms e.g.: Universal Studios, FOX, Sony, Warner Bros, Disney are RDP’s customers.

Project Description:

SAP Support & Service

Project Role:

SAP Business Analyst & Support Manager

Main Activities & Responsibilities:

Manage the development of SAP bespoke work, including specification, design and implementation in close relationship with the business process analysts and an external partner

Participating in aligning all SAP development activities on project management levels

Responsible in gathering all the business process requirements and its mappings

Conducting SAP training sessions for key and end users

Monitoring day to day SAP support activities

SAP Instructor Experience

Online & Onsite

TCRM10 CRM Fundamentals I, TCRM20 CRM Fundamentals II, CRM100, CRM700

Online & Onsite

Customised SAP CRM 7.0 with SD Module

Online & Onsite

Customised SAP IS-U CRM Integration

Onsite

SAP Social Services Management for Public Sector

Online & Onsite

IUT210 Master Data and Basic Functions

Online & Onsite

IUT255 Integration of SAP for CRM and SAP for Utilities

Contact this candidate