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Service Customer

Location:
Singapore, 159049, Singapore
Posted:
February 03, 2018

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CINDY SONJA LEOW SOK YEE

BLK *** Eunos Road * #**-56 SINGAPORE 400415

M +65 8223 0569 / ac4bz2@r.postjobfree.com

EXPERIENCE

May 2016

Nov 2016

ICAP MANAGEMENT SERVICES PTE LTD

Singapore

EXCHANGE OPERATIONS ASSOCIATE

Responsibilities:

Ensured that emails received at the group mail address were promptly dealt with

Registered trades at clearinghouses i.e. ICE, Clear-port, LCH Clearnet, CME, SGX and ensuring that they were cleared

Oversaw the delivery of Straight Through Processing (STP) confirmation trade flows across multiple ICAP electronic confirmation delivery mechanisms, including manual confirmation duties

Provided first line support for all relevant broker queries, acting as the bridge between them and other internal department, the clearers, exchanges & client’s support teams, in addition to the end of day brokerage figures internally

Supported the trade flow and reporting by working with peripheral teams to ensure that the data is correct

Jun 2015 Apr 2016

DEVELOPMENT BANK OF SINGAPORE VICKERS SECURITIES PTE LTD (DBSV)

Singapore

ANALYST IN TECHNOLOGY & OPERATION OF DBS

Responsibilities:

Processed of client’s instructions within service level agreement

Made and updated of Standard Operation Procedures (SOP) and Process Resource Manager (PRM)

Ensured all issues were appropriately addressed in a timely manner

Processed and checked transactions in accordance with the limits granted which include system input and authorization, data and information verification, received and dispatched of documents

Identified and enhanced work improvement processes to meet the business goals as set for the unit. Liaised between business unit and support units in delivering

Attend Compulsory Risk Training and complete eLearning

Ensured all job functions assigned were promptly and accurately executed as per SOP timelines work independently and a good team player within the section

Liaised between business unit and support units in delivering. Handled internal customer inquiries, exceptional handlings, and investigations

Reviewed and created of Corporate Trading Account, Preformed EWSS name screening, and risk assessment.

Dec 2011 Apr 2013

DEVELOPMENT BANK OF SINGAPORE (DBS)

Singapore

DBS SERVICE EXECUTIVE

Responsibilities:

Managed high volume over-the-counter transactions including non-cash, cash deposits, and withdrawals in an efficient and accurate manner daily

Assisted in customer enquiries and ensured DBS’s service standards were met in achieving total customer satisfaction

Introduced customers to the Bank’s products and services that suit individual’s needs

Performed all banking activities in accordance with internal and external regulatory requirements and carried out customer follow up closely

Apr 2008 May 2010

Grand Mercure Roxy Hotel, Singapore

Singapore

Guest Service Agent / Officer

Responsibilities:

Welcoming guests with a personable and warm welcome. Provided information and assistance throughout their stay

Carried out all necessary operations upon guest’s arrival and departure (check-in, activate telephone line…)

Responded promptly to a range of customer requests in a polite and efficient manner

Managed invoicing, payments, cash operations, create hotel reservations during shifts

Ensured rooms, public areas and work areas clean and tidy for the comfort of colleagues and guests

Managed registration, allocated rooms to different guest according to their needs, concierge services, room cleaning and inspection for guest with special needs and occasion and check out.

EDUCATION

2013-2015

Murdoch University

Singapore

BACHELOR OF COMMERCE IN BANKING AND FINANCE (DOUBLE MAJOR)

2010-2010

SCHOOL D' HOSPITALITY

Singapore

ADVANCED DIPLOMA IN TRAVEL, TOURISM AND HOSPITALITY MANAGEMENT

2007-2008

MANAGEMENT DEVELOPMENT INSTITUTION SINGAPORE (MDIS)

Singapore

DIPLOMA IN TRAVEL, TOURISM AND HOSPITALITY MANAGEMENT

SKILLS & COMPETENCIES

Proficient in Microsoft application software (Word, Excel, PowerPoint, Outlook etc)

Great time management skills, able to adapt to new problems and react as needed to complete an assignment

Excellent communication capabilities with strong logic, analytical and problem-solving skills, both verbally and written, in public, to groups, or via electronic media

Strong sense of risk and control with an eye for detail

Perform efficiently as a team member as well as independently

Possesses an innovative, open, and can-do attitude.

VOLUNTEERING EXPERIENCE

Serving in Children Ministry

Mission work in Cambodia yearly -2016



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