Data Entry Manager
Resume:
Diana Rivera
Rio Grande, PR 00745
Cell- 787-***-**** 787-***-****
E-mail: **********@*****.***
Career Objective:
Seeking a responsible and challenging position that will utilize my years of experience and background. Expand my knowledge, and other opportunities for professional growth.
Education:
College of New Rochelle, New York June/1995
B.A. Liberal Arts/ Education
Metropolitan College of New York, Manhattan NY 2004
MPA 45 approved credits in Public Administration.
Certificates Awarded:
Puerto Rico University, Recinto De Rio Piedras
Training for Teachers of English to Diverse Learners:
Strategies for Language Enhancement”
December/2009
Jesus M. Suarez School
Students Conduct of Modification in the classes
November/2015
Department of Education District of San Juan
PPEA Performance Task Alignments
February/2015
Computer Skills:
Computer literate, Knowledge of Microsoft, Window XP, Power point, and Excel.
Department of Education School Max (SIE) Web.
Other Skills:
Bi-lingual, fluent in reading, writing and translate accordingly in Spanish and English.
Qualification
Over nine years’ experience in human services non-profit organization. Sensitive to the needs of marginalized and disadvantaged groups. Excellent advocacy skills, coupled with the ability to work as part of a team. Extensive knowledge of the working and procedures of the New York City Department Human Resources Administration and the Department of Homeless services and Outreach.
Qualifications Summary:
. 8 Years’ experience as an ESL Teacher
. Demonstrated ability to work with students, and the Elderly.
. Able to provide social and emotional support
. Bilingual – fluent English and Spanish
. Highly skilled in creating an environment suitable to the maturity, interest, and abilities of students.
Selected Accomplishment:
Identified a case of speech disorder and recommended timely speech therapy.
Additional:
. Excellent organizational and interpersonal skills
. Creative thinker with great attention to details
. Able to maintain emotional control under stressful situations.
Overview: Energetic and goal focused education professional with qualifications in ESL Teaching. Track record consistently improving the standard of second language acquisition among students through effective implementation of modern research based education impartment methods. Fully up to date with the latest research in effective teaching strategies applicable to ESL.
Teaching Experience: Department of Education Puerto Rico
English as a second language Ave. Barbosa Edificion Barreras 602
August/2008 – May/2017 San Juan, PR 00917
Develop effective lesson plans for ESL classrooms. Incorporated technology in daily lesson plan.
Initiate supportive learning activities for ESL students that aim at advancing their newly acquired learning skills.
. Effective skills in 21st century technology classroom implementation.
. Proficient in objective driven lesson planning and execution.
. Expert in beneficial instruction of the two languages English and Spanish
Areas of Expertise:
. Attendance Record . Classroom Management
. Creative Writing . Notebook Checking
. Public Speaking . Lesson Planning
. Progress Reporting . Activity Planning
New York State Department of Education Port Morris School P.S.5
Certified Substitute Teacher 564 Jackson Ave.
P.S.5 and P.S25 Bilingual School Bronx, NY 10455
November/2007 – June/ 2008 Bilingual School P.S.25
Fulfill both short and long-term substitute assignments between PS.5 and PS.25 in the Bronx area, effectively teaching students of varied academic/ age levels (grade k-6 and diverse cultural backgrounds. Instruct classes of as many as 25 – 30 students; communicate with teachers, administrator and parents; and build a positive rapport with students. Passion for quality education and student/ school success.
Skills and Knowledge Areas Include:
. Ability to follow up lesson plan . Student Engagement
. k-6 instructions all subjects . Technology Integration
. At risk special needs students . Parent/Teacher Communications
. IEP Documentation . Formal & Informal Learner Assessment
. Classroom Management Discipline . After School Programs
September/2005 – October/2007 KHCC Heights Community Center
Child Development Specialist Bronx, New York
Responsible for the monitoring and technical assistance to Early Head Start Family Child Care Providers. In charge of individualizing the EHS Curriculum to fit the home of the childcare. Attends all teachers meetings and team meetings to discuss ways of individualizing the curriculum. Provided initial development screening for all 20 children in EHS/FCC. Performs individualized assessments for all 20 children. Assisted families with EI and FCC referral process as needed for children with suspected disabilities. Made sure that EI and CPSE services are being delivered to those children with diagnosed disabilities. Ensures compliance with all requirements as delineated by FCC Contracts with programs such as ACD and the Early Head Start Program (EHS). Assisted in the development of the network capacity for qualify family child care through the nurturing and development through on-site training and home visits to each provider, which provide hands on feedback and modeling. Participates, utilizes and updates system for recruiting new families into the EHS/FCC option and placing children in appropriate home. Represent program in community meetings, workshops and conferences. Participated in weekly staff meetings and training. Participates in the Monthly EHS/FCC Parent Committee Meetings.
January/2000 – June/2005
Homeless Intervention, Case Manager JAFR, Citizen Advice Bureau 391 East 149th Street
Bronx, NY 10455
Responsible for initial orientation and intake process. Develop eligibility, Develop and implement service plan, -Conducted home visits for families that moved out of tier 11 shelters into permanent housing maintained a caseload of (70) to (100) clients cases a month, advocated and assisted families in maintained public assistance case active as well as Medicaid, food stamps and rent. Daily follow up phone calls to clients who fail to attend the program. Weekly meeting with clients to review their progress. Coordinate work with Job Readiness Trainers and Job Developers. Schedule clients for proper skills training, dress-for-success programs, ESL classes and job interviews; coordinate work and follow-up on all referrals. Write daily case notes. Manual and computerized record keeping and data entry. Responsible for post-employment retention and advancement goals for own caseload. Attended meetings organized by HRA and other partners. Established and maintained contact with HRA regional managers and Income Support Centers.
July/2000 – January/2002
Hampton Inn San Juan Resort
Front Desk Concierge/Group Coordinator Isla Verde, PR 00919
Promoted to this position after six months as a Front Office Agent.
Responsible for registering guest, and ensuring that there stay was a pleasant one. Provided information on hotel services, local tour, and shopping area. Generated restaurant reservations and related activities.
Resolved issues on behalf of guests. Expedited messages and packages.
As a Group Coordinator I was responsible for quoting rates and sending proposals to groups interested in staying at the hotel. In charge of setting up and reinforcing payments and rooming lists schedules for said groups. Responsible of all dealings with the meeting planners assuring that group’s needs are met at all times. Established meeting room rental standards and procedures .In charge of booking and coordination all aspects of activities taking place in the property including the catering, audiovisuals, and set up of the meeting rooms. Worked closely with corporate accounts, attracting new clients and retaining customers. In charge of hosting site inspection for family trips, travel agents, corporate account prospects, and individual participated actively in staff meetings. Prepared weekly and monthly reports on groups and meetings room activities. Kept all files up-to-date.
September/1983 – May/2000 Puerto Rican Home Care Services
Personnel Specialist/Case Coordinator Bronx, New York City 10455
Responsible for the set up in providing (85) clients with home attendant services and advocated on behave of the clients for the necessary medical supplies which involved contacting the Pharmacy, Medical Suppliers, and placing orders. Maintained a personal file for all assigned Clients. Nurses and Home Attendants according to agency specifications. Assuring that the clients was receiving the home attendant services at all times. Conducted home visits and constant contact with pharmacies, and Medical .
Attended meeting when required by the Director.
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