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Admin, Clerk

Irving, Texas, United States
February 03, 2018

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**** ****** ***** ******, ***** 75038 972-***-****


An adaptable and detail-oriented human resources professional with a strong background in employee records management, workers’ compensation processing, I-9 audits, unemployment claims administration/processing, hearing/appeal preparation, compliance, and customer service. Excels at interfacing with employees to resolve questions related to unemployment claims, workers’ compensation, forms/procedures, employee benefits, and other HR issues. Extensive knowledge of commonly used HR concepts, practices, and procedures. Coordinates with management and cross-functional teams to ensure timely and accurate claims resolution.



Unemployment Coordinator, 2015-2017

Oversaw day-to-day activities related to unemployment claims administration for U.S. and Canadian employees. Worked with management and unemployment claims administrator to ensure proper administration of claims. Ensured timely processing of unemployment insurance claims. Gathered information needed for claims hearings and appeals. Provided unemployment claims administrator with appropriate documents for unemployment hearings.

Coordinated, scheduled, and provided managers with information needed for unemployment claims hearings. Followed up with unemployment claims administrator to ensure claims resolution. Maintained documentation needed to ensure compliance with claims administration initiatives. Managed incoming unemployment insurance-related phone calls. Responded to separation information requests. Managed multiple computer applications.

●Processed 1,168 claims in 2016, achieving an 87.75% overall win rate.

●Trained coworker in processing records of employment (ROEs) in the new Workday system.

Employee Records Clerk, 2007-2015

Performed administrative duties in support of maintenance of employee records, including personnel status updates, terminations, and new hires. Processed and completed workers’ compensation forms with employee information, including yearly earnings. Created ROEs for Canadian employees via ROE Web Tool. Generated payroll worksheets in Oracle and input data into ROE Web Tool for Canadian employees. Processed unemployment claims and coordinated with store managers regarding claim details. Completed data entry of all employee yearly reviews and new-hire paperwork.

Created employment verification letters and wage statements for workers’ compensation. Assisted in HR projects, such as an I-9 audit project. Answered employee questions regarding forms and procedures, referring to HR business partner as needed. Gathered, organized, and filed paperwork for employee records numerically and by terminal digits. Entered employee data into company recordkeeping system. Provided support to employees via inbound phone calls related to employee benefits, payroll, and HR issues. Managed multiple computer applications.

●Received Customer Service Rock Star Award in 2008 and 2011.

●Served as lead on I-9 audit for 2016.


New Store Shipping Coordinator, 1998-2007. Managed all outbound shipments, including preparation of sequentially numbered paperwork in software accounting system, management of packaging materials inventories, packaging of product to ship, and arrangement of transportation services. Utilized UPS/FedEx software and prepared summary reporting requested from transportation coordinator. Developed summary of all daily shipments utilized in distribution management status meetings. Created custom commercial invoices for international shipments, including classification and researching countries of origin. Resolved all shipping and inventory issues with vendors and store managers. Researched and tracked lost shipments delivered to more than 1,500 stores.

AEGIS COMMUNICATIONS GROUP, INC./US WEST COMMUNICATIONS, Irving, Texas, Customer Service Representative, 1995-1998. Assisted telephone service customers with inquiries and discrepancies on billing statements via inbound phone calls. Resolved all customer care issues related to billing statement inquiries. Generated scheduled payment plans for customers with outstanding telephone service bills. Processed telephone line new connection orders and disconnection notices. Assisted with inbound collections phone calls from customers specifically related to resolving past due local and long-distance telephone service bills.


HARRY S. TRUMAN COLLEGE, Chicago, Illinois

General Education Development Diploma, 1988


Software Training: Workday HR and Payroll 2017, Oracle 2007

Microsoft Application Training: Office 2003


Microsoft Office Suite, Oracle, Canadian Record of Employment Web (ROE Web), Workday, UPS Online, FedEx PowerShip

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