Manager Service

SAM STEED

**** *** ****** • Sandy Springs, Georgia 30328 • 770-***-**** • *************@*****.***

Experienced professional with 20+ years of accomplishments as a Service Director and Manager, Technician, and Shop Manager for the automotive industry. Attended 20+ technician seminars, as well as Service Management School for Goodyear, Pep Boys, and National Tire Warehouse. Awarded Service Manager of the Year (2006, 2008, 2009, 2012) for consistently exceeding goals for sales, revenue, and customer satisfaction. Trusted leader and trainer, committed to motivating employees to achieve their highest level of performance.

AREAS OF STRENGTH AND EXPERTISE

Employee Leadership

Training, Development

Service Management

Schedule Coordination

Inventory Control

Customer Relationships

Store Promotions

Increasing Profit

Strategic Selling

PROFESSIONAL EXPERIENCE

Bob McDonald, Goodyear, Marietta, GA 1998-Present

Service Director

Provide services to as many as 1,200 customers each month in a high-volume retail outlet

Communicate directly with customers to answer questions and address problems or complaints

Serve as a liaison between the technician and the customer to ensure quality of work completed

Participate in strategic marketing efforts to maximize business and increase profit for the shop

Maintain current knowledge of market and product trends to effectively answer customer questions

Supervise team members and provide constructive feedback to help improve their performance

Pep Boys, Marietta, GA 1995-1998

Assistant Service Manager

Provided assistance to the Service Manager in running operations of busy parts and repair shop

Coordinated the schedule for around 30 employees, supervised and trained 12 service writers

Handled estimates and communicated with the parts department to acquire the correct parts

Oversaw the profitability and productivity of the store, and ensured all invoices were submitted

Bob McDonald, Goodyear, Smyrna, GA 1993-1995

Technician

Executed diagnosis of vehicles, and ensured proper maintenance and repairs were carried out

Communicated with Service Manager and customers on the progress and cost of the work

Supervised other employees, ensuring all work was completed correctly and in a timely manner

National Tire Warehouse, Marietta, GA 1986-1993

Shop Manager

Achieved designation as first individual to be promoted directly from Manager in Training to Manager

Managed one of the highest performing stores in the nation, including supervision of 15-20 employees

Coordinated schedules, anticipating staffing needs for busiest and slowest times of the day and week

Motivated and trained employees, ensuring all team members were aware of products and services

Stayed current with corporate policies and procedures and communicated changes to all employees

Interacted with customers to identify what they needed, and recommended appropriate products

EDUCATION AND TRAINING

Service Manager School, NTW, Pep Boys, Goodyear

Technician Trainings and Seminars (20+)

Automotive Service Excellence Certification (Previously Held)

Coursework in Business and Management

Diploma, Wills High School, Smyrna, GA

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