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Customer Service Microsoft Office, Accounting, Extensive Customer Serv

Mankato, Minnesota, United States
February 03, 2018

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February *, ****

To Whom It May Concern;

I am writing in regard to the opening that you are offering for a RECEPTIONIST/ADMINISTRATIVE ASSISTANT. I would very much like to express my sincere interest in this opportunity. I am available with short notice and able to work a varied schedule. I feel that this type of opportunity would be exactly what I am looking for. I have earned arned a double associate degree in Accounting and Business Administration with a 3.89 GPA and would work hard at utilizing these skills with this position. I have enjoyed the accounting, secretarial, reception, and administrative fields for many years and would welcome this opportunity to continue my career in a little bit of a different direction. I have been out of the employment field for a few years to take care of my ill Mother, but am eager to once again find work.

I have been employed in similar office positions for many years, in various degrees. I feel my years of experience and education will offer you a sense maturity and reliability. I have excellent communication skills, both with clients and co-workers, strong organizational skills and know the importance of confidentiality and apply it to every aspect of my career. I am very reliable and self-starting, with the ability to handle multiple tasks and detail. My experience includes exceptional customer service, having dealt with clients tactfully and with kindness. My self-employment business has consisted primarily of construction companies, using Quickbooks, who do not wish to hire someone on a permanent basis. My experience also includes office management, secretarial and reception duties, accounting, which includes Accounts Receivables and Payable, Payroll along with filing the tax reports, answering a multi-line phone system, e-mail correspondence, scheduling appointments and meetings, maintaining staff calendars, incoming and outgoing mail. I’ve had a great deal of experience with Windows 10, Quickbooks, Microsoft Office Suite 2010, including Word, Excel, Outlook, and Power Point. I have had many years working with different computer programs and have taken several classes in order to keep up with new technology.

I feel that my years of experience will qualify me to work with you and any new or unique qualifications you will need for this position. I would work hard utilizing both my education and experience to learn the different aspects of your office environment. I look forward to meeting with you and discussing the possibilities. Please feel free to contact me if you need more information or need references.


Kathy M. Miest

932 Menk Drive

Saint Peter, Mn 56082

507-***-**** (Home Number)

507-***-**** (Cell Number)

Kathy M. Miest 932 Menk Drive

Saint Peter, MN 56082



1989-Present Self-Employed Bookkeeping Services

Do bookkeeping for small businesses, using Quickbooks and Excel computer programs, located in my home.

Do Payroll, along with quarterly deposits and W-2’s. Accounts Payables and Receivables, write computerized checks, track accounts, monthly reports, collection.

Cash receipts, deposits and bank reconciliation.

2006-June 2013 Nicollet County Social Services

Clerical Specialist, answering a multi-line phone along with directing clients to designated person and answering questions about our services, extensive customer service. Incoming and outgoing mail for entire department and making packets for clients. Extensive data entry updating policies, correspondence and forms.

Scan both closed and open confidential social service files to the computer.

1999-2005 City of Saint Peter Recreation Department

Receptionist for the Rec Department, answering and directing phone calls, distributing incoming mail. Extensive client service. Responsible for rental scheduling and set-up of all city parks

Responsible for making flyers, brochures, post cards, to advertise for upcoming classes. I also made a monthly calendar of events that went out to over 500 clients. I helped with the planning of the seasonal activities that were being offered.

Responsible for cash deposits and computerized record keeping of each activity.

1990-1999 Immanuel-Mayo Health Hospital

Worked as Receptionist for the Education Center. Greet and direct patients and public to designated area. Answered multi-line phone system and directed calls. Scheduled patient appointments and maintained calendars. Scheduled meeting rooms, including set-up for education classes.

Extensive data entry, using Microsoft Office and a hospital wide data based program, entering all the hospital policies and procedures and updating them on a continuous basis. Responsible for maintaining current nursing CEU records. Made all the flyers and newsletters for the hospital.

Responsible for incoming and outgoing mail, filing and record keeping for patient files and employee education records.

Helped to organize special events such as the Walk for Diabetes and other fundraisers.


1999-2001 Rasmussen Business College, Mankato, Mn

Business Administration 2 Year Associate Degree Program

1989-1991 Southwest Community College, Granite Falls, Mn

Accounting 2 Year Associate Degree Program

Various Computer Classes

SKILLS: I feel I am organized, a hard worker and a self-starter. I know the value of a good job in today’s job market and would work hard proving that. I can offer maturity and reliability. I work well with people, both co-workers and clients and have a great deal of experience with customer service. I have extensive knowledge in Windows 7, MicroSoft Office 2010, different graphic programs and accounting programs.

REFERENCES: Available upon request.

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