RACHAEL HEBB

***** ******* **, *******, ** ***** Cell: 928-***-**** ac4bwu@r.postjobfree.com

PROFESSIONAL OVERVIEW

- Enthusiastic in office management with 20 years’ experience in high-level executive support roles as Administrative Assistant and Executive Assistant. Organized and skilled in demanding environments such as administrative office support, project coordination and program management.

- Exceptional at prioritizing, managing multiple tasks concurrently and following through to achieve projected goals. Seeking a role of increased responsibility and authority. Effective written and verbal communications at all levels.

- A business owner for almost 10 years of three retail stores. Controlled all functions of the daily operations from optimizing revenue, to developing employees, and providing outstanding customer relations.

- General Manager of a 300 site RV resort in Yuma, Arizona for one and half years. Handled all daily operations, provided improved financials, optimized customer relations and accomplished park renovations within budget.

SKILLS Microsoft Office proficient Self-starter

Outlook / Email / Internet Strong problem solver

PC and MAC proficient Dedicated team player

Various office equipment Energetic work attitude

EXPERIENCE

General Resort Manager

Shangri-La RV Resort Yuma, AZ

Managed a 300 RV site resort which included RV’s & park models; 6 month rentals.

Handled daily operational functions and provided daily financial information to owners.

Supervised a team of 18 work camper employees; cash shortages reduced by 10%.

Controlled and reduced budget expenses by 85% by working with new & old vendors.

Maximized occupancy rates by 97% through marketing promotions and positive customer service.

Owner/Manager (Self-employed)

HebbStors Convenience Stores Prescott, AZ

Managed all daily operational function.

Reconciled daily sales reports for all three stations.

Analyzed marketing information and translated into strategic plans.

Maintained comparative product pricing. Optimized daily market margins along with fuel margins.

Directed and educated employees reconciling cash receipts; cashier shortages reduced by 35%.

Provide the ultimate in customer service for our 10-year success.

Project/Program Manager

Senior Systems Technology Palmdale, CA

Provided specialized customer service to assigned company accounts.

Prepared and implemented action plans to reduce any material shortages by 80%.

Held meetings with purchasing and production to review project status or any proposed changes.

Monitored team progress and enforced deadlines.

Served as the customer’s main point of contact for all their scheduled projects and products.

Administrative and Executive Assistant

Micropolis Corporation Northridge, CA

Performed executive secretarial functions for the Marketing VP, Sales VP and Human Resources VP.

Created corporate presentations for Sales, Marketing and Human Resources as required.

Prepared and tracked and analyzed budgets for departmental expenditures.

Updated and maintained worldwide corporate policies / procedures and organizational charts.

Developed and implemented administrative/office management procedures.

Maintained calendars, prepared correspondence, coordinated travel arrangements and provided regular secretarial support on various other projects as needed

EDUCATION AND TRAINING

Pierce College Woodland Hills, CA

Associates Degree - Business

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