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Customer Service Sales

Pepperell, Massachusetts, 01463, United States
February 03, 2018

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Candace Schlittler

** **** ** *********, ** *****

Phone: 603-***-**** Email:

Professional Summary

I am a mufti-faceted, efficient and reliable administrative professional with many years of experience supporting executives, sales and managers to improve internal operations for the businesses. Proficient in all of the standard office software, diversified skill sets covering administrative support, client relations, human resources, account management and project management,. Serve as a single point of contact for customer’s escalations and providing timely resolution to issues. I have excellent customer service, inter-personal, phone and digital communication skills.

Core Strength

Proficient with a vast array of programming, concepts and technologies including: SAP, MDG, AS400, BPCS, B2B, HRIS, FMLA, HIPPA, Oracle, Concur, Microsoft Office, and Microsoft Outlook.

Work Summary

Coca-Cola Bottling Company of Northern New England (CCNNE) Bedford, NH July 2017 – September 2017

SAP Operations Administrator / Master Data Specialist

Review, validate and execute master data requests in multi-system environment, SAP Master Data Governance, including but not limited to requests to extract reports, create, change, extend, block / unblock, activate / deactivate, or otherwise modify master data.

Maintain MD governance rules, standard operating procedures (SOP's)

Communicate and liaise with business units to thoroughly understand business requirements and impact of master data changes.

Analyze, validate, prioritize and execute requests for mass maintenance to ensure the appropriate standards and governance rules are maintained.

Perform basic statistical and relational analysis of large data sets to identify and correct inconsistencies.

Apply business rules and best practices when reviewing requests to identify errors in global data fields and reject, escalate or re-mediates errors.

Multitask in a multi-functional environment while maintaining service level targets.

Clariant Plastic and Coatings USA Inc – Holden, MA May 2016 – July 2017

SAP Operations Administrator / Master Data Specialist

Facilitating new customer data set-up and maintaining master data records in SAP to the highest level of accuracy, while ensuring compliance with data standards and legal operation guidelines. Each data set is comprised of unique attributes and characteristics as well as countless exceptions that have to be properly maintained.

Assisting the centralized Master Data team with research and exploration, working with other departments and / or teams, ( i.e. CS, (A/R), Tax, Accounting, A/P, Sales, etc.) to coordinate master data requirements to ensure data consistency and integrity.

Track and manage Master Data work to ensure timely and accurate completion.

Duplicating BPCS (AS400) system info into SAP.

Investigate customer accounts in SAP, researching Ship To level, Sold To level and Billing /Payer structure as it relates to the Partnership functionality of customer’s account.

Special projects related to customer master updates.

Accomplishment: Region wise rejection 9% Error NORAM, vs APAC 12%, EMEA 39%, LATAM 40%

Airgas- Salem, NH / Billerica, MA

Priority Buyer / Counter/Inside Sales/ Customer Service Representative June 2012-May 2016

Responsibility of processing priority orders, next day airs, 2nd day airs and drop ships

Receiving and placing priority orders, follow Hardgoods purchasing guidelines and standards established for Priority and Drop Ship orders.

Maintain time standards for order processing and communication with plants as needed.

Candace Schlittler

15 High St Pepperell, Ma 01463

Phone: 603-***-**** Email:

Review daily reports and address all open issues daily Identify any inventory file discrepancies and request updates using the change log confirming and expediting Priority and Drop Ship Order Purchase Orders under the Hardgoods Purchasing guidelines and standards.

Receiving and placing orders for various assigned branches.

Maintain efficient and timely responses to customer overflow calls and voice-mail messages.

Met or exceed turnaround standards for order processing and communications with operations, branches.

Review daily SAP reports and address all open orders.

Escalate and maintain strong relationships with our current vendors and supplier to increase sales, profit and customer satisfaction.

Handle and resolve customer complaints and respond promptly to customer inquiries.

Provide product line information as well as pricing and delivery information. Help set up new accounts, submit credit / debit requests and corrective action requests.

Communicate/coordinate with internal departments to meet customer requests. Process orders, new account applications and customer account maintenance.

Manage alternate order placing methods such as e commerce, fax ahead’s and email.

Able to recommend products in various configurations to meet customer requirements.

Accomplishment: Won award for playing a big roll in helping the Kingsport TN branch win the largest plant of the year award.

UPS- Hudson NH / Lynnfield, MA

Customer Counter Associate /HR Assistant/ Sales Manager Associate/Marketing Associate/District Liaison January 1998 – October 2010

Handled customer inquiries promptly and efficiently as well as managing UPS shipments within company policies and procedures.

The first line of communication between Operations Departments and customers in relation to shipment status, as well as identifying sales leads for other departments.

Investigated and resolved customer inquiries relating to a variety of concerns, including order status, shipment tracking, lead-times, and products / pricing, order verification's, and complaints.

Responsible for qualifying and approving employee medical leave under the FMLA (Family Medical Leave act) while handling highly confidential material/HIPPA (Health Insurance Portability and Accountability Act) laws.

Sent weekly and monthly reports to management which consisted of charts and graphs regarding accidents and staff locations as well as charitable contributions, congressional awareness and key cost analysis and worked closely with Liberty Mutual regarding employee auto accidents using HRIS (Human Resources Information System).

Regularly handled billing and adjustment issues as well as creating new accounts and canceling accounts, tracked packages and entered data.

Created weekly sales reports and sent them off to management and account executives and the Top 20 report to the district manager of New England.

Performed daily, a variety of office administration duties including but not limited to: coordination of departmental travel arrangements, booking conference rooms, preparing documents, spreadsheets and power point presentations.

Created on a weekly and monthly basis the reports for the business development, sales and district managers and account executives for their departments.

Directly handled customer accounts for NH, MA, ME and VT to build customer relationships, solve billing and adjustment issues that arose.

Assisted Account Executives in accommodating customer needs and compiled statistical information for direct mailings.


Nashua NH Community Technical College

Courses completed: Database Management Access, Intro to Computers Completed with a 4.0 GPA

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