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Manager Customer Service

Location:
Overland Park, Kansas, United States
Posted:
February 03, 2018

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Erin Meyers

ac4bwc@r.postjobfree.com

Overland Park, KS

913-***-****

Business Development and Sales Professional

Well respected Business Development and Sales professional with a consistent track record at the top of performance leaderboards. Motivated with advanced negotiating and closing skills. Personable demeanor with a gift to maintain positive under pressure and the ability to create a warm environment conducive to relationship based sales. Achievements and Awards

• Chairman Award- Supplier Partner Volunteer of the Year (AAKC, 2015)

• “Top Business Development Employee, 2nd Quarter” (BluSky, 2014)

• Apartment Association of Kansas City Crystal Merit Awards

Best Leasing Professional (2005, 2001)

• AMLI Residential National Awards:

The Spirit of AMLI (2001)

Elite Top 10% Recipient (2005, 2001)

National Lease Up Winner (2001)

Million Dollar Club Award (Annually achievement for 9 years)

• AMLI Midwest Mountain Regional Awards:

Leasing Consultant of the Year (2005, 2001)

Unsung Hero (2000)

Leasing Consultant of the Quarter (Avg. 2 Quarters Annually for 13 Years)

Top Telephone Shop (Avg. 3 Quarters Annually for 13 Years)

Top Onsite Shop (Avg. score 97% to 104% for 13 Years)

Wow Award (2002)

Professional Experience

Signal Restoration,

Lenexa, KS May 2015- May 2016

Business Development Manager, Central US

• Initiated business relationships with 25 Multifamily Management Groups to a startup Restoration company new to the Central US and the Multifamily industry resulting in

$10MM+ of current and future production.

• Marketed First response (Signal on Call) to key stakeholders across a variety of organizations.

• Secured bidding opportunities for several large scale property rehabilitation projects, averaging 7MM per project and the largest mitigation job executed bringing our team to show a profit during the startup year.

BluSky Restoration,

Lenexa, KS March 2014-May 2015

Business Development Manager, Midwest

• Marketed First Response Emergency Restoration Services to key stakeholders across a variety of organizations:(IREM, BOMA, IFMA, NAA, AAKC, Metro Senior Resources, RIMS, GKCCA and PRIMA) to facilitate meetings between Sales and clients which included Multifamily, Senior Housing and Commercial Real Estate.

• Organized networking events to gather Property Management decision makers with BluSky’s direct Sales Team and Senior Leadership.

• Exceeded quota by promoting First Aid Emergency Restoration Services.

• Utilized rapport built with clients to mend broken business relationships with strategic partners, resulting in recovery of potential lost revenue, changed a negative reputation into a well received positive image for the BluSky brand, and collectively taking our team from the last to the highest performing office within the year. EverReady Services,

Gladstone, MO April 2012-April 2013

Account Manager

• Consistently instruct leasing and demonstration module for NALP NATIONAL designation- with perfect instructor evaluations.

• Assisted with the development of company policies and procedures manual.

• Facilitated an open line of communication as the liaison between on-site staff and ERS employees to maintain top notch customer service delivery. Fogelman Management, Inc.

Overland Park, KS April 2011-April 2012

Senior Leasing Professional

• Continued to hone effective negotiating and persuasion skills while learning a new Real Estate Accounting software platform.

AMLI Residential

Overland Park, KS December 1998-April 2011

Senior Leasing Professional (2008-2011)

Assistant Manager (2007)

Leasing Consultant (2002-2007)

Leasing Manager (1999-2001)

Leasing Agent (1998-1999)

• Lease up and disposition specialist for the KC Metro.

• Assisted in piloting the “AMLI Mentor Program”, administered prior to corporate training ensuring new hires received proper attention, basic skill knowledge and ample support upon hire.

Designations

• NALP (National Apartment Leasing Professional); NAA (2000)

• CAS (Certified Apartment Supplier); NAA (2015)

• LEAD Designation; AAKC (2015)

• Lyceum Graduate (2015)

• Vendor Board Member; AAKC (2015)

• Director- AAKC Board of Directors (2016)

Education

• Associate Degree, Brown Mackie College (1997)

• Grace Hill- Leasing and Sales Courses (Nationally Recognized)



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