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Customer Service Office

Tampa, Florida, United States
February 03, 2018

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Vanessa R Ealy

Tampa, Florida, *****


Professional Summary

Solid 21 years of experience working in Operations with extensive experience in assisting organizations achieve goals across various lines of business

Excel in guiding diverse teams including global teams to fulfill business requirements

Focuses on adding value to teams by adopting best practices, collaborating and communicating effectively

Consistently striving for continuous improvement while ensuring a high level of professionalism

Exceptional Customer Service skills

Professional Experience/ Career Track

2012 – 2017 (December): Senior Operations and Administration Assistant– Ricoh Americas Corporation

Managed the day to day operations of the Ricoh office (Office Manager) being the sole point of contact between the executives and internal/external clients as well as vendors

Worked closely with the sales team on request for proposal documents and other customer related activities including on-site demonstrations

Assisted the Software Contracts Department acting in the role of a Business Analyst working with customer contracts renewals

Assisted the Human Resources Department with new hire and terminated resources paperwork as well as providing assistance when needed in a HR assistant role

Assisted Global teams with scheduling conferences and executive meetings, effectively communicating with the teams on logistics of the office and nearby accommodations

Worked closely with all Ricoh vendors such as FedEx, UPS, US Postal teams monitoring all shipment in an out of the office

Worked closely with Ricoh Asset Management with new equipment as well as lease expired paperwork

Managed the relocations and moves of equipment for several large district schools such as Hillsborough County, Pinellas County, Pasco County and Hernando County

Worked closely with the billing departments on all billing for the district schools

Developed and carry out an efficient documentation and filing system

Worked with the service department troubleshooting the devices (printers, faxes, network) within the office environment

Provided a high level of customer service to all internal and external customers

Project Coordinate internal projects with various teams

Project Manage the office conversion to the new world of work, working closely with the building teams

2011 – 2012: Senior Law Firm Site Specialist (DLA Piper) – Ricoh Americas Corporation

Organized and assisted in preparing legal documents along with validating quality and accuracy of preparation

Provided staff training on workflow procedures including the overall functionality of the multifunction devices and other office equipment

Ensured the quality of daily operations is consistent with audit compliance procedures

Maintained positive working relationships with all departments communicating effectively and in a professional manner

Completed all site reports and month-end management reports

Managed the monthly site financial results working on declining balances and reconciling profit and loss statement

Worked closely with the attorneys assisting when requested on organization of case files 1998 - 2009 Judiciary Legal Secretary, Executive Assistant to the High Court Judge of Trinidad and Tobago

Provide clerical support (receive and transcribe legal dictation) for the Supreme High Court Judge

Prepare a variety of reports and legal documents for criminal procedures in the Supreme Court of Trinidad and Tobago

Open and Maintain legal files, with direction from the judge, research, prepare and file legal documents with courts and other agencies

Collect basic information from attorneys, witnesses, plaintiffs and defendants

Provide case management assistance and tracking of litigation documents

Review legal documents for recordation or disposition

Respond to inquiries from the general public on cases and court logistics

Arrange and Confirm trial dates and prepare case calendars

Schedule court appearances for high court judge

Prepare and send court orders to participating parties

Assist in preparation and monitoring of court departmental budget including court fee payments

Manage paperwork on the selection of a jury and keep track of court performance statistics. 1995 - 1998 Administrative Assistant, Service Commission Department, Trinidad and Tobago

Perform administrative and secretarial duties on behalf of Senior Management.

Prepare letters, compile and compose on the basis of the subject matter

Establish and maintain files,

Prepare management reports and perform other supportive duties.

Maintain confidentiality at all times on all work performed Professional Education

High School Diploma

Paralegal Studies Certificate

Currently Pursuing an Associates in Business

Computer Skills

Microsoft Office suite (Access, Word, PowerPoint, Excel).

General Office Windows Systems

Oracle Systems

SharePoint Systems

References available upon request

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