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Quality Assurance Data

United States
February 03, 2018

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*** **** ******

Bressler, PA 17113 717-***-****


Seeking a career opportunity utilizing skills gained through successful, broad-based data operations, management and quality assurance experience that allows room for personal and professional growth.


21 years of extensive experience in data operations, leadership, release management and QA support.

Thorough understanding of diverse computer systems, network protocols and peripheral devices

Well versed in identifying, reporting, coordinating, and documenting system abnormalities

Working knowledge of technical methodology, security principles, and practices

Adept at monitoring and management of mainframes, networks and work-group servers

Able to provide second-level support to IT development team


DC Parts, Harrisburg, PA

Quality Assurance Leader April 2013 to Present

Assessed QA performance – Retrieved and analyzed QA information to identify root causes of performance gaps and other QA problems.

Set and verified standards of quality and testing procedures – Reviewed and modified quality assurance programs and tested performance according to user’s specifications and data inputs

Provided employees with relevant Quality Control training and prepared presentations for others in the department/company regarding issues of quality performance and testing.

Collaborated closely with internal business units and clients.

Performed hardware maintenance on printer parts

Perform end-to-end testing and approve products per requirement specifications

Supported release activities

Scientific Games, PA Lottery Operations Center, Harrisburg, PA

Operations Manager 2005 – 2011

Manage all technical aspects of the data center operations (Job Scheduling, monitoring, call remediation and escalation, etc)

Administrative duties such as budget preparation, staff and salary reviews as well as peer and departmental reviews

Business Continuity / Disaster Recovery liaison, planning and assessment

Ensured operational excellence by reviewing and refining processes and procedures

Train new data center employees on system operations

Provided release implementation and on-call support

Keep all systems as updates as possible, implementing any new technology

Operations Supervisor 2000 – 2005

Supervised a team of 17 employees responsible for daily operations of the Data Center.

Oversee staffing and training of computer operations.

Oversee and participate in software testing and implementation.

Ensure physical and data security of computer room.

Primary Lottery contact to resolve operational issues from research to implementation achieving a high level of trust and satisfaction from customer.

Primary interface for all interdepartmental personnel with operational topics.

Responsible to maintain the efficiency of the system. Undertake program updates, debugging and trouble shooting as required.

Data Center Operator 1998 – 2000

Operate, monitor and maintain efficiency of the computer systems, servers, software and network

Troubleshoot the system failure and malfunctioning

Ensure compliance with the standard procedures as applicable to data center operations

Take directives from customers, understand their requirements and process the specific

Computer Operator, Lead 1988 – 1998

Responsible for the all faces of computer operations, including data maintenance, systems backup and daily/nightly flows.

Maintain systems readiness and monitoring of OGM and IGM on-line applications

Directly interfaced with retailers, operational or mechanical problems.

Maintained Retailer data files

Trained lower level operators.

Hotline Specialist 1987 - 1988

Front line retailer contact responsible for all phases of retailer assistance, including, but not limited to:

Troubleshoot retailer terminal problems (hardware and software).

Provide retailer informational assistance (financial and instructional).

Monitor telecommunication lines and equipment using a variety of programs including Viking, NMCS and REMS.

Interacting with Bell of Pa, interdepartmental personnel, and dispatching field techs when escalation procedures were required.


High school Diploma Business - Central Dauphin East High School –1979

Attended Seminars – Excelling as a First-Time Supervisor, Criticism and Discipline Skills for Managers.

AIX Basic Plus Training.

Unix application training, Sharon Hill Philadelphia Pa.


AIX, Solaris, Tivoli, Net view, Solar winds, CICS Command level, XA, ESA, OS, DB2, DBCTL, DL/I, CMS, DOS, COBOL, Assembler, VSAM, IBM utilities, PascaPL/1, FORTRAN, 'C', Microsoft Software Suite

References Available Upon Request

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