William F. Joyce, PA-C, MBA

**** ** ********* ***** ****** Beach, FL 34957 Telephone: 772-***-****

E-Mail: ac4buf@r.postjobfree.com

Objective

Physician Assistant/Operations Professional in a busy, multidimensional, patient-oriented healthcare organization where a sound knowledge of preventive and therapeutic modalities, operational expertise, and strong leadership qualities are valued and where a comprehensive understanding of the complexities of the current health care environment including regulatory, reimbursement, utilization, financial, and personnel management issues is rewarded.

Education

Eastern University

Master of Business Administration - Health Care Administration, 2001

Honors Student - 3.91 GPA. Thesis topic: Expansion of Occupational Health Services into New Markets – feasibility, methods, approach.

Philadelphia College of Textiles and Science (Philadelphia University)

Bachelors of Science, Physician Assistant Program, 1998

President - Class of 1998 and PA Student Society, Honors student, Dean's List, Founder - Community PAths, a community service charity group, Founder - PCT&S PA Spring Golf Outing, a charity fund-raiser. Graduated cum laude.

Camden County College

Associates of Applied Science, Dietetic Technology/Nutrition Program and Health and Fitness Tech Program (dual majors), 1998

Lifetime President's List, Phi Theta Kappa, National Honor Society.

Experience

New Horizons of the Treasure Coast – New Health Primary Care

Project Director SAMHSA-PBHCI Primary Care Integration Grant/Physician Assistant, 03/15 – present

Reporting directly to the CEO, responsible for daily medical management (Internal Medicine/Primary Care) of outpatient clients and those with serious mental illness (SMI) residing in the four county areas of Okeechobee, Indian River, St. Lucie, and Martin counties. Responsible for diagnosis, treatment, coordination of care, chronic disease management, wellness services, preventative & health maintenance in an integrated outpatient clinic co-located inside a mental health facility. Grant Administrator and Project Director for SAMHSA-PBHCI integrated healthcare grant. Proficient in Credible, Infoscribe ePharmacy and Netsmart BUI EMR Systems.

Full Medical Staff and prescribing privileges – New Horizons Treatment Center

Chief Clinician/Physician Assistant – New Health Primary Care at New Horizons

Member – Executive Leadership Group & Senior Leadership Group

Recipient – Inaugural United Way Spirit of St. Lucie Health Impact Award

Recipient – The American Advertising Federation Treasure Coast 2017 Silver ADDY Award for excellence in advertising for rebranding logo and marketing material for New Health Primary Care Clinic on 2/24/2017

Presenter – Integration of Primary Care Services at Substance Abuse & Mental Health Services Administration (SAMHSA) Southeast regional meeting

Whole Health Action Management (WHAM) Certified

LGBTQ Liaison

Achieved initial Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation for New Health Primary Care on 2/24/2017

SAMHSA/DEA DATA 2000 Waived Provider for Buprenorphine MAT for opiate use disorder (OUD)

Project Director Job Responsibilities:

Reporting directly to the CEO and Federal Substance Abuse & Mental Health Services Administration (SAMHSA) Center for Integrated Health Solutions, responsible for daily operation and clinical/operational oversight for New Health Primary Care Clinic ensuring compliance with terms and conditions of Federal SAMHSA 4 Year 1.5M primary care integration grant. Responsible for budget management, annual goals & budget projections, variance reports, clinical indicators of integration, coordinates patient enrollments via SAMHSA TRAC data collection program. Responsible for employee recruitment, performance development and evaluations, new key-employee hires and new employee orientation. Provide daily oversight for delivery of cost effective functional outcomes, Clinical Performance Management, clinical risk management, and CQI functions. As chief SAMHSA/federal liaison deliver excellent client service within expected scope of practice, produce all quarterly & annual reports, support and participate in grant quarterly calls, webinars, and Regional Meetings and promote operational & clinical best practices for optimal primary care outcomes; Author of annual sustainability plan. Lead in all marketing efforts with outside marketing firm (Firefly) for promotion of both internal and community-based client expansion. Directed/approved logo change and rebranding of clinic name. Assume the role as “the face” of the primary care clinic in all public relations activities/publications/press releases/community events. Launched and administrate New Health Primary Care Facebook page. Lead the push for discernible culture change with referring mental health providers & staff to foster a collaborative integrated healthcare system as outlined in SAMHSA grant parameters and CEO mission statement. Lead efforts and established operational and clinical standards/policies leading to initial accreditation by Commission on Accreditation of Rehabilitation Facilities (CARF).

Boca Detox Center

Physician Assistant - Contractor, 05/15 – present

Reporting directly to the Chief Medical Officer & Managing Partner, responsible for daily medical management (Internal Medicine/Psychiatric/Hospitalist) of drug & alcohol detox/rehab clients and those residing in long-term treatment centers (PHP). Perform all admission H & P’s, psychiatric evaluations, psychiatric follow-ups, and Hospitalist services for adult acute polysubstance withdrawal/psychiatric/detox clients, drug & alcohol rehab clients, and adult acute/dual diagnosis population at Boca Detox Center, as well as responsible for Internal Medicine call duties for opiate, benzo, and alcohol withdrawal protocols within the residential units. Proficient in Kipu EMR Systems.

Unity Recovery Center

Physician Assistant - Contractor, 02/15 – 02/16

Reporting directly to the Chief Medical Officer, responsible for daily medical management (Internal Medicine/Psychiatric/Hospitalist) of drug & alcohol detox/rehab clients and those residing in long-term treatment centers (PHP). Holistic & 12-step drug & alcohol treatment. Perform all admission H & P’s, psychiatric evaluations, psychiatric follow-ups, and Hospitalist services for adult acute polysubstance withdrawal/psychiatric/detox clients, drug & alcohol rehab clients, and adult acute/dual diagnosis population at Unity Recovery Center, as well as responsible for Internal Medicine call and Hospitalist duties for opiate, benzo, and alcohol withdrawal protocols within the residential units. Proficient in Credible EMR Systems.

Housecalls Express

Physician Assistant - Contractor, 12/10 – 8/16

Reporting directly to the CEO/owner, responsible for daily medical management (Internal Medicine/Primary Care) for all inpatient clients at New Horizons Treatment Center & local contracted Detox/Rehabilitation facilities. Perform all admission H & P’s and Hospitalist services for juvenile acute psychiatric/behavioral clients and adult acute/dual diagnosis (ASU) and chronic (SRT) psychiatric and Detox/Rehab population at New Horizons Treatment Center, as well as responsible for Internal Medicine call and Hospitalist duties for units. Proficient in Janus and BUI EMR Systems.

Full Medical Staff and prescribing privileges – New Horizons Treatment Center

Chief Clinician – New Health Primary Care Clinic at New Horizons (10/13 – present)

COACHComp/West Palm Beach Urgent Care & Indian River Urgent Care

Physician Assistant - Contractor, 2/11 – present (PRN)

Reporting directly to and providing occupational health and urgent care clinical health services with Medical Director, responsible for providing employee post-offer and return to work physicals, DOT physicals, and OSHA HAZMAT, fire fighter, respirator and, fitness-for-duty H & P’s. Responsible for Worker’s Compensation case-management, new injuries and follow-up visits. Provide walk-in urgent care evaluation and treatment to clients from pediatric to geriatric life-cycles.

Onsite Health, Inc.

Physician Assistant – Contractor, 02/10 – present

Provide Physical Examinations and Periodic Health Assessments for Army National Guard troops for both pre and post-deployment activities.

Take Care Health Systems - Employer Solutions Group

Director Site Operations (DSO)/ Physician Assistant, 02/08 – 01/11

Reporting directly to the Regional Medical Director, responsible for daily operation and clinical duties for an established occupational/ primary care hybrid corporate health clinic in an onsite client executive and administrative, manufacturing facility for employee population of 1,250 personnel. Responsible for patient evaluation and treatment plans in an emergent/urgent care setting with focus on Primary Care and Occupational Health including occupational surveillance programs for Haz-Mat, Radiation, Audiometry, Respirator, Security, and Emergency Response Team programs. Responsible for performance and timely completion of all new hire physicals and annual routine medical physicals. DOT physicals. Provide daily oversight for delivery of cost effective functional outcomes and active case management in a private onsite Corporate Health Clinic.

Senior member of Emergency Response Team

Member of the Corporate & Consumer Health Medical Advisory Board

DSO Job Responsibilities:

Reporting directly to the Regional Vice President, responsible for daily operation and clinical/operational oversight for established and start-up occupational/ primary care/ wellness/ employee health clinics in the greater-Philadelphia region. Responsible for budget formulation and management, variance reports, pricing/feasibility/implementation of new clinics, payroll, accounts payable, and overall financials. Responsible for employee recruitment, performance development and evaluations, new key-employee hires and terminations via disciplinary process. Provide daily oversight for delivery of cost effective functional outcomes, Clinical Performance Management, utilization management, clinical risk management, and Clinical Excellence Scorecard. As client liaison deliver excellent client service within contracted scope of practice, foster win-win client relationships, and promote operational & clinical best practices for multiple client sites in the region managing both locally and remotely.

Client Portfolio:

Albert Einstein Hospital Occupational and Employee Health Services

Children’s Hospital of Philadelphia Health & Wellness Services

Anchor Glass Container Company Occupational Health Services

EMSI, Inc.

Physician Assistant - Contractor, 11/08 – 1/11 (PRN)

Provide in-home diabetic assessments for Medicare Leprechaun Diabetic Program via patient intake form and medical history and physical, interview family and care-takers, collect urine sample for dipstick assessment for glucose and albumin, and make clinical care plan recommendations to patients collaborating clinicians to enhance diabetic control, home care needs, and community and nutritional support.

CURE Staffing, Inc.

Per Diem Physician Assistant, 02/08 – 1/11 (PRN)

Around the Clock (ATC) Staffing, Inc.

Per Diem Physician Assistant, 02/08 – 1/11 (PRN)

Provide clinical primary care and disease management services for urban indigent and underinsured population of Our Lady of Lourdes Medical Systems and Community Health Practice (CHP) via CHP Mobile Medical Bus and freestanding clinic, including monthly mammogram screening program and specialty clinic evening hours.

Correctional Care Facilitators, LLC/OccuMax

Healthcare Consultant, 12/04 – present

Provide business consulting to urgent care/occupational health start-up’s and correctional health contracting organizations and prison systems. Specializing in all aspects of operational organization, problem resolution and staff efficiencies, workflow and outsourcing of ancillary services, computerized radiology (CR) services, point-of-care laboratory and diagnostic services, allied health staffing solutions, billing and coding efficiency reviews, Policy & Procedure development, electronic medical records (EMR), tele-medicine, and overall revenue enhancement via utilization of a full spectrum of computerized and technological advancements available industry wide.

Omega Medical Center

Clinical Services Director (CSD)/Physician Assistant, 05/07 – 03/08

Reporting directly to the CEO, responsible for daily operational and clinical duties for an established occupational health clinic, provide leadership and operational direction to assure facility efficiency, profit, and growth.

CSD Job Responsibilities:

Personnel management for 12-member clinical support team, 3-member clinical team (2 MD's, 1 PA-C), 2-member rehabilitation team, 2-member radiology team, & 6-member support staff, staff orientation and training. Direct supervisory responsibility for Front Desk Reception team, Physical Therapy, Occupational Therapy, Case Management, Medical Technical Staff, Clinical Physician Assistant, and Radiology Departments. Indirect supervisory responsibility for Medical Billing Department and Medical Records Department. Responsible for physical plant and clinic supply fit-out. Provide supervisory duties to 23-member team including training in and adherence to OMC Employee Handbook. Provide Human Resource functions in the areas of time & attendance and disciplinary/corrective action for staff, remaining in compliance with OMC Disciplinary Action Plan. Point person for clinic transition from paper charts to "paperless office" format using SYSTOC 7.23 EMR.

CSD Job Accomplishments:

Provided finalized edit and update of OMC Employee Handbook, including redistribution to all staff with signed compliance and acceptance statements from all staff members. Instituted evaluation & management (E & M) treatment coding template for clinicians use in understanding and enhancing clinical revenue reimbursements via appropriate SOAP noting resulting in October 2007 being called "the highest month of billed revenue in Omega history" by the CEO. Instituted and maintain an Attention to Detail program for support and clinical staff to improve patient charting completeness and enhance clinic reimbursable revenues. Established a daily HIPAA-compliant philosophy throughout clinic permeating the corporate culture and improving daily compliance and overall understanding of operating a HIPAA-compliant clinic. Instituted "smart scheduling" philosophy for clinic schedulers to better utilize existing clinical staff and workspace to ensure an efficient workflow and decreased wait times for patients throughout the entire 11-hour clinic operation. Developed and instituted colored-coded exam room "flag system," used in notifying clinicians and clinical support staff to exam room status and visit type to improve clinical workflow & clinician time management, decrease patient wait time, and improve clinician efficiency. Developed and implemented Clinical Protocol sheets and Patient Education sheets for standardized practice clinic-wide. Established/maintain monthly staff meeting schedule with written meeting minutes distributed to all staff to increase staff communication and accountability. Developed and wrote formerly nonexistent job descriptions for all staff positions. Organized all exam rooms and OR to match for consistency of supplies throughout clinic. Reorganized old "EKG room" to make a second OR for overflow of outpatient procedures, suturing, and eye-injuries, thereby decreasing patient wait times for concurrent injury presentations. Established a valid and discernible Chain of Command for clinic and support staff to help increase communication between departments. Established daily "missing flow-sheet" notification allowing the identification and locating of all billing flow sheets by the COB daily to ensure daily-billing functions can continue seamlessly. Established/maintain exam room daily cleaning schedule for improved sanitation and patient comfort. Established/maintain weekly supply inventory par-levels for all medical, injectable, and prescription supplies. Established "Specialist Referral Form" for use with all specialist referrals to enhance interdisciplinary communication and facilitate a more proactive case management approach. Established/maintain staff certifications/ re-certifications/ licensure/ training certificates for uniform recording of and compliance with required statutes and responsibilities for education and CME.

Correctional Medical Service – Howard R. Young Correctional Institution

Health Services Administrator (HSA)/Physician Assistant, 04/06 – 01/07

HSA Job Responsibilities:

Health authority, answering to the Regional Manager, responsible for all medical and

Mental health operations for the Delaware Department of Corrections (DOC)-

Howard R. Young Correctional Institution. Providing leadership,

oversight, and direction for 36-bed Infirmary, all facility outpatient and

inpatient specialty clinics and ancillary services, and healthcare

Operations for male intake prison facility with an average daily census of 1880 inmates and 45 unionized FTE’s. Budget management ($3.6 million). Personnel recruitment, orientation, & training. Employee Health services to client Officers & staff, worker’s compensation claims, immunizations and titers.

HSA Job Accomplishments:

Provided leadership and developed management team, which achieved NCCHC re-accreditation (12/06) via establishment and implementation of clinical systems previously non-existent in the contract prior to my arrival. Established clinical Code Team, Interdisciplinary Team, Red-Flag Policy for tracking and eliminating MAR errors/omissions, Infirmary Protocol Manual, and 8-month history of charting, recording, and follow-up care of Chronic Care patients and clinical encounters consistent with the standards of the NCCHC. Chaired Medical Audit Committee. Initiated and organized medical records archiving system. Provided overall leadership structure to clinical and support team and established a regular (bi-weekly) and documented Staff/Administrative meeting schedule, which proved invaluable in both team-building and creating a culture of success leading to an overall improvement in morale and the delivery of a more cohesive and comprehensive level of care to the patient and client.

ExpressMD, LLC/OccuMax

Director of Operations (DOO)/ Medical Physician Assistant, 12/04 – 8/05

Reporting directly to and providing occupational health and urgent care health services with Chief Medical Officer, responsible for providing employee post-offer and return to work physicals, DOT physicals, and OSHA HAZMAT, fire fighter, respirator and, fitness-for-duty H & P’s. Responsible for all client Employee Health protocols. Provided walk-in urgent care evaluation and treatment.

DOO Job Responsibilities:

Provide interim Director of Operations functions and consulting services for start-up Occupational Health and Urgent Care clinic. Staff recruitment, orientation, & training, daily operations, contract negotiations with payers and TPA’s, Physical Therapy utilization tracking and implementation strategy for growth of all three business lines; Occupational Health, Urgent Care, and Physical Therapy. Provided proforma spreadsheet demonstrating 6 month, 1, 2, and 3-year financials. Developed an integrated plan of operations and long and short-term strategic plan. Developed and implemented new clinic marketing plan. Established overall operational leadership.

DOO Job Accomplishments:

Identified and recovered aged/uncollected accounts receivables (AR) totaling over $462,000. Shortened overall billing cycle by 120 days, increased AR billing by 70% to include previously un-captured revenue, carved-out accounts payable (AP) and payroll functions saving $28,000. Reduced Physical Therapy no-show rate to below 15%. Developed Policy & Procedure manual and clinical and operational protocols for start-up clinic allowing duplication (standardization) consistent with business plan. Developed/implemented organizational chart and employee job descriptions congruent with corporate culture and mission statement. Developed strategic marketing plan and start-up marketing time line to promote the facility, develop brand recognition, and prepare for both soft and hard grand opening of the region’s only Urgent Care Center. Assisted in logo development. Researched, selected, and recruited IT contractor for implementation of billing/practice management and EMR system (Med-Informatics).

Prison Health Service – Philadelphia Prison System (PPS)

Health Services Administrator (HSA)/ Medical Physician Assistant, 4/04 - 01/05

Reporting directly to and providing primary care and emergent/fast-track health services with Chief Medical Officer, responsible for providing Primary Care sick-call/acute care to inmates at the Detention Center Correctional Facility an all male unit providing full medical and mental health services to an average daily census of 1403 inmates. Provided employee health for Officers and staff of PPS.

HSA Job Responsibilities:

Health authority, answering to the RVP, responsible for all medical and behavioral health operations for the Philadelphia Prison System (PPS)- Detention Center. Responsibilities include: providing leadership, oversight, and direction for 99-bed Infirmary, all campus outpatient and inpatient specialty clinics and ancillary services, and healthcare operations as above, all payroll, scheduling, and personnel management for 105 FTE's (closed union shop) and 35 PRN/agency staff providing 24/7 coverage, physician and clinical staff recruitment and retention, compliance with and maintenance of the standards (72) of the National Commission on Correctional Health Care (NCCHC), union grievance and arbitration, budget management ($6.8 million), and inventory/pharmacy par levels necessary to ensure a cost effective and comprehensive healthcare delivery process while remaining in full compliance with the PPS contract.

HSA Job Accomplishments:

Reduced agency staffing by 40% resulting in a $42,000 per month savings. Reduced overtime payroll by 68%. Provided leadership and developed management team, which achieved NCCHC accreditation within 58 days of my arrival. Produced complete turnaround of Detention Center, by way of staff recruitment, retention, development, and attrition, from the PPS “worst-to-first” facility.

Select Medical/NovaCare Occupational Health Services, Inc.

Assistant Program Director/ Occupational Medicine Physician Assistant, 3/01 - 4/04

Reporting directly to and providing with Corporate Medical Director, responsible for all employee health services and post-offer/return to work physicals, immunizations titers and immune status documentation, travel medicine, OSHA, HAZMAT, DOT, Respirator, Fitness for Duty, and Fire Fighter physical exams. Medical Surveillance Testing, employee preventive and educational training including; blood-borne pathogens, CPR/First Aid, stress management, back school and functional job capacities, as well as evaluation and treatment of acute and urgent injury care, orthopedic/musculo-skeletal evaluations and treatment, X-Ray interpretation, cost effective functional outcomes and active case management.

Revere Street Medical Associates

Managing Partner/ Medical Physician Assistant, 6/99 - 6/00

Actively providing, in conjunction with majority partner, a dual managerial and clinical role vital for the daily operation of a busy and established Family Practice. Initiated proposals for patient tracking via Zymed by diagnosis, payer and AR, phone triage, utilization management and office flow scheme (reengineering) for patient panel of 4000+ (30% capitated) with annual revenues of over $500,000. Responsible for personnel management, third-party reimbursement coordination, office management facilitation, and practice-patient relations, in addition to providing our patient population with a full spectrum of medical and therapeutic modalities essential for the optimal maintenance of health in a Primary Care setting.

Prison Health Service - Philadelphia Prison System

Medical Physician Assistant, 12/98 - 7/99

Reporting directly to and providing primary care and emergent/fast-track health services with Chief Medical Officer, responsible for providing Primary Care sick-call/acute care to inmates at Curran-Fromhold Correctional Facility an intake facility with an average daily arrival of 75-150 inmates, responsible for intake H & P's within 48 hours, as well as timely completion of annual physical exams to assure compliance with Pennsylvania State and Philadelphia County regulations.

Medical Education and Teaching Associates

Instructor, 9/97 – 1/11, part-time

Reporting directly to and instructing with company President, responsible for providing competent and appropriate instruction to second year medical students, nurse practitioners, and health care professionals in obtaining an appropriate history and performing a patient sensitive yet thorough physical examination of the Male Genitourinary system for the purpose of providing accurate health screening and clinical diagnosis of male genitourinary problems.

University of Pennsylvania - Institute for Human Gene Therapy

Research Coordinator, 3/96 - 8/96

Reporting directly to Institute Assistant Director and replacing Facilities Manager, responsible for timely management of Institute common equipment (Cryo-freezers, microscopes, walk-ins, shakers, autoclaves, etc.), responsible for ordering, supplying, and tracking all inventory for Stellar - Chance Laboratories floors three and four, responsible for Facilities Management and University contact and coordination for outside vendor repairs and construction on Institute floors, coordination of Principal Investigator and Researcher shared usage scheduling and space allotment, implementation and follow-up for University and Institute safety classes and safety re certification, provide conflict resolution for research community of fifteen (15) Principal Investigators and more than eighty (80) Institute employees, interview, hire, and directly supervise two Research Lab Technicians.

Research Lab Technician, 9/94 - 3/96

Reporting to Facilities Manager, responsible for overseeing and enforcing Institute policy and guidelines for use of common equipment, routine equipment repairs and lab upgrades, provide and track Institute inventory of common goods to research community, weekly monitoring of radioactive lab space, daily monitoring of Institute equipment, and oversee use of Institute common space for the entire third floor of Stellar-Chance Laboratories.

Certifications/Licensure

National Commission on Certification of Physician Assistants (NCCPA) certification in Medicine and Primary Care

National Commission on Certification of Physician Assistants (NCCPA) certification in Surgery

Licensed Physician Assistant in Florida

Candela Laser Certification – Yag and Gentlelase systems

Affiliations

Member - Health Finance Management Association (HFMA)

● Member - American College of Healthcare Executives

● Member - Florida Academy of Physician Assistants

President - PCT&S Physician Assistant Student Society

President - PCT&S Physician Assistant Class of 1998

Recipient - Dr. Joel Chinitz Award for Community Service 1998

Founder - Community PAths and PCT&S Spring Golf Outing

Member - Phi Theta Kappa National Honor Society

National Dean's List 1994-95

Recipient - Permanent President’s List for Honors, Camden County College

Volunteer - MANNA

Volunteer - VITAS Hospice

Volunteer - Philadelphia Cares

Member - Florida Department of Health of St. Lucie County: Healthy St. Lucie Initiative

Member – The Mental Health Collaborative of Indian River County

Faculty Appointments

Philadelphia University - School of Science and Health

Physician Assistant Program, Clinical Faculty Appointment (1998-2000)

Clinical Preceptor for Physician Assistant students responsible for all aspects of students’ on-site educational, medical, and practical endeavors.

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