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Technical Support Microsoft Office

Visakhapatnam, Andhra Pradesh, India
February 03, 2018

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Mobile: +91-984*******,


I am seeking a challenging technical position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base. I am equally comfortable and qualified for a Network Engineering.

As a result of my developed analytical problem solving skills and ability to learn new tasks and concept abstractions quickly, I am also more than willing to accept a position in an exciting new field that I have not yet had the opportunity to work in.


More than 10 years of Experience in Hardware Networking.

Windows Xp, 7, 8, 10, 2000 Server, 2003 Server, 2008 Server, 2012 Server & Linux installation.

System Troubleshooting.

Making of Networking plan and Cable preparation.

Setup of Client Server architecture.

Software Installation’s.

Designed and implemented Internal Computing network infrastructure including Gigabit Ethernet backbone, 100mbs desktop switching.

Exceptional organizational & problem-solving skills.

Having 7+ years of Experience in IT Industry, with hands-on experience on branded Servers like HCL, Dell, IBM, HP, Server. Cross-functional IT experience in the areas of Server administration and Technical support.

Database maintains like create table, alter table, delete table and row column repair the table, generate query to add a new column and generate report.

Maintain Application server Tomcat in VMware client.

HP server vmware install OS loaded like Linux, 2008, XP...

Troubleshooting various problems in LAN WAN and Router connectivity.

Proficiency in Operating Systems viz., Windows NT/ 2000/ 2003/ 2008/ XP/ Linux/ window7, 8, 10 Administration.

LAN, WAN, Switch, Router Troubleshooting.

Knowledge in Technical Support issues and Windows Administration.

Windows 2003 Server Administration Skills like configuration such as DNS, DHCP on Intel based servers.



Bachelor of degree in B.Com Computers Affiliated Andhra University, Visakhapatnam.


Trained by Cisco Certified Networking Associate (CCNA) from Institute of IGIAT.

Hardware & Networking from Institute of IGIAT.

Desktop Management Skills from Institute of APTECH.

Diploma in Electrical from Institute of BDPS.


2 years of Experience as Hardware & Networking Engineer in PR Systems at Visakhapatnam.

6 years of Experience as System Admin (IT) in DTDC Couriers and Cargo Ltd. at Visakhapatnam.

Presently working as Networking & System Admin (IT) from last 3 years in Atria Convergence Technology Pvt Ltd. at Visakhapatnam.

Responsibilities at Atria Convergence Technology Pvt Ltd.

Handling Experience in Cisco Router’s & Switch’s Maintenance.

Servers & Network Maintenance.

Maintains Standby Servers for Emergence Purpose.

Tested, implemented and documented server’s restart and recovery procedures.

Trouble shooting various problems in Servers and clients.

Consult corporate clients and develop detailed specifications for the IT infrastructure setup to fulfill business requirements.

Maintain regular contact with the existing clients and provide adequate IT technical support to keep the systems and network updated and error free.

Resolve technical issues through remote assistance, telephone and onsite visits.

Developed the overall IT technical support schedule for different customers and assigned teams for specific clients.

Maintain regular 5 HP, 3 IBM & 8 Dell Server.

Installation of DHCP & DNS Servers on Windows 2000/2003/2008/2012 machines.

Installed and configured workstations for IP/IPX based LAN.

User Creation and Modifications on Functionality of Users.

Remote access through VNC, Show My PC, team view and Ammyy.

Run and Maintains Data Backups every day.

Provide a reliable backup and restore strategy - Backup Exec programs.

Installation and configuration of network printers and scanners.

Install Software: Windows 95/98, Lotus Notes, WordPerfect and Microsoft Office.

Configuring POP3 and IMAP Mail Accounts in Outlook Express.

Knowledge on Anti-Virus management.

Maintains Company Own Software also.

Developed software to generate reports of all router configuration changes made across the network on a daily basis, and procedures to reconcile those changes with proposed configurations which had been approved to be implemented during the maintenance window.

Maintains Complete Branch Asset’s Information like Routers, Switchers, Modems, Systems, Printer, Scanner, etc.

Maintains Video Conference and its software’s.

Maintains CC Cameras and its software’s.

Maintains Bio Matric and its software’s.

Train to Operations Peoples for How to use Company Software’s.


Operating Systems : Windows NT/ 2000/ 2003/ 2008/ XP/ Linux/ window7, 8, 10

Application Servers : Apache Tomcat.

RDBMS : MySQL and Oracle server.

Tools : VMware, Putty.


Quick learner

Highly organized - can prioritize work schedules, manage time effectively and meet deadlines

Resourceful, proactive and have initiative

Flexible and adapts quickly to new working environments


SPEAK, READ, & WRITE: English, Hindi, and Telugu



Father name K.Krishna Rao.

Date of Birth 1st Aug 1982.

Address Door no 5-19-13,

Reddy Thunglam,

BHPV (post),

Visakhapatnam-12 (A.P.)

Nationality Indian.

Marital Status Married.

Voice Contact +91-984*******,



Place: Vizag. (K.V.BHARAT)

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