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Housekeeping Manager

Location:
Dubai, Dubai, United Arab Emirates
Posted:
February 03, 2018

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DOMINGO S. SECRETARIO

Oasis Village Al Qouz Dubai 11417

Mobile # 009****-*******

ac4bnr@r.postjobfree.com

Career Objective:

Constantly maintain quality and cleanliness in the services of housekeeping. Observe and instill discipline in my subordinates, as well as working with minimal supervision. Ensuring that clients are happy and have all the necessary essentials that they require for a great stay in the residence.

Personal Statement:

I am a committed and hardworking individual who enjoys a challenge. In additional to strong communication skills, I am able to work effectively in a team. I handle multiple tasks on daily basis competently, working well under pressure. Frequent acknowledged of my contribution from senior management illustrates still further my potential value to your company .Self-motivated and ability to excel with least supervision, Proactive, creative, and provide solution or ideas to challenges or assignments, Excellent in writing and verbal skills with an eye for detail. Hotel Training:

Task trainer, Guest communication skill, Team briefing, Developing talent through feedback, MS excel Beginner, and MS excel Advance, Fire Marshal Training, Microsoft Outlook Training and Mercury Team Site.

Summary of Qualifications:

Over eleven years’ extensive experience in housekeeping and management Highly skilled in planning, coordinating and directing all daily activities pertinent to custodial functions

Demonstrated ability to hire, train, supervise, coach and counsel Housekeeping workers and team members

Hands on experience in managing daily systems use and management, cost control and overall productivity

In depth knowledge of assisting in monitoring team members’ performances and working towards further development

Skills:

Strong written and verbal communication skills

Problem solving skills

Excellent interpersonal and customer service skills Function well in high atmosphere

Ability to lead, guide and motivate people at all levels Knowledge in Opera, Fidelio and Hotsos

Professional Experience:

Pullman Dubai City Center Hotel

Assistant Executive Housekeeping Manager

October 26, 2014 to April 30, 2016

Essential Duties & Responsibilities

Attend or conduct pre- shift brief meeting at 8am daily.

Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.

To attract, motivate and retain staff. Provide leadership support and is readily accessible to staff.

Assist in interviewing, scheduling, training, development, empowerment, coaching and counseling of staff.

Conduct performance, salary reviews and progressive discipline.

Train staff by following OSHA and hotel guidelines for the safe handling of all housekeeping chemicals and equipment.

Review and monitor daily schedule to ensure enough coverage for that day

Refer and follow up on maintenance/equipment issues with Engineering. Work closely with the House call Engineer for simple and quick repairs.

Respond to and follow through on guest requests, concerns and problems to the guest’s satisfaction.

Delegate assignments and supervise all staff, House Attendants, Room Attendants, lobby Attendants, turndown Attendants, Linen Room Attendants and Office coordinators.

Oversee work of contracted labor e.g. night cleaners and make consultation regarding general maintenance of public areas and Back of the House.

Monitor and perform inventories weekly / monthly. Ensure enough guest supply, linen supply and uniform.

Coordinate with the outside laundry to ensure that Room Linen/terry, guest clothing and staff uniforms are correctly processed and returned in a timely manner.

Manage operating expenses to minimize costs while still maintaining excellent guest services.

Assist with budgeting, forecasting and financial planning of the department.

Assist with scheduling and payroll cost controls, such as edit daily employee time card and enter employee schedule in the Kronos weekly

Supervise and conduct daily detailed inspection of guest rooms, public areas, Back of the House and outside of the hotel. Ensures compliance with the hotel’s Standards of Excellence, health/sanitation standards and regulations. Professional Experience:

Al Bustan Centre and Residences

Housekeeping Assistant Manager

January 18, 2014 till October 15, 2014

Essential Duties & Responsibilities

Plan, organize and direct team members to ensure high customer satisfaction

Inspect guest rooms and public places within the hotel to ensure cleanliness

Respond to guest complaints immediately

Train new and existing employees in training procedures and upgrades

Plan and facilitate team member meetings

Evaluate condition of furniture, fixtures and décor and make appropriate changes and / or repairs

Jumeirah Zabeel Saray

Housekeeping Team Leader (Departmental Trainer)

April 2011 up to January 02, 2014

Pre-opening team:

Mina A Salam Hotel Madinat Jumeirah

Housekeeping Team Leader

August 2007 up to March 2011

Mina A Salam Hotel Madinat Jumeirah

Housekeeping Attendant

September 01 2004 to May 2007

Educational Attainment:

College : Hotel and Restaurant Management (2 years) o Naga College Foundation

o Naga City Philippines

o 1991 - 1992

Secondary : Graduate

o San Isidro High School

o Philippines

o 1988 - 1991

Personal Data:

Name: Mr. Domingo S. Secretario

Nickname: Doms

Date of Birth: Jan.01, 1973

Sex: Male

Status: Married

Religion: Roman Catholic

Height: 5’8’’

Weight: 168lbs

Passport No. -EB7713275

Date Expiry: March 21, 2018

Character References:

Mr. Gopi Mr. Mohamed Naser

Assistant Executive Housekeeper General Manager

009***-******* 009****-*******

Al Bustan Centre and Residences Jumeirah Living Hotel Dubai U.A.E Dubai U.A.E

Mr. Shamal Raj

Executive Housekeeper

009****-*******

Pullman Deira City Center Hotel

Dubai U.A.E



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