Accounting & Customer Service Specialist with **+ years experience in fast-paced environments, with a demonstrated ability to contribute in multiple capacities at site, division and corporate levels. True and trusted leader, maintainer of confidentiality, dependable and a strong team player.

SKILLS & COMPETENCIES

Accounts Payable Expert

Sound Decision Maker

Priority-Minded

Accounts Receivable Expert

Customer-Centric

Strong Communicator

Company Loyalty

Passionate Self Starter

Identifies Cost Savings

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PROFESSIONAL EXPERIENCE

Living Earth March, 2006 - Present Albuquerque, New Mexico

Lead Dispatcher (Central Dispatch Office) Dallas, Texas

Responsible for prioritizing customer calls, delivery orders, balancing multi-line phones & real-time electronic communication to ensure an exceptional customer experience

Supports internal stakeholders, Site Managers, Customer & Logistics Manager for 9 division area locations

Lead scheduler and dispatcher of delivery loads and contributor to the supervision of 13 Company Drivers and up to 15 contract drivers

Supports & executes the company strategic initiatives as a Logistics Coordinator and Customer Service Specialist

Accounts Payable Specialist

Sage accounting system specialist, responsible for timely & accurate accounts payable processing, purchase order entry, product and material procurement entry, general ledger integrity and sound vendor & inventory management

Entered, processed and ensured timely delivery of vendor and supplier payments & expense reimbursements

Supported Division Controller, Division General Manager and Corporate Controller to execute key Operational and Finance Department initiatives, spanning up to 8 sites and division level and 13 sites at the corporate level.

Accounts Receivable Specialist

Sage accounting system specialist responsible to process and apply all inbound customer account payments

Primary contact for customer account maintenance concerns & conflict resolution professional

Supported collection efforts on past due accounts and ensured all statements and invoicing were delivered timely

Customer Service Specialist

Highly trained in telecommunications supporting customers, vendors and clients at all organizational levels

Point of Sale specialist, with strong business acumen in the landscaping products and supply industry

Assisted customers in purchasing of landscaping materials and ensured an outstanding customer experience

Team North Texas Mechanical March, 2003 – February, 2006 Albuquerque, New Mexico

Assistant Accountant Greenville, Texas

Contributed to success of Finance Department initiatives through business support to the Accounting Supervisor

Led critical accounting functions, including but not limited to, payroll, expense reporting and auditing

Led procurement efforts and purchasing functions through oversight of vendor management

Responsible for maintaining the customer job database and ensuring timely project completion

Plantland/ Jenco Wholesale Nursery/ John Deere/ Seville Farms March, 1989 – December, 2002 Albuquerque, New Mexico

Office Manager Quinlan, Texas

Successfully navigated and supported 4 ownership and leadership changes during 13 year tenure

Provided supervision and direction of office personnel to achieve company strategic objectives

Responsible for execution and highly trained lead in Accounts Payable, Accounts Receivable and Inventory Management best practices

EDUCATION

Ford High School Quinlan, Texas

Touch of Class School of Cosmetology Greenville, Texas

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