Customer service
Resume:
Ali Abdellah Soliman
E-mail: ac4bk3@r.postjobfree.com
Objective
Looking for a challenging career opportunity in a well-established company to improve my knowledge, skills and utilize my previous work experience, academic background and interpersonal skills.
Education
Bachelor of Arts, English department.
South Valley University, Year of graduation: May 2003.
Grade of Graduation: Good.
Diploma in Education.
South Valley University, Year of graduation: July 2017. Courses Attended
ICDL Course.
Customer service and soft skills.
Language
Arabic: Mother tongue
English: Fluent at writing&speaking&reading
Personal data
Date of birth: 25-Oct-1981
Nationality: Egyptian
Marital status: Married.
Experience
English teacher Egypt 2003-2006
Duties and Responsibilities
Responsible for the successful overall coordination and management of the classroom.
Fulfilling educational policies and curriculum goals in the classroom.
Manages all classroom activities with English students.
Ensures the quality of educational operations and activities in the Classroom.
Manages student assessment processes in the classroom.
Applies quality classroom educational service delivery. Teacher of English in the British Institute in Kuwait 2006-2007 Duties and Responsibilities
Adheres to and follows time tables and schedules within the Department.
Manages and develops learning and teaching aids and materials for the classroom.
Adheres to the teacher performance appraisal system.
Performs lesson preparations, including teaching and learning materials.
Performs any additional education related duties as requested by the Head of Department.
Customer service and Receptionist at Al-Watan Newspaper 2007-2012 Duties and Responsibilities
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Direct visitors to the appropriate person and office
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Secretary and data entry at Samra magazine 2012-2015
Perform all normal secretarial functions and data entry as directed by supervisors.
Type letters, memos and reports from rough hand-written drafts or typed documents ensuring correctness of spelling, punctuation, grammar and formatting.
Translating documents from English to Arabic.
Update and maintain data as required.
Answering calls, taking messages and handling correspondence
Creating memos, policies as per request.
Implementing new procedures and administrative systems
Responsible of the data entry of the project management system
Sending formal letters to customers
Filing all the documentations properly
Call center agent at talabat.com 2015 - present
Duties and Responsibilities
Handel customers, inquiries on the telephone providing the right and full information according to the call center guidelines.
Resolves customers’ complaints and problems, within boundaries of authority.
Distributes issues for further escalation to appropriate persons/teams.
Takes customers’ orders and creates opportunities for up selling and cross selling.
Shows a broad knowledge of products and service and their competitive advantages.
Escalates customer new inquiries to the concerned person or supervisor. Skills
Computer Skills:
Good communication, customer service and relationship-building skills
Good command of English language
Organization and time management skills
Excellent keyboard and formatting skills (65 wpm minimum)
Advanced level Word and Excel, with knowledge of Outlook
Proficient in hardware, Network.
Able to work in a team and cooperate with the team members.
Proactive, Punctual, Organized and Creative.
Work well under pressure.
Contact this candidate