Valerie K ohn

* *** * *** * orner L ane J acksonville, F l. 3 2210

P hone: ( 904-*-**-**** v ac4bjv@r.postjobfree.com Objective

I’m c urrently i nterested i n a p osition i n t he b usiness i ndustry t hat e mphasis o n c ustomer service. I h ave t he a bility o f w orking w ell w ith o thers o r a lone, E xperience i n g oing a bove a nd beyond t o p rovide e xcellent s ervice a nd h elp w hen n eeded, a nd m ost i mportantly I h ave s elf control.

Employment H istory:

SA I V U nvrsl M ember c ontact/ M RT A nalyst 0 3/2016- p resent F lorida B lue J acksonville, F L Serves a s s ubject m atter e xpert ( SME), P rovides d irection a nd m entors l ess e xperienced s ervice advocates, A ssists l eadership w ith t raining n ew e mployees, p ulling i nventory a nd s pecial projects, A ids i n t he d evelopment o f i nventory p lans t o r educe i nventory l evels a nd t o a chieve departmental i nventory g oals, F ollows a nd a pplies C MS G uidelines, H IPPA, a nd p rivacy regulations t o e nsure c ompliance, P rovides s uperior c ustomer s ervice t o a ll c urrent a nd previous F lorida B lue m embers, p roviders a nd v endors, R esponds t o t ime s ensitive a nd u rgent situations i mmediately, p roviding s tellar s ervice i n a n e xpedient m anner, E ffectively m anages and p rioritizes w orkload o f w ritten r equests t o s tay w ithin t eam a nd d epartmental g oals, Handled e scalated, h igh l evel, c omplex i ssues t hat r equire n egotiated t imeframes f or resolution, B uilds a nd m aintains e ffective w orking r elationships w ith m embers, g roup d ecision makers, a gents a nd i nternal p artners, A cts a s a n i ntermediary f or c ustomers i n c ontacting o ther departments w ithin F lorida B lue i ncluding s ales a nd m arketing, p roduct a nd r ate administration, u nderwriting a nd c ustomer s ervice a s w ell a s P roviders, P harmacies a nd o ther companies i n o rder t o p rovide q uality s ervice, C ommunicate p resentations f or i nternal p eers and e xternal c ustomers,

Cashier / C ustomer s ervice d esk 0 7/2013 – 0 2/2016 W al-mart J acksonville, F L. Greet c ustomers, A ccept p ayments f rom c ustomers a nd g ive c hange a nd r eceipts, B ag customers’ p urchases, P rocess r eturns a nd e xchanges o f m erchandise, A nswer c ustomer questions, H elp c ustomers t o s ign u p f or s tore r ewards p rograms a nd t o a pply f or s tore c redit cards, h ad t o c heck t he a ge o f c ustomers w hen s elling a ge-restricted p roducts, t aking o ut t he trash, s tock s helves o r m ark p rices o n i tems. Stand l eader 0 8/2010 - 0 2/2014 Levy R estaurants J acksonville, F L. Mix a nd s erve d rinks t o p atrons, d irectly o r t hrough w ait s taff, s upervised a s mall t eam a nd provided c ustomers w ith e xcellent s ervice! Customer S ervice R epresentative 1 1/2006 - 0 8/2011 Citibank J acksonville, F L. Handled c ustomer c omplaints, p rocessed o rders, a nd p rovided i nformation a bout H ome D epot products a nd s ervices. L isten t o c ustomers, T ook o rders, c alculate c harges, a nd p rocess b illing or p ayments, R eview o r m ake c hanges t o c ustomer a ccounts, r ecorded d etails o f c ustomer contacts a nd a ctions t aken, a nswer i ncoming p hone c alls, a lso i nteract w ith c ustomers f ace t o face, b y e mail, o r l ive c hat. I m ade c hanges t o c ustomers’ a ccounts, s uch a s u pdating a ddresses or c anceling o rders. A lthough s elling w as n ot m y m ain j ob I h elp t o g enerate s ales l eads w hile providing i nformation a bout a p roduct o r s ervice, u se a t elephone, c omputer, a nd o ther o ffice equipment.

Education a nd T raining

A. P hillip R andolph Jacksonville, F L High S chool D iploma General H igh S chool Curriculum