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Customer Service Sales

Location:
Sumner, Washington, United States
Posted:
February 02, 2018

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SKILLS

WORK HISTORY

APRIL BOYD

**** * ** ** *** A, AUBURN, WA 98002

H: 206-***-**** ac4bjp@r.postjobfree.com

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Meets Deadlines

Exceptional communication skills

Supports Team Members

Strong work ethic

Dedicated team player

Administrative support specialist

Organized

Accurately processes orders, requests, and

transactions

Retail sales

Hospitality background

Works well under pressure

Professional and mature

Customer Oriented

Punctual

Dollar Tree

Freight // Auburn, WA // September 2017 to Current Verified the contents of inventory loads against shipping papers Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery

Physically unloaded freight from trucks onto pallets in the warehouse to be distributed through the store to be placed on shelves

Stocked and replenished merchandise according to store merchandising layouts. Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Followed merchandising guidelines to present visually appealing displays. Identified potential shoplifters and alerted management. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Mentored new sales associates to contribute to the store's positive culture. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Actively pursued personal learning and development opportunities. Justins Junk

Office Manager // Auburn, WA // February 2015 to September 2017 Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.

Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Negotiated pricing with vendors regarding wholesale billing and marketing procedures. Managed executive calendar and coordinated weekly project team meetings. Oversaw HR training, coaching, mentoring and staff retention. SAARS Food And Market

Dairy Manager/Cashier // Auburn, WA // April 2014 to January 2015 Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.

Refilled and rotated items on shelves to maintain well-stocked inventory. Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.

Developed knowledge about products and sales items to answer shoppers' questions. Wal Mart Supercenter

Deli Associate // Puyallup, WA // June 2004 to November 2014 Utilized Deli machinery to fill customers orders

Stocked and replenished merchandise according to store merchandising layouts. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Used time efficiently when not serving customers, including cleaning deli machinery and dept

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

MTA Construction

Traffic Control/ Flagger // Bothell, WA // January 2008 to August 2011 Maintain a safe environment for traffic and workers Direct traffic in a safe manor

Predict the construction workers path to safely direct traffic and maintain the flow of traffic

Holiday Inn Express & Suites Puyallup (Tacoma Area) Housekeeping/ Front Desk Agent // Puyallup, WA // January 2008 to August 2011 Sweep, mop, scrub, dust, wax and polish furniture, windows, floors, walls, furnishings, equipment, and hardware.

Clean and disinfect washrooms, laboratories, and bedrooms. EDUCATION

Collect and dispose of waste and garbage.

Verified that all storage areas and carts were clean and organized. Cleaned and changed bedspreads, blankets and mattresses. Accepted accountability for all assigned building keys, master keys and access cards. Associate of Applied Science - Legal Admin

Green River Community College // Auburn, WA // 2012



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