Pilar Mattos Carbo

Odessa, FL. *****

Cell: 703-***-****; Email: ac4bik@r.postjobfree.com LinkedIn: http://linkedin.com/in/pilar-mattos-3201655b

A skilled, well-rounded professional, with 5 years of experience who is highly adaptable and has excelled working with large International Organizations, Government entities, as well as small businesses. Focused and motivated to return to the workforce and build upon already attained core competencies.

CORE COMPETENCIES

Customer Advocate

Relationship Building & Retention

Team Leadership

Written & Verbal Communication

Lifecycle Management

Billing / Claims Handling

Admin Assistant Certification

Data Analysis

Contracts and Budget Experience

Bilingual (Spanish)

Event Planning

Travel Coordination

PROFESSIONAL EXPERIENCE

UNITED WAY SUNCOAST, TAMPA, FL July 2017 - January 2018

Title: Executive Assistant

●Supported and worked in close collaboration with the Senior Vice President of Resource Development to fund events that pursue innovation and measurable positive change in the community with the support of partners, donors, and its local citizens

●Prepared budget reports for ongoing local philanthropy and other community aid campaigns

●Scheduled meetings and appointments and manage travel itineraries

●Helped organizing events and meeting to take place inside and outside of the workplace

●Maintained an organized filing system of paper and electronic documents

●Completed projects by assigning work to interns; following up on results

●Maintained office supply stock and led logistics to maintain appropriate inventory levels

●Contributes to team effort by accomplishing related results as needed

●Coordinated executive communications, including taking calls, responding to emails and interfacing with clients

RETAIL TECHNOLOGY EXPERTS – MIRAMAR, FL May 2015 – April 2016

Title: Client Services and Sales Representative

●Managed existing customer relationships to include resolving customer complaints, status of open issues, policy changes, and informing customers of current promotions to ensure highest possible retention levels

●Opened new accounts and provided prospective clients with company information, background, product overview, benefits, and contract management services

●Administered customer satisfaction surveys to clients and worked closely with the Customer Service Manager to ensure the highest level of customer experience

●Managed and scheduled technician appointments for software installations and hardware repairs

●Performed asset management activities (e.g., company vehicle)

FLORIDA PREMIUM BILLING & COLLECTION SERVICES – DORAL, FL June 2013 – June 2014

Title: Case and Data Analyst

●Reviewed legitimacy of Personal Injury Protection (PIP) cases from partner hospitals and clinics

●Performed a cost-benefit analysis on PIP cases and made recommendations to Senior Management on which cases to take on and initiate the debt collections process

●Accurately logged and documented assigned cases taken on by the company

●Managed and tracked accuracy and timeliness of payments for assigned cases throughout the debt recovery lifecycle

●Advocated for cases where debts were not collected in their entirety to go through legal litigation processes for full debt recovery

●On loan to partner company “ARIAS LAW GROUP” (Hollywood, FL; September – January 2014) to assist in PIP related cases handled by Florida Premium Billing & Collection Services

MINISTRY OF NATURAL & CULTURAL HERITAGE – QUITO, ECUADOR January – November 2009

Area of International Cooperation Title: Administrative Assistant

●Drafted letters of agreement between the Ministry and its partners within Ecuador

●Responsible for monitoring, tracking, and filing of official Ministry documents and files for several ongoing projects

●Drafted memos, letters, and other documents in response to official inquiries and general correspondence

●Managed and maintained Senior Executives’ schedules and agendas

●Travel coordinator for Senior Executive staff at the Ministry

UNITED NATIONS (UN) – QUITO, ECUADOR March 2007 – December 2008

Title: Assistant to the Manager of Sustained Development

●Performed budget analysis, expense tracking, and resource acquisition activities for assigned projects through the UN’s ATLAS system (e.g., expense reporting and tracking, annual work plan budgets)

●Events (e.g., World Environment Day - ”Green Office”) and travel coordinator for Senior Executives and other project staff

●Drafted memos, letters, and other documents in response to official inquiries and general correspondence from foreign dignitaries and Non-Governmental Organization (NGO) representatives

●Translated of official documents from English to Spanish and vice versa

Title: Administrative Assistant to the World Food Program Representative

●Responsible for monitoring, tracking, and filing of official UN documents and files

●Drafted memos, letters, and other documents in response to official inquiries and general correspondence

●Travel coordinator for Senior Executives and other project staff

CERTIFICATIONS

●Administrative Assistant Certificate, ACE in Springfield, VA – 2013

●French: University of Geneva, Switzerland; EF Institute of Languages in Paris, France – 2006

●English: International University of Cambridge, England – 2001

EDUCATION

B.A. Applied Languages to the International Studies and International Affairs (LEAI) - Pontifical Catholic University of Ecuador, 2008

ADDITIONAL LANGUAGES

Spanish – Native Language French – Intermediate

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