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Human Resource Manager

Indian Head, Maryland, 20640, United States
February 02, 2018

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Nikki Bradburn

**** ********** ****

Indian Head, Maryland 20640

C: 301-***-**** – best contact method

Human Resources Generalist

Certified Training Manager with extensive experience in training needs analysis, instructional development and design, and presentation and facilitation. Dedicated to providing employees and managers with the tools and resources to learn and grow professionally.

Extensive background in Human Resource Generalist skills, including experience in employee recruitment and retention; leadership; investigations; regulatory compliance; human resource records management; employee disciplinary issues; human resource policies development; and position classifications and compensation.

Skills and Abilities

Employee Recruitment

Project Management

EEO Compliance

Training & Development

Performance Management

Employee Relations

Organizational Development

HR Policies & Procedures

Position Classification Analysis

Communication & Presentations

Orientation & On-Boarding

Instructional Development

Disciplinary Review


Needs Analysis

Education & Certifications


Earned Master of Science Degree in Management with a Specialization in Human Resource Management, December, 2015


Earned Bachelor of Arts degree in Psychology, 1990


Graduate, November, 2017


Certified Training Manager Director, 2006

TOASTMASTERS INTERNATIONAL Mad Chatters Toastmasters of La Plata, Maryland

Competent Communicator, 2006

Competent Leader, 2006

Professional Experience

CHARLES COUNTY GOVERNMENT La Plata, MD – 1999 to Present

Recruitment & Retention Administrator

Hired as Training Officer. Promoted to Recruitment Administrator in 2007, while still fulfilling the duties of Training & Development Officer. Manage recruitment and selection of County employees for all departments; administered, developed, and coordinated training programs for employees.

Professional Experience (continued)

Manage the recruitment process, from advertisement; to application review; to interviews; to candidate hire and onboarding. Developed qualified pools of candidates to fill vacant positions.

Graduated from the Maryland Equity & Inclusion Leadership Program, a nine-month long competitive entry leadership development program coordinated by the Maryland Commission on Civil Rights and the Schafer Center for Public Policy. Focus areas included leadership and project management through a diversity, equity, and inclusion lens.

Project Manager for implementation of NeoGov, an applicant tracking system. Learned the system through online tutorials and guides. Created user’s manuals; conducted training sessions for new users. Decreased time to fill vacant positions by an average of 30%.

Update the County’s EEO Plan, including recommendations for County action; submit the Federal EEO-4 Survey. Inherited these tasks from the prior Assistant Director.

Administer the I-9 Employment Eligibility Verification Program in compliance with Federal regulations. Conduct regular audits of the Program to ensure 100% compliance.

Provide guidance to employees and supervisors on confidential matters including personnel policies, leave and benefits questions, and disciplinary issues. Review draft disciplinary notices for compliance with personnel policies.

Developed a Candidate Eligibility List process for select positions (Public Safety Dispatcher, Emergency Medical Technician, and Paramedic). Researched certification requirements for positions. Streamlined the process; developed rating spreadsheets and standard procedures.

As Training Officer, coordinated internal training programs for County employees; recruited, interviewed, and vetted contract trainers, as well as negotiated lower costs; scheduled and publicized training programs; reviewed training materials; supervised an assistant in registering training program participants; evaluated programs for success in meeting training objectives. Administered and monitored training budgets for Core Training and Computer Training.

Consulted with departments to assess training needs in support of the County’s mission.

Developed a Leadership Academy, increasing manager participation in training by approximately 60% over a three year period.

Developed, created, and presented training programs for employees on over twenty different topics, saving the County over $100,000 in external trainer costs.

Oversee and coordinate the County’s New Hire Orientation program.

Use the County position classification system to determine a job’s placement on the County’s salary scale for compensation. Provide guidance to managers in drafting position descriptions; ensure compliance with the Fair Labor Standards Act.

Develop new programs and initiatives and work on special projects, including: development of a Leadership Academy for County employees; diversity initiatives and programs; Telework Program for employees; bi-annual Employee Satisfaction Survey; protocols for conducting background checks; veteran outreach plan; and various employee recognition programs and incentives.

Chair DHR Employee Committee, with members from all County departments. The Committee improves internal communication and makes recommendations on County policies, employee service awards, programs, and recognition/incentives. Projects and programs completed by the Committee have improved employee morale and engagement and realized some cost savings to the County.

Subject matter expert on the Personnel Policy & Procedures Manual. Developed several policies and Standard Operating Procedures (SOPs).

Conduct Exit Interviews with departing employees. Brief managers or follow up on issues.


Training Coordinator

Coordinated logistics of professional training programs across the United States.

Professional Experience (continued)

Coordinated program content with presenters and trainers.

Reviewed, approved, and processed trainer expenses and invoices.

Compiled training materials and arranged delivery of materials when necessary.

Assisted in publicizing programs; provided logistical information to attendees.

CENTER FOR ABUSED PERSONS Waldorf, MD – 1997 to 1999

Volunteer Coordinator/Community Educator

Served in front-line and supervisory roles, providing assistance and services to victims and others.

Recruited, trained, and supervised volunteers in the provision of crisis intervention to victims of domestic violence, sexual assault, and child abuse.

Coordinated volunteer recognition events, resulting in increased volunteer retention and enhanced reputation for the Center in the community.

Standardized the volunteer training program to ensure consistency and high-quality information.

Conducted outreach to the community to build relationships and publicize the mission of the Center.

Created a Speaker’s Bureau to provide a pool of public speakers for community presentations. Wrote and disseminated a bi-monthly newsletter for over one hundred fifty community members.

Served as Chairperson for two professional Volunteer Coordinator associations providing networking and learning opportunities; secured guest speakers; coordinated and facilitated meetings.


Society for Human Resource Management (SHRM) member

International Public Management Association-Human Resources (IPMA-HR) member

Zonta Club of Charles County and Zonta International – past member

Founder and past charter member, Mad Chatters Toastmasters

Past member, Charles County Business & Professional Women

Co-founder, President, and past member, Southern Maryland Volunteer Coordinators Association

Past member and President, Prince George’s Volunteer Coordinators Association


Microsoft Word, Excel, and PowerPoint Superb writing and proofreading skills

Group Wise email and other email platforms Excellent oral communication skills

Internet research Supervisory skills

iSeries/AS400 Organizational skills

Data compilation and analysis Problem-solving skills

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