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Project Manager Customer Service

Location:
Los Angeles, California, United States
Salary:
35,000
Posted:
February 02, 2018

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Resume:

TRISTAN SMITH

**** *. ******** ******, *** Angeles, CA 90019 ac4bid@r.postjobfree.com 404-***-****

OBJECTIVE

Seeking position that I can use my education, excellent communication and knowledge to assist the organization in achieving its goal. I am leader and with my management experience I want to assist the organization to exceed goals, and help honor long-term commitments made to customers, employees and the communities in which we live.

ACCOMPLISHMENTS

I’m an operations manager professional and skilled administrator, with experience leading multi-skilled project teams and events.

Lead Project Manager working exclusively with executive level customers from planning to implementation of corporate and special celebrity events including, Coca-Cola, Chick Fil la, and Georgia Governors’ Luncheon.

Developed and implemented policies and procedures manual

Design, implement and deliver new employee training which includes detailed orientation program.

Outstanding leader and was promoted to Project Manager by exceeding expectations and meeting company objectives.

Improved customer satisfaction scores by 24%

I’ve had the experience of managing and specifically coaching a college baseball team and led to conference championship and NCAA tournament.

Managing the budget and supporting player and employee development to insure they achieved their individual goals and team objectives

I’ve used my interpersonal skills to effectively lead teams to meet our goals and objectives.

EXPERIENCE

OPERATIONS MANAGER, LAZ PARKING, WALDORF ASTORIA BEVERLY HILLS, CA

October 2017- December 2017

Planning and controlling change.

Managing quality assurance programs.

Researching new technologies and alternative methods of efficiency.

Setting and reviewing budgets and managing cost.

Overseeing inventory, distribution of goods and facility layout.

PROJECT MANAGER, LAZ PARKING HYATT REGENCY,

SAVANNAH, GA

AUG 2016 – OCTOBER 2017

Business Operations Manager for multiple LAZ properties in Savannah, which includes 45 employees

Management of business skills, budgeting, and analysis. Managed the relationship with the client and all stakeholders.

Manager and single point of contact for client relationships at all LAZ properties in Savannah.

Work closely with upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support.

Measure project performance using appropriate systems, tools and techniques.

Leading all parking operations for multiple properties, including the busiest riverfront hotel in Savannah.

Ensuring resource availability and allocation.

Directs and manages large events, up to 1000+ attendees

Primary interface with property General Managers, Coca Cola, and Georgia government for all parking related activities.

ASSISTANT PROJECT MANAGER, LAZ PARKING, SAVANNAH, GA

JAN 2015 – AUG 2016

Communicate and follow up with clients about specific projects and their goals.

Generate invoices for clients based on services rendered and in coordination with the Project Manager

Prepare written estimates for clients based on labor, feedback, equipment and other expenses.

Visit project sites to evaluate progress and to respond to customers’ concerns or question.

Coordinate with suppliers and vendors to ensure our teams had the materials needed

Communicate with site director about delays and any other issues that must be communicated to clients

Review and conduct budget forecasting in addition payroll completion and analysis.

AUDITOR, LAZ PARKING, SAVANNAH, GA

DEC 2014 – JAN 2015

Prepared and examines financial records nightly.

Ensured financial records were accurate and that taxes are paid properly and on time.

Assess financial operations and work to help ensure that organizations run efficiently daily.

DIRECTOR OF OPERATIONS, SAVANNAH STATE UNIVERSITY ATHLETICS, SAVANNAH, GA

OCT 2010 – NOV 2014

Ensured everyday activities ran smoothly

Reviewed and evaluated procedures ranging from office expenses, assets, and budget.

Oversaw the work of other upper-level management.

Targeted specific areas in which the company needed to improve operational efficiency.

EDUCATION

SAVANNAH STATE UNIVERSITY, SAVANNAH, GA

MASTER OF PUBLIC ADMINISTRATION

Concentration in organizational theory and behavior management of human resources in the public sector. Public budgeting and finance, statistical applications for public administrators, research methods in public administration, and information resource management. Equipped to work in national, state and local government agencies; national, regional, and local nonprofit organizations; international non-governmental organizations.

SAVANNAH STATE UNIVERSITY, SAVANNAH, GA

BACHELORS OF COMMUNICATIONS

Concentration in public relations, advertising, audio, & video production.

SKILLS & ABILITIES

Strong Communicator

Talented Leader

Field Coordinator

Policy/procedure development & implementation

Business Financial Management

Excellent Customer Service

Manages Multiple Priority

Problem Solver

Committed Approach



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